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NAQC Newsroom: NAQC News

You Spoke and We've Listened!

Monday, July 15, 2013  
Posted by: Natalia Gromov

In late April we asked NAQC members to complete a brief survey that was intended to gather your input on NAQC programs and resources to ensure they are relevant to, and supportive of, the broad scope of cessation services you are responsible for administering. Thank you so much to all of you who have provided input! It wascritical to have all segments of the membership represented (funders, service providers, national partner organizations, researchers, etc.) and we were pleased to hear back from so many of you.

Below are the survey findings that will aid us in shaping NAQC's future program areas as well as enhancing current projects.

  • Addressing the lack of sustainable funding, the need to develop a gold standard for quitline services, and emerging new cessation products and technologies were identified as the main issues facing quitlines today.
  • The main program priorities for the coming year should be: development of electronic referral systems,building capacity to implement the Medicaid match for quitline counseling, and calculating return on investment or cost effectiveness of quitlines.
  • Focusing on ways to impact prevalence (increasing reach, increasing quit rate, decreasing relapse),measuring outcomes for new technologies (e.g., text messaging, IVR, social media), and return on investment or cost-effectiveness for quitlines and quitline features were identified as research and evaluation topics of interest.
  • Member identified the Quality Improvement Inititative, Minimal Data Set, and Annual Survey as the most useful NAQC programs.
  • Attending monthly webinar series, in-person conferencesand opportunities to collaborate with peers through the Listserv were noted as the most important member benefits.
  • Members agreed that the frequency of communicationsshould remain the same and that Connections, e-bulletins, reports, issue papers, and webinar seriesare the best communication vehicles.
  • Approximately 70% of the respondents attend the webinars monthly or very frequently and making the webinars shorter in length, circulating slides prior to the calls, and continuing archiving the recordings and summaries will aid in participation.

If you have any additional input, please send it to We would love to hear from you on ways we can serve you better!Also, we ask you to complete a short 5-minute survey to determine our future in-person meeting schedule.


Linda A. Bailey, JD, MHS
President and CEO
North American Quitline Consortium

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