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Membership FAQs
Frequently Asked Questions
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What is a tobacco quitline? 
Who is NAQC? 
Why is NAQC implementing a membership dues structure? 
How was the development of the current dues structure informed? 
What are the benefits of NAQC membership? 
What are my responsibilities as a member? How can I get the most from my NAQC membership? 
How many different types of membership will be offered?
Can I join under any membership category? 
How do I apply for NAQC membership? 
What is an "Organizational" Contact? 
Why are Organizational Members excluded from serving on NAQC's Board of Directors and Advisory Council?
What is the process for being considered for NAQC's Board of Directors? 
What members are eligible to vote for the NAQC Board of Directors? 
What might "other issues" include for members to vote upon? 
How much does it cost to join NAQC? 
Once I apply, how and when will I be notified about my membership status? What information will be sent to me once I become a member? 
How will I access the NAQC "members only" Web site? 
Once I'm a member of NAQC, how will I update my "Profile Information"? 
What happens if I forget my "username" and "password" to access the "members only" Web site? 
How can I take part in NAQC's member Listserv? 
Will I be notified of my membership expiration? 
Can the membership be transferable? 
Can the membership be cancelled? 
Can NAQC membership be suspended? 
How can I refer someone to join NAQC? 
What is NAQC's policy on relationship with the tobacco industry? 
What is NAQC's position on eligibility for pharmaceutical companies and their employees with regard to joining NAQC? 

What is a tobacco quitline? 
A tobacco quitline, as defined for NAQC membership, is a telephone-based cessation service that helps tobacco users quit through counseling, information and self-help materials, and, in some instances approved cessation medications.

Who is NAQC? 
NAQC is a nonprofit organization that strives to promote evidence-based quitline services across diverse communities in North America. By bringing quitline partners together, including state and provincial quitline administrators, quitline service providers, researchers and national organizations in the United States, Canada and Mexico, NAQC helps facilitate shared learning and encourages a better understanding of quitline operations, promotions and effectiveness to improve quitline services.

Why is NAQC implementing a membership dues structure? 
As we continue our work, NAQC recognizes the importance of launching a membership dues structure that: 
1) Demonstrates the commitment of NAQC members to help sustain the organization, and; 
2) Provides unrestricted funding for membership benefits and projects.


How was the development of the current dues structure informed? 
To prepare for launching membership dues, NAQC engaged a consulting firm (McKinley Marketing) to conduct interviews and focus groups with current members and to propose a dues structure. The findings from the focus groups and interviews encouraged NAQC to move forward. Current members expressed enthusiasm about NAQC and our work together. Also, the majority of members understood the importance of dues and indicated a willingness to pay dues. Members also shared exciting new ideas for the kinds of benefits they would like NAQC to provide.

What are the benefits of NAQC membership? 
All members will have access to NAQC information and resources as well as ability to attend conference calls and the annual meeting. However, some benefits, such as voting for the Board of Directors and access to data, vary and are determined based on membership type and category. Please see the “Membership Benefits” for detailed membership benefits based on membership type and category. NAQC will continually work to enhance membership benefits based on member needs. 




What are my responsibilities as a member? How can I get the most from my NAQC membership? 
NAQC members will be responsible for working collaboratively to evolve and strengthen quitlines, the quitline community and broader cessation work through building evidence-based services, quality standards and fostering shared learning and better understanding of quitline operations, promotions and effectiveness. Key activities to this end will include participation in surveys; sharing information and knowledge on best practices for quitlines; participating, as time allows, in work groups, committees and other meetings; and declaring existing conflicts and interests when participating in work group, other meetings and/or and presentations.

To get the most value from your membership, please take part in opportunities to share resources, ask questions and dialogue with other members through NAQC’s Listserv, conference calls, annual meeting and various workgroups and committees. Participating in these activities will add to your membership and help us continue to build a robust community of practice. We also encourage you to read NAQC publications—including regular NAQC communications as well as special communications such as reports, case studies and fact sheets—to help keep you abreast of activities impacting quitlines, cessation and tobacco control. We also welcome your submissions to NAQC Connections, our bi-weekly e-newsletter as a tool to help you post jobs and/or share new resources, materials and activities within your organization. 


How many different types of membership will be offered?
NAQC offers four organizational membership categories (each organizational membership comes with a set number of individual memberships) and one individual membership category. Each organizational member will designate a single organizational contact to represent the organization (and to vote on its behalf). Please see the membership brochure at http://www.naquitline.org/index.asp?dbid=5&dbsection=about for a full explanation of NAQC Membership Categories.

Can I join under any membership category? 
No. You must join under the category for which you or your organization fit best. For example, if you are the primary funder and administrator for the state, provincial or national tobacco cessation quitline within North America, you must join as a “funder” under organizational membership.  

How do I apply for NAQC membership? 
Once you have determined under which membership category you fit, please go to the membership section of NAQC’s Web site to access the membership application form and apply for membership. When completing the form, please provide responses to all information requested unless noted as optional. At the end of the form, you will be asked to provide your payment preference (invoice, check, online credit card payment or credit card payment by phone). While this information is required at the time of your membership application, we will not process any payments until your membership application has been reviewed, approved and you have been notified. 

