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NAQC Newsroom: Research

Promoting Calls to a Quitline: Quantifying the Influence of Message Theme, Strong Negative Emot.

Wednesday, September 07, 2011  
Posted by: Natalia Gromov
Farrelly M, Davis KC, Nonnemaker JM, Kamvab K, Jackson C. Tob Control. 2011 Jul;20(4):279-84. Epub 2011 Feb 2.
This study was designed to understand how effective smokers’ quitline television advertisements are based on their focus and portrayals of negative emotions and/or graphic images. A media analysis was conducted for the New York State Smokers’ Quitline from 2001 to 2009. Ads were categorized by their overall objective (promoting cessation, highlighting the dangers of secondhand smoke (SHS), or other) and by their portrayals of strong negative emotions and graphic images. Results showed that the more ads were shown (measured by Target Audience Rating Points (TARPs)), the higher the call volume to the quitline. Cessation advertisement were more effective than SHS advertisements in promoting quitline calls. Ads with graphic images only or neither strong negative emotions nor graphic images were associated with higher call volume. The authors conclude that both cessation and SHS advertisements can be effective at driving call volume to quitlines, and that while the use of strong negative emotions in ads may be effective at promoting cessation in the population, it does not appear to influence quitline call volume. The authors call for additional research to understand the role of negative emotions in promoting calls to quitlines and cessation more broadly among those who do not call quitlines.


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