Welcome to NAQC’s first-ever
blog post! As you know, this blog is a celebration of all we have learned,
endured and achieved over the past twenty years of quitlines in North America. Celebrating 20 Years of Quitline History with 20
Questions About our Future will feature twenty questions generated by
leaders across tobacco control, and answered by selected quitline colleagues
across North America. Using the blog’s comment
function, YOU will have an opportunity to post your own answers and responses to
each blog entry. The blog begins today and the final question will be revealed
at the 2012 NAQC Conference!
Considering it is the California Smokers’
Helpline (SHL) celebrating 20 years in 2012, we thought the first blog question
should be addressed to the entire SHL team. Did you know that many of the team
members have been together since the very beginning? We thought it would be
interesting to know what they know now, in 2012, that they wish they would have
known 20 years ago when the quitline was just starting out.
We wish we had known
that the non-specific effects of an intervention are much more important than
the specific effects.
While it's important to try to increase smokers'
knowledge about tobacco and withdrawal, to plan for difficult situations and
build effective coping strategies, it's more important to increase their
confidence in being able to quit, to instill a sense of hope that things can get
better with effort, to get them to try even if they don't feel very confident or
hopeful, to provide accountability for following through with their plan and to
encourage repeated attempts.
The same thing applies to running an
organization, but that's another
Thanks to the entire team at
the California Smokers’ Helpline and Happy Anniversary!
What do you know now that
you wish you would have known when you began your work with quitlines? Are
part of a long-lasting quitline team?