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Frequently Asked Questions
Please click on the questions below to access on appropriate section of this page.

What is the difference between an organizational and individual membership?
Why was there an increase in membership dues for FY15?
Can I join under any membership category?

Can members cancel or transfer their membership?
What happens once I've applied for membership?
Can NAQC suspend my membership?
Can I refer someone to join NAQC?
What are my responsibilities as a member?
What are the main features of the member profile?
What is NAQC's policy regarding membership and the tobacco industry?
As a member, can I serve on NAQC's Board of Directors and Advisory Council?
Will my membership login work for accessing and updating of my quitline map profile?

What is the difference between an organizational and individual membership?

An organizational membership allows a set number of employees to participate in NAQC (to allow additional employees to participate, please contact NAQC). One of these employees will be the designated organizational contact who votes on behalf of the organization for the election of NAQC’s Board of Directors. Organizational members also enjoy access to a higher level of data and benchmarking materials than individual members.
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Why was there an increase in membership dues for FY15?

For the past seven years, NAQC has functioned as a true membership organization, with financial and programmatic support from members as well as accountability to them. Since the first membership drive in 2007/2008, NAQC has maintained the same level of dues across all categories of membership.

For the 2014/2015 year, the NAQC board has voted to increase the amount of dues in order to make NAQC more sustainable and allow us to provide the quality membership services you’ve come to expect from your Consortium. The Board also voted that the dues levels will be locked in for at least three years.
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Can I join under any membership category?

No. You must join under the category for which you or your organization fit best. For example, if you are the primary funder and administrator for a state, provincial, or national tobacco cessation quitline within North America, you must join as a Funder under the organizational membership. For help in selecting the right membership category, please contact us.
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Can members cancel or transfer their membership?

A member can cancel their NAQC membership at any time by contacting us. We value your commitment and participation in NAQC and are open to any feedback to improve our services. Generally, NAQC memberships cannot be transferred. However, in the case of staff changes and role changes within your organization, it may be possible. Please contact us for details.
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What happens once I've applied for membership?

Upon submitting your application you will receive an e-mail confirmation. If your application is approved, welcome materials and sign in information for your online membership profile will follow within 5-7 business days. We will contact you directly if your application is declined.
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Can NAQC suspend my membership?

Yes. NAQC has a process for suspension and exclusion of members for just cause. Just cause is defined as: (a) conduct that contravenes the stated mission of NAQC; (b) evidence of misrepresentation of information on the application form; and (c) representation of personal views and opinions to the media or to the public as the official position or policies of NAQC in the absence of explicit authorization from NAQC’s Chief Executive Officer. Suspension or exclusion requires a 2/3 vote of the NAQC Board of Directors. A 20-day notice will be provided to the member before a vote is taken, and the member will be allowed to attend the meeting to refute the changes, if desired.
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Can I refer someone to join NAQC?

To refer a colleague, sign in to your online member profile and click Refer a Friend. Thank you for thinking about NAQC and growing our quitline community!
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What are my responsibilities as a member?

Key member responsibilities include: participation in surveys; sharing information and knowledge on best practices for quitlines; participating, as time allows, in workgroups, committees, and other meetings; and declaring existing conflicts and interests when participating in workgroups, other meetings, and/or presentations.

To receive the most value for your membership, please take part in opportunities to share resources, ask questions, and dialogue with other members through NAQC’s Listserv, conference calls, webinars, annual conference, various workgroups, and committees. Participating in these activities will add to your membership and help us continue to build a robust community of practice.
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What are the main features of the member profile?

Please refer to this page for more information about your member profile features. Please also visit the website features page for general website information.
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What is NAQC's policy regarding membership and the tobacco industry?

To qualify for NAQC membership, organizations and individuals are prohibited from engaging in a business relationship with the tobacco industry with exception of the provision of health services, including quitline services, to employees of the tobacco industry.
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As a member, can I serve on NAQC's Board of Directors and Advisory Council?

Yes, as a member you are encouraged to participate. Please note that, to avoid conflict of interest, members of the NAQC Board of Directors and Advisory Council serve in their individual capacity and do not represent their employer organizations. All organizational members, excluding international members, can vote for the NAQC Board of Directors.
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Will my membership login work for accessing and updating of my quitline map profile?

No. A separate login information is provided to a designated profile manager for each state and province (one per each state and province). You can find additional information on the Quitline Map TA page or contact profiles@naquitline.org.
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