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Quitline Operations
This section includes resources, fact sheets and guides to help quitlines with operations ranging from call center metrics to technology, staffing, promotion and medication provision. Also included is information about quitline hours and information gathered from NAQC’s Annual Survey of Quitlines.
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Quitline Operations

Item Name Posted By Date Posted
Knowledge Synthesis on Quitline Promotion Report  Link  more ] Administration 4/19/2012
Partnering to Promote Quitlines: A Plan to Coord. Link  more ] Administration 4/19/2012
Partnering to Promote Quitlines: Assessment  Link  more ] Administration 4/19/2012
Strategies and Recommendations for Promoting QL Link  more ] Administration 4/19/2012
Promotion Coordination (NAQC Web page)  Link  more ] Administration 4/19/2012
Promoting Telephone-Based Tobacco Cessation Serv. Link  more ] Administration 4/19/2012
Measuring Reach of Quitline Programs  Link  more ] Administration 4/24/2012
Quitline Facts (NAQC Web Page)  Link  more ] Administration 4/24/2012
Fiscal Year 2010 NAQC Annual Survey Landing Page  Link  more ] Administration 4/24/2012
Fiscal Year 2009 NAQC Annual Survey Landing Page  Link  more ] Administration 4/24/2012
Fiscal Year 2008 NAQC Annual Survey (Web page) Link  more ] Administration 4/24/2012
All Quitline Facts: Overview of NAQC 2008 Survey Link  more ] Administration 4/24/2012
Quitline Facts: FAQs from the 2006 Annual Survey  Link  more ] Administration 4/24/2012
Integration of Tobacco Cessation Medications  Link  more ] Administration 4/24/2012
Quitline Map  Link  more ] Administration 4/24/2012
USA Quitline Profiles  Link  more ] Administration 4/24/2012
Canadian Quitline Profiles  Link  more ] Administration 4/24/2012
A Framework for Improving Tobacco Quitline Quality Link  more ] Administration 4/24/2012
Quitline Administration and Financing  Link  more ] Administration 4/24/2012
Quality Improvement Initiative: TA Link  more ] Administration 4/24/2012
Call Center Metrics: Best Practices in Performance Link  more ] Administration 4/24/2012
Fundamentals of Call Center Staffing and Tech. Link  more ] Administration 4/24/2012
Call Center Metrics Glossary of Terms  Link  more ] Administration 4/24/2012
Quitline Hours of Operation  Link  more ] Administration 4/24/2012
Service Providers  Link  more ] Administration 4/24/2012
Conference Call - Stimulus Funding for U.S. QLs Link  more ] Administration 4/26/2012
Maximizing the Cessation Benefit from Policy Chng Link  more ] Administration 4/26/2012
Promoting Quitlines During Policy Change (Webpage) Link  more ] Administration 4/26/2012
Monthly Research Call Archive (NAQC Web page)  Link  more ] Administration 4/29/2012
Articles and Reports (NAQC Web page)  Link  more ] Administration 4/29/2012
2009 Survey final results (highlights): PowerPoint Link  more ] Administration 4/29/2012
2009 Survey final results (full report): PP Link  more ] Administration 4/29/2012
2008 Survey Final Results (U.S. and Canada) PDF Link  more ] Administration 4/29/2012
Quitline Operations: Guide to Promising Approaches Link  more ] Administration 4/29/2012
Quitline Operations: Back to Basics  Link  more ] Administration 4/29/2012
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