Call Our Patients Direct (C.O.P.D.) Information Line: An Important Resource for Quitlines
Wednesday, December 7, 2011
Posted by: Natalia Gromov
As most NAQC members know, COPD is a leading cause of disability and death worldwide. The COPD Foundation is a not-for-profit organization that provides resources, education and public awareness for people living with COPD and their caregivers. One of their greatest resources is the COPD Foundation Information Line.
The C.O.P.D. Information Line is a toll-free number, 1-866-316-COPD (2673) provided by the Foundation to any member of the public, Monday through Friday from 9AM to 9PM. It is staffed by trained Associates who provide empathy and support to callers, including access to online, print and community resources.
NAQC recently met with Foundation staff to learn more about our common work and discuss ways to support better linkages between the C.O.P.D. Information Line and quitlines. Tobacco use is one of many hot topics that Associates encounter and they have recently been trained on providing brief tobacco interventions. Recognizing that their customers need professional assistance with quitting tobacco, protocols for referring tobacco users to state quitlines have been developed and implemented.
Considering quitline callers with COPD may have needs that quitline staff are not able to address, the COPD Foundation can be a critical ally in assisting quitlines with disease management educational tools and ongoing education opportunities for counseling/coaching staff. Along with their robust educational website for people living with COPD, the C.O.P.D. Information Line is an important referral resource for quitline counselors to use with these callers.
To learn more about the COPD Foundation and some oftheir patient education resources go to http://www.copdfoundation.org/. Patient and health care provider education materials are available at no cost. Their NEW online catalogue to order FREE COPD Educational Materials can be found at http://copd.oiondemand.com/ .
Through this collaboration we envision that the COPD Foundation will provide a valuable service to quitline callers living with COPD, and state quitlines will provide expert coaching to assist their clients with COPD who are struggling to quit tobacco. If you would like to learn more about collaborating with the COPD Foundation please contact Scott Cerreta, BS, RRT Director of Education at email@example.com or call 1-866-731-2673 ext. 443.