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Quitline Operations
This section includes resources, fact sheets and guides to help quitlines with operations ranging from call center metrics to technology, staffing, promotion and medication provision. Also included is information about quitline hours and information gathered from NAQC’s Annual Survey of Quitlines.
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Quitline Operations

Item Name Posted By Date Posted
2008 Survey Final Results (U.S. and Canada) PDF Link  more ] Administration 4/29/2012
2009 Survey final results (full report): PP Link  more ] Administration 4/29/2012
2009 Survey final results (highlights): PowerPoint Link  more ] Administration 4/29/2012
2012/2013 Webinar Series  Link Administration 11/10/2012
2012/2013 Webinar Series Archive Link Administration 11/10/2012
A Case Study to Support Gaining Medicaid Match Link Administration 11/13/2012
A Framework for Improving Tobacco Quitline Quality Link  more ] Administration 4/24/2012
A Triage Approach to Quitline Callers Link  more ] Administration 4/29/2012
All Quitline Facts: Overview of NAQC 2008 Survey Link  more ] Administration 4/24/2012
Articles and Reports (NAQC Web page)  Link  more ] Administration 4/29/2012
Asian Language Quitlines, A Multi-State/Nat. Appr. Link  more ] Administration 4/29/2012
CAD QLs: Hours and Days Service Available 2010 Link  more ] Administration 9/1/2012
CAD Qls: Hours of Counseling Serv. by Language 10 Link  more ] Administration 9/1/2012
Call Center Metrics Glossary of Terms  Link  more ] Administration 4/24/2012
Call Center Metrics: Best Practices in Performance Link  more ] Administration 4/24/2012
Call Center Metrics: Quality Link  more ] Administration 4/29/2012
Call Center Technology 101 and Emerging Capab. Link  more ] Administration 4/29/2012
Canadian Quitline Profiles  Link  more ] Administration 4/24/2012
Conference Call - Stimulus Funding for U.S. QLs Link  more ] Administration 4/26/2012
Conference poster page  Link Administration 11/10/2012
Designing and Imp. QLs Protocols for Pregnant Wom. Link  more ] Administration 4/29/2012
Ensuring Adequate Quitline Capacity: Nat. Tob. Ed Link  more ] Administration 4/29/2012
European Network of Quitlines: Guide to Best Pract Link  more ] Administration 4/29/2012
Fiscal Year 2008 NAQC Annual Survey (Web page) Link  more ] Administration 4/24/2012
Fiscal Year 2009 NAQC Annual Survey Landing Page  Link  more ] Administration 4/24/2012
Fiscal Year 2010 NAQC Annual Survey Landing Page  Link  more ] Administration 4/24/2012
Free NRT: Impact on Reach, Operations and Quits  Link  more ] Administration 9/1/2012
Fundamentals of Call Center Staffing and Tech. Link  more ] Administration 4/24/2012
Graphic Labels: A Conversation with AU and NZ Link  more ] Administration 4/29/2012
Guide on Quitlines and Research Link  more ] Administration 11/10/2012
Guide on Quitlines and Research  Link  more ] Administration 4/29/2012
Guide: Strategies for Effective Development, Imp. Link  more ] Administration 4/29/2012
Improving the Quality of the Counseling Intervent. Link  more ] Administration 9/1/2012
Innovations in web and phone technology Link  more ] Administration 4/29/2012
Integrating Components of a Comp. Tob. Ces. Prog. Link  more ] Administration 4/29/2012
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