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Evaluation
Effective evaluation is key to improving quitline quality and advocating for continued or increase funding. Resources in this section address quality improvement, client satisfaction, and cost effectiveness. Measuringreachand calculating quit rates are key components of quitline evaluation and both are inextricably linked to the Minimal Data Set (MDS).
NAQC’s Annual Survey of Quitlines is another key resource for evaluation.
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Evaluation

Item Name Posted By Date Posted
Moving Quitline Research Forward: Resources  Link Administration 11/10/2012
Draft Research Agenda for Quitlines Link Administration 11/10/2012
Guide on Quitlines and Research Link  more ] Administration 11/10/2012
Implications for NA of Recent Study on NRT and QL Link Administration 11/10/2012
2011 Survey Link Administration 11/10/2012
Minimal Data Set (NAQC Web page)  Link  more ] Administration 4/29/2012
Measuring Quit Rates (2009)  Link  more ] Administration 4/24/2012
Measuring Reach of Quitline Programs  Link  more ] Administration 4/24/2012
Call Center Metrics: Best Practices in Performance Link  more ] Administration 4/24/2012
Survey of Quitlines (NAQC Web page)  Link  more ] Administration 4/29/2012
For Researchers and Students (NAQC Web page)  Link  more ] Administration 4/29/2012
Fact Sheet: Assessment of the Minimal Data Set  Link  more ] Administration 4/29/2012
NAQC Annual Survey of Quitlines - 2008 (Questions) Link  more ] Administration 4/29/2012
2008 NAQC Annual Survey (NAQC Web page)  Link  more ] Administration 4/29/2012
Copy of 2009 Survey Questions - Wave 2  Link  more ] Administration 4/29/2012
NAQC Annual Survey of Quitlines 2009 – Wave One Link  more ] Administration 4/29/2012
2009 NAQC Annual Survey (NAQC Web page)  Link  more ] Administration 4/29/2012
Copy of 2010 Survey Questions  Link  more ] Administration 4/29/2012
2010 NAQC Annual Survey (NAQC Web Page)  Link  more ] Administration 4/29/2012
FY2011 and FY2012 Budget Survey  Link  more ] Administration 4/29/2012
Improving Canadian Quitline Reach and Integration Link  more ] Administration 4/29/2012
Request Survey Data (NAQC Web page)  Link  more ] Administration 4/29/2012
Exploring a National Data Warehouse for U.S. QLs Link  more ] Administration 4/29/2012
Weekly Patterns in Usage of Tobacco Quit Lines Link  more ] Administration 4/29/2012
Quitline Operations: Back to Basics  Link  more ] Administration 4/29/2012
Canada-Specific 2008 Survey Results Poster: NCTH Link  more ] Administration 4/29/2012
Recording of the Webinar presenting the 2010 AS Link  more ] Administration 4/29/2012
2010 Survey final results (full report): PP Link  more ] Administration 4/29/2012
2010 Survey final results (highlights): PowerPoint Link  more ] Administration 4/29/2012
2008 Survey Final Results (U.S. and Canada) PDF Link  more ] Administration 4/29/2012
2008 Survey Final Results (U.S. and Canada) PP Link  more ] Administration 4/29/2012
Monthly Research Call Archive (NAQC Web page)  Link  more ] Administration 4/29/2012
Evidence for Quitline Practices by Category  Link  more ] Administration 4/29/2012
Evidence for Quitline Pratices  Link  more ] Administration 4/29/2012
Research Agenda  Link  more ] Administration 4/29/2012
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