Emerging Issues and Opportunities in Quitline Operations

In 2005-2006, the North American Quitline Consortium conducted its second conference call series dedicated to quitline operations. This series focused on emerging operational issues, trends and opportunities. Innovative strategies to improve access to services, unique technological approaches to promote effective care, and recent research findings were highlighted in these calls.

To view materials from a call from the 2006 series, simply click on the resource listed after the call topic.

Web-Assisted Tobacco Interventions: Recent Research and Emerging Lessons
Background Resource Packet
Call Summary
NAQC Fact Sheet: Web-Assisted Tobacco Interventions (WATI): The Future of Tobacco Cessation?

Serving Callers with Psychiatric Conditions: Considerations for Quitlines
Background Resource Packet
Call Summary

Integrating Components of a Comprehensive Tobacco Cessation Programs
Background Resource Packet
Call Summary

Designing and Implementing Quitline Protocols for Pregnant Women
Background Resource Packet
Call Summary

Call Center Technology 101 and Emerging Capabilities
Background Resource Packet
Call Summary

2005 Annual Survey Technical Assistance
Call Summary