Print Page   |   Contact Us   |   Your Cart   |   Report Abuse   |   Sign In   |   Apply for NAQC Membership
Site Search
Sign up for NAQC membership today!

Receive a monthly issue of Connections!
WEBINAR: Call Center Metrics: Essential Elements for Ensuring Quality
View Registrations Tell a Friend About This EventTell a Friend
 

2/5/2010
When: February 5, 2010
12:30 - 2 PM ET
« Go to Upcoming Event List  

2010 NAQC Webinar Series

Building Blocks for Improving Quality: Topics and Tools for Quitlines

Call Center Metrics: Essential Elements for Ensuring Quality

 

It is with great pleasure that NAQC invites you to join us for the first session in our 2010 Webinar Series. The session dates are February 3rd from 3:30 – 5 PM ET and February 5th from12:30 – 2 PM ET.
 
During this webinar participants will hear a presentation by the author of "Call Center Metrics: Best Practices in Performance Measurement and Management to Maximize Quitline Efficiency and Quality.” Penny Reynolds will review highlights from her draft of this most recent Quality Improvement Initiative Issue Paper and participants will take part in a facilitated discussion of the paper’s strengths and weaknesses.
 
All webinar-related materials are posted in the links below as soon as they are available.
 
 
 
 
 
Should you have any questions related to the 2010 series, please email Tamatha Thomas-Haase at tthomas-haase@naquitline.org.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Sign In


Forgot your password?

Not a NAQC Member?

Latest News
Calendar

The upcoming calendar is currently empty.

Click here to view past events and photos »

Membership 11 years!.

    3219 E. Camelback Road, #416, Phoenix, AZ 85018 | Ph: 800.398.5489 | Fax: 800.398.5489 | email: naqc@naquitline.org