Establishing Best Practices for Quitline Operations: Back to Basics

This series, with topics selected based on input and feedback from members, focused on the basics of quitline operations – promotion, NRT, evaluation strategies…even calculating quit rates! Each call consisted of comprehensive background resources, presentations that highlighted recent research findings, ways in which programs have translated research and evaluation into improved practice, and ample opportunity for discussion.

To view materials from a call from the 2007 series, simply click on the resource listed after the call topic.

Working with Medicaid: What Quitlines Have Learned
Background Resource Packet
Call Summary

Training and Supervision of Quitline Counseling Staff
Background Resource Packet
Call Summary

To Tailor or Not to Tailor Promotion and Counseling for Priority Populations
Background Resource Packet
Call Summary

2005 Annual Survey of Quitlines: A Review of Results and a Look Ahead
Background Resource Packet
Call Summary

Calculating Quit Rates
Background Resource Packet
Call Summary