What is an “Organizational Contact”? 
The “organizational contact” wears two hats: “organizational contact” and “individual member”. This individual has the authority to vote on behalf of the organization. In addition, this individual determines who can receive the complementary individual memberships that come with an organizational membership. The “organizational contact” is also an individual member and is entitled to all the benefits of individual membership. 


Why are organizational members excluded from serving on NAQC’s Board of Directors and Advisory Council? 
To avoid conflict of interest, members of the NAQC Board of Directors and Advisory Council serve in their individual capacity and do not represent the employer organization. 


What is the process for being considered for NAQC’s Board of Directors? 
The NAQC Nominating Committee is responsible for the development of the nomination slate for the NAQC Board of Directors. For the past two years, the Nomination Committee has invited NAQC members to provide suggestions for the slate of nominees. This will continue. Once the Nominating Committee considers the recommendations and finalizes the slate, it will then be presented to NAQC membership for a vote. 


What members are eligible to vote for the NAQC Board of Directors? 
All organizational members, excluding international members, can vote for the NAQC Board of Directors. 

What might “Other Issues” include for members to vote upon? 
Other issues that NAQC membership may be presented to vote upon include issues that are non-governance related, which might include policy positions and decisions as well as changes related to the NAQC membership structure.  

How much does it cost to join NAQC? 
The cost of NAQC membership depends on the membership category in which you best fit. Organizational memberships are more expensive than individual memberships, but come with more benefits as well. Please see the membership brochure available at http://www.naquitline.org/index.asp?dbid=5&dbsection=about for specific details on “Dues Rates” for each type of membership. With the assistance of outside consulting and feedback from membership, NAQC has striven to develop a dues rate structure reflective of current membership’s ability to join. 

Once I apply, when and how will I be notified about my membership status? What information will be sent to me once I become a member? 
As soon as you submit your membership application, you will be notified by email that your application has been received and is in process. Please allow two business days for us to review your application. Once reviewed and approved, you will be notified of your membership status, and your payment will be processed or an invoice issued (payment method will depend on the option you selected in your application). Once payment is received and processed, NAQC will send you a membership welcome email with details about membership, including how to login to the “member’s only” Web site. You will also receive a membership card by mail that contains your membership information, including your username and membership expiration date. 


How will I access the NAQC “member’s only” Web site? 
Once your membership application has been reviewed, approved and payment received and processed, you will receive a welcome email, which includes your username (the email supplied in your membership application) and a generic password. For security, you will be asked to change your password the first time you visit the NAQC “member’s only” Web site. You will also receive a NAQC membership card by mail. 

Once I’m a member of NAQC, how will I update my member profile? 
If you need to change your NAQC profile information, please send an email to membership@naquitline.org with the changes you’d like to make.


What happens if I forget my username and password to access the “member’s only” Web site? 
If you have forgotten your password, please click on the “Login” button in the upper-right hand corner of the NAQC home page. You will then be directed to the “Member Login” page where you can click “Lost Password.” You will need to enter the email address you used during NAQC membership registration and your password will be sent to you via email. If you have any challenges, please contact us at membership@naqc.org.


How can I take part in NAQC’s member Listserv? 
Please view the following NAQC Information e-Bulletin for specific instructions on the rules and regulations for the NAQC Listserv and how you, as a member, can participate. 

When will I be notified of my membership expiration? 
You will receive a renewal notice two months prior to expiration.


Can the membership be transferable? 
The membership can only be transferable if you are an organization contact in the case of roles shifting within your organization. 


Can the membership be cancelled? 
Yes, you can cancel at anytime. Please contact us at membership@naquitline.org for more information.


Can NAQC membership be suspended? 
Yes. NAQC has a process for suspension and expulsion of members for “just cause”.  “Just cause” is defined as (a) representation of personal views or opinions to the media or to the public as the official position or policies of NAQC in the absence of explicit authorization from the CEO; (b) conduct that contravenes the stated mission of NAQC; and (c) evidence of misrepresentation of information on the application form. Suspension or expulsion will require a 2/3 vote of the Board of Directors. A 20-day notice will be provided to the member before a vote can be taken, and the member is allowed to attend the meeting to refute the charges, if desired.


How can I refer someone to join NAQC? 
Please have the person who are you referring visit NAQC’s Web site to learn more about NAQC. They should also become familiar with the membership categories and criteria for each category to determine where they best fit. They can then complete the membership application to join NAQC, citing you as a reference. 


What is NAQC’s policy on relationship with the tobacco industry?
To qualify for NAQC membership, organizations and individuals are prohibited from engaging in a business relationship with the tobacco industry, with exception of the provisions of health services, including quitline services, to employees of the tobacco industry.


What is NAQC’s position on eligibility for pharmaceutical companies and their employees with regard to joining NAQC? 
At this time pharmaceutical companies and their employees are excluded from membership to NAQC. In fiscal year 2009, NAQC’s Board of Directors plans to dialogue with NAQC members to discern their position on the issue.
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