A Focus on Quality: Using Member Voices to Drive Us Forward

For the past three years the NAQC Conference Call Series has highlighted best- and innovative- practices throughout the quitline community and offered members the opportunity to dialogue with colleagues and experts on issues of importance to us all. The 2008 series, while still committed to raising important questions and offering a forum for sharing, takes a slightly different approach and will require members to take a much more active role.

The 2008 Conference Call Series promises to encourage our “Community of Practice” to move toward a “Community of Improved Practice” with a focus on NAQC’s 2008 Quality Initiative. Our goal is to develop quality standards on measures that are critical to maintaining high quality outcomes for quitlines and it goes without saying that in order to set and implement our quality agenda, the voices of our diverse membership must be heard … the conference call series will be the vehicle by which member input and feedback are gathered and received.

To view materials from a call from the 2008 series, simply click on the resource listed after the call topic.

The Growing Link Between Quitlines and Chronic Disease Programs
Background Resource Packet
NAQC Fact Sheet: The Growing Link Between Quitlines and Chronic Disease

Quitline Services to Youth: Who, What and How?
Background Resource Packet
Call Summary

Quality Measures Most Important to Quitlines: A Discussion with Our Members
Background Resource Packet
Call Summary

Measuring Quit Rates: Feedback on Draft NAQC Issue Paper
Background Resource Packet
Call Summary
NAQC Issue Paper: Measuring Quit Rates

Knowledge Integration in Quitline Networks that Improve Cessation
Background Resource Packet
Call Summary