NAQC’s Quality Improvement Initiative has generated a wealth of resources to help quitlines with efforts to ensure the delivery of high quality cessation services. These resources include information about call center metrics (performance measurement), staff training, use of technologies, implementation of the minimal data set, evaluation
, reach of quitlines
, quit rates
and issues related to credentialing and accreditation. Additional resources address how to best servepriority populations
, development of a national data warehouse
and the cost-effectiveness of quitlines.
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