NAQC’s Quality Improvement Initiative has generated a wealth of resources to help quitlines with efforts to ensure the delivery of high quality cessation services. These resources include information about call center metrics (performance measurement), staff training, use of technologies, implementation of the minimal data set, evaluation, reach of quitlines, quit rates and issues related to credentialing and accreditation. Additional resources address how to best serve priority populations, development of a n ational data warehouse and the cost-effectiveness of quitlines. Click here to return to the main Library page.
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A Framework for Improving Tobacco Quitline Quality Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, funding and sustainability, quitline basics, quitline operations, quitline services, framework, quality
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Quality Improvement Initiative History Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quality, QI
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Realizing Opportunities: Implementation of MDS Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quitline-related research , MDS
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Measuring Quit Rates (2009) Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
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Quit Rate Standard Calculation Implementation Guid Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
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Quit Rate Standard Calculation Key Definitions Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
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Quit Rate Standard Calculation Implementation IP Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
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Quit Rate Standard Calculation Implementation WS Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
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Quit Rate Standard Calculation Implementation Guid Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
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Increasing Reach of Tobacco Cessation Quitlines Link
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Administration
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4/24/2012
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cessation-related policy, emerging technologies, ensuring service quality/quality improvement, health systems change/integrating quitlines into health systems, priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline-related research , quitline services, reach of quitlines, reach
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NAQC Issue Papers Link
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Administration
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4/24/2012
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best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, priority populations and cultural appropriateness, quitline-related research , quitline services, reach of quitlines, Issue papers
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Quality Improvement Initiative: TA Link
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Administration
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4/24/2012
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best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, quit rates, quitline operations, reach of quitlines
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Measuring Reach of Quitline Programs Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, promoting quitlines/creating demand, quitline operations, quitline-related research , reach of quitlines, reach
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Reach Standard Calcuation Implementation Guide Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
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Reach Standard Calculation Key Definitions Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
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Reach Standard Calculation Implementation Guide IP Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
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Reach Standard Calculation Implementation WS Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
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Reach Standard Calculation Imp. Data Sources Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
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Reach Standard Calcuation Implementation Guide Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
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Call Center Metrics: Best Practices in Performance Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, quitline operations, metrics, performance, quality
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USA Quitline Profiles Link
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Administration
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4/24/2012
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cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, priority populations and cultural appropriateness, quitline basics, quitline operations, quitline services, reach of quitlines, profiles
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Canadian Quitline Profiles Link
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Administration
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4/24/2012
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cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, priority populations and cultural appropriateness, quitline basics, quitline operations, quitline services, reach of quitlines, profiles
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Fundamentals of Call Center Staffing and Tech. Link
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Administration
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4/24/2012
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emerging technologies, ensuring service quality/quality improvement, quitline operations, staffing, technology
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Call Center Metrics Glossary of Terms Link
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Administration
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4/24/2012
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emerging technologies, ensuring service quality/quality improvement, quitline operations, metrics, performance, quality
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Integration of Tobacco Cessation Medications Link
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Administration
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4/24/2012
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best and promising practices, cost, budget and investment, ensuring service quality/quality improvement, quitline operations, quitline-related research , quitline services, tobacco treatment general, NRT, medications, patch, gum, Bubropion, Zyban, Wellbutrin
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The Use of Quitlines Among Priority Populations Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline-related research , quitline services, reach of quitlines, tobacco treatment general, tailored, targeted, promising, priority
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Quality Improvement Initiative Updates Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, quality, improvement, QI
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Quality Improvement Initiative Training Resources Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, quitline services, quality, improvement, QI
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Assessing the Cost-Effectiveness of Quitline Progs Link
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Administration
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4/26/2012
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cost effectiveness, cost effective, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, quitline-related research materials
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Assessing the Cost-Effectiveness of Quitline Progs Link
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Administration
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4/26/2012
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cost-effectiveness, cost-effective, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, quitline-related research materials
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Quality Imp. Initiative: Service Offerings IP Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, ensuring service quality/quality improvement, evaluation, quit rates, quitline-related research materials, quitline services, reach of quitlines
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Knowledge Integration in Quitline Networks-KIQNIC Link
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Administration
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4/29/2012
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KIQNIC, social network, network, best and promising practices, ensuring service quality/quality improvement, research projects, quitline-related research materials
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Fourth Quality Improvement Topic: Hearing Feedback Link
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Administration
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4/29/2012
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best and promising practices, ensuring service quality/quality improvement, tobacco treatment general, quitline-related research materials, quitline services
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Training and Supervision of QL Counseling Staff Link
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Administration
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4/29/2012
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staff training, training, continuing education, best and promising practices, ensuring service quality/quality improvement, tobacco treatment general, quitline operations
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Measuring and Reporting Quit Rates: Success Stor. Link
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Administration
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4/29/2012
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chronic disease and tobacco, ensuring service quality/quality improvement, evaluation, priority populations and cultural appropriateness, quit rates, quitline-related research materials
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