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Survey of Quitlines


Since 2004, each year NAQC conducts a survey of quitlines in North America. The information collected in the survey advances our understanding of quitline operations and services. By sharing information about quitline financing, counseling interventions, medication provision, utilization, staffing and evaluation, quitlines contribute greatly to the field. Aggregate results are shared with the quitline community and partners and help achieve NAQC’s mission of promoting evidence based quitline services across diverse communities in North America. For information about each year’s survey, including survey instruments and results, please see the details below.

NAQC makes annual survey data available to members through a peer-review process. Please send the completed  NAQC Research Request Application Form to  annualsurvey@naquitline.org and click here for information about the Data Request Protocol featuring:
  • research principles
  • data use prerequisites
  • the request protocol process
  • the request and review process
  • data use responsibilities and restrictions
For information about the 2005 and 2006 survey, or for any other questions, contact annualsurvey@naquitline.org.

NAQC Survey Information by Year 

FY2025 survey

FY2025 survey details are located here. 

FY2024 survey

FY2023 survey

Annual survey data presentation:
Slides
Recording
Passcode: 7$$H#8Nz
  
FY2023 annual survey questionnaire:
FY2023 annual survey questionnaire (Word)
FY2023 annual survey questionnaire (PDF) 
Questions and Answers

FY2022 survey

Annual survey data presentation:
Slides
Recording
Passcode: b9#ax5$C 

FY2022 annual survey questionnaire:
FY2022 annual survey questionnaire (PDF)

FY2021 survey

Annual survey data presentation:
Slides
Recording
 Passcode: @QwE*Z3t

Demographics Data Annual Survey FY21 

FY2021 annual survey questionnaire:
PDF Version
Word Version
Questions and Answers for FY2021 Annual Survey



FY2020 survey

Annual survey data presentation:
Slides
Recording

FY2020 annual survey questionnaire:
PDF version
Word version
 Questions and Answers for FY2020 Annual Survey

FY2019 survey

Annual survey data presentation:
Slides
Supplemental Slides (These slides provide some supplemental data on treatment reach over time, follow up survey response rate, and demographic details).
Recording

FY2019 annual survey questionnaire:
PDF version
Word version

FY2018 survey

Annual survey data presentation:
Slides
Recording

FY2018 annual survey questionnaire:
PDF version
Word version
Frequently Ask Questions

FY2017 survey

Annual survey data presentation:
Slides (full deck)
Recording

FY2017 annual survey questionnaire:
Survey tool (PDF)
Survey tool (Word)
Q&A


FY2016 survey

Annual survey data presentation:
Slides
Recording

FY2016 annual survey questionnaire:

Survey (PDF)
Survey (Word)
Q&A for FY2016 Annual Survey (last updated on October 27, 2016)

FY2015 survey

Annual survey data presentation:
Slides
 Recording

FY2015 annual survey questionnaire:
Word
PDF
FAQ (as of September 21, 2015)
 

FY2013 survey

Annual survey data presentation:
Slides  (PPT)
Slides  (PDF)
Recording 
Summary

FY2013 annual survey questionnaire: 
Word file
PDF file


FY2012 survey

Annual survey data presentation:
Slides  (PDF)
Slides  (PowerPoint)
Q&A
Recording

FY2012 annual survey questionnaire:
For the Word version of the survey, click