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The Global Quitline Network

From December 15, 2011 until May 31, 2013, the North American Quitline Consortium (NAQC) developed and implemented a pilot project dedicated to supporting nations with new and developing quitlines. The Global Quitline Network’s (GQN) mission was to support implementation of the WHO Framework Convention on Tobacco Control cessation-related obligations, thus improving the global infrastructure for delivery of high quality cessation services to those who want to quit tobacco. GQN’s work was focused on improving the quality of quitline services through peer-to-peer e-networking and problem-solving and ensuring access to critical evidence, tools, resources and information.

GQN was led by NAQC with guidance from advisors that include the European Network of Quitlines, Asian Pacific Quitline Network, Global Bridges, Hollings Cancer Center and Alere Wellbeing. More than 50 countries currently have at least one national toll-free quitline with a live person available to provide cessation assistance to some or all of the population. However, there are marked differences in capacity, infrastructure and quality of services provided among high-, medium-, and low-income countries and very few recommended standards for protocols, procedures, operations and evaluation. Building relationships with healthcare delivery systems to improve reach and access, determining effective methods to create demand for cessation services and promote the quitline and developing service model offerings are three of the most important tasks ahead for countries with new and developing quitlines. GQN has worked to provide guidance on these and other quality-related issues.

Although this important pilot project closes on May 31, 2013, NAQC invites you to continue to make use of the GQN Web site, as well as the Global Map of Quitlines. Please note that the last major content update was made to the website in January 2013. Should you have any questions about the project, our many lessons-learned or how to contact us please email Emma Goforth at

We hope to continue this work in the future and until then, many thanks to our dedicated GQN participants who, over the past years, have shared their wisdom and experience in hopes of strengthening quitlines around the world.

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