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Quitline Operations
This section includes resources, fact sheets and guides to help quitlines with operations ranging from call center metrics to technology, staffing, promotion and medication provision. Also included is information about quitline hours and information gathered from NAQC’s Annual Survey of Quitlines.
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Quitline Operations

Item Name Posted By Date Posted
A Case Study to Support Gaining Medicaid Match Link Administration 11/13/2012
The Global Quitline Network (GQN) Link Administration 11/11/2012
Service offerings issue paper Link Administration 11/11/2012
Conference poster page  Link Administration 11/10/2012
2012/2013 Webinar Series Archive Link Administration 11/10/2012
2012/2013 Webinar Series  Link Administration 11/10/2012
Guide on Quitlines and Research Link  more ] Administration 11/10/2012
Call Center Technology 101 and Emerging Capab. Link  more ] Administration 4/29/2012
Web-Assisted Tobacco Interventions: Recent Rsrch Link  more ] Administration 4/29/2012
Innovations in web and phone technology Link  more ] Administration 4/29/2012
Call Center Metrics: Quality Link  more ] Administration 4/29/2012
Training and Supervision of QL Counseling Staff Link  more ] Administration 4/29/2012
The Minimal Data Set - Moving Toward Imp. Link  more ] Administration 4/29/2012
The Delivery of Pharmacotherapy in Conj. with QL  Link  more ] Administration 4/29/2012
NRT in Combination with Quitline Counseling  Link  more ] Administration 4/29/2012
Improving the Quality of the Counseling Intervent. Link  more ] Administration 9/1/2012
Designing and Imp. QLs Protocols for Pregnant Wom. Link  more ] Administration 4/29/2012
Serving Callers with Psychiatric Conditions Link  more ] Administration 4/29/2012
Smokefree Policy Changes: Promoting Quitlines Link  more ] Administration 4/29/2012
Tobacco Tax Increases: Promoting Quitlines Link  more ] Administration 4/29/2012
Promoting Quitlines during Tobacco Tax Increases  Link  more ] Administration 4/29/2012
Promoting Quitline Services - Shifting Budgets Link  more ] Administration 4/29/2012
Ensuring Adequate Quitline Capacity: Nat. Tob. Ed Link  more ] Administration 4/29/2012
Graphic Labels: A Conversation with AU and NZ Link  more ] Administration 4/29/2012
Working with the Medical Community - Fax Ref. Link  more ] Administration 4/29/2012
QL referral systems - electronic health records Link  more ] Administration 4/29/2012
Preparing for Graphic Health Warning Labels Link  more ] Administration 4/29/2012
Reaching Priority Populations with Quitline Serv. Link  more ] Administration 4/29/2012
A Triage Approach to Quitline Callers Link  more ] Administration 4/29/2012
Making the Most of QL Resources – Public-Private  Link  more ] Administration 9/1/2012
Integrating Components of a Comp. Tob. Ces. Prog. Link  more ] Administration 4/29/2012
Free NRT: Impact on Reach, Operations and Quits  Link  more ] Administration 9/1/2012
CAD QLs: Hours and Days Service Available 2010 Link  more ] Administration 9/1/2012
U.S. QLs: Hours and Days Service Available 2010 Link  more ] Administration 9/1/2012
CAD Qls: Hours of Counseling Serv. by Language 10 Link  more ] Administration 9/1/2012
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