You Spoke and We've Listened!
Monday, July 15, 2013
Posted by: Natalia Gromov
In late April we asked NAQC members to complete a
brief survey that was intended to gather your input on NAQC programs and
resources to ensure they are relevant to, and supportive of, the broad scope of
cessation services you are responsible for administering. Thank you so much to
all of you who have provided input! It wascritical to have all segments
of the membership represented (funders, service providers, national partner
organizations, researchers, etc.) and we were pleased to hear back from so many
Below are the survey findings that will aid us in shaping NAQC's future program
areas as well as enhancing current projects.
- Addressing the lack of sustainable funding,
the need to develop a gold
standard for quitline services, and emerging new cessation products
and technologies were identified as the main issues facing
- The main program priorities for
the coming year should be: development of electronic referral systems,building
capacity to implement the Medicaid
match for quitline counseling, and calculating return on investment or cost
effectiveness of quitlines.
- Focusing on ways to impact prevalence
(increasing reach, increasing quit rate, decreasing
relapse),measuring outcomes for new technologies (e.g., text
messaging, IVR, social media), and return on investment or cost-effectiveness
for quitlines and quitline features were identified as research and
evaluation topics of interest.
- Member identified the Quality Improvement Inititative, Minimal Data Set, and Annual Survey as the most useful NAQC
- Attending monthly webinar series, in-person conferences, and opportunities to
collaborate with peers through the Listserv were noted as the most important member
- Members agreed that the
frequency of communicationsshould remain the same and
that Connections, e-bulletins, reports, issue
papers, and webinar
seriesare the best communication vehicles.
- Approximately 70% of the
respondents attend the webinars monthly or very frequently and making
the webinars shorter
in length, circulating slides prior to the calls, and
the recordings and summaries will aid in
If you have any additional input, please send it to email@example.com.
We would love to hear from you on ways we can serve you better!Also, we
ask you to complete a short 5-minute survey to determine our future in-person
Linda A. Bailey, JD, MHS
President and CEO
North American Quitline Consortium