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Celebrating 20 Years of Quitline History

2012 marks the 20th anniversary of the California Smokers’ Helpline, the first state/provincial quitline in North America! In an effort to engage the entire quitline community in a celebration of all we have learned, endured and achieved over the past twenty years, NAQC is launching its first blog, Celebrating 20 Years of Quitline History with 20 Questions About our Future.

The blog will feature twenty questions over the next several months that were generated by leaders across tobacco control and will be answered by selected quitline colleagues across North America. The final question will be revealed at the 2012 NAQC Conference! There, conference attendees will engage in a lively, fun, collaborative process to answer the question most focused on the future of quitlines. NAQC members are invited to post responses to blog entries and to share their own answers to the 20 questions about our future!

NAQC Blog Instructions:

1. To visit the blog go to

2. Only administrators of the site are able to post, delete and edit the blog entries. However, NAQC members logged in to the NAQC member-only site can comment on blog posts.

3. You can subscribe to receive blog updates through your email! Updates will alert you when NAQC has a new blog entry and when one of your colleagues comments on an entry.

Should you have technical issues related to the blog, please email Natalia Gromov at All other blog-related questions should be directed to Tamatha Thomas-Haase at

Question #1, January 3, 2012
What does the California Smokers’ Helpline know now in 2012 that they wish they knew 20 years ago when the quitline was just starting up?
Question #2, January 30, 2012
Knowing what we know now, if we built the quitline cessation service of tomorrow, capable of serving and attracting tobacco users acrossthe whole nation, what would it look like?
Question #3, February 14, 2012
This Valentine’s Day, are you dreaming of the perfect quitline?
Question #4, February 28, 2012
What are the lessons-learned over the past 20 years that quitlines MUST carry forward into the next 20 years?
Question #5, March 12, 2012
How do we make quit lines make a difference in lowering smoking rates? How can quit lines be significant to population-based tobacco control?
Question #6, April 9, 2012
What strategies can we use to engage Generation Y in quit coaching?
Question #7, May 21, 2012
What are some of the creative strategies you have used to garner support from policymakers? If you could give one piece of advice on communicating with policymakers about quitlines, what would it be?
Question #8, May 29, 2012

What makes quitlines a powerful tool in building public-private partnerships?
Question #9, June 4, 2012
What makes a good quitline coach?
Question #10, June 11, 2012
What are the most critical aspects of training for quit coaches?
Question #11, June 18, 2012
What is the role of your quitline in encouraging or supporting health-systems change?
Question #12, June 25, 2012
How the quitline community can move most effectively from fax-referral to e-referral and what the benefits of such a change would be?
Question #13, July 9, 2012
What role can cost-sharing partnerships play in ensuring sustainable quitline services in states and provinces?
Question #14, July 30, 2012
What ongoing research is most likely to advance quitlines and the cessation agenda?
Question #15, August 1, 2012
What are the opportunities on the very near horizon that quitlines must take full advantage of?
Question #16, August 8, 2012
How do we most effectively leverage quitlines to improve cessation statewide/province-wide?
Question #17, August 21, 2012
What is the potential of quitines and cessation services to decrease tobacco use prevalence in this decade?

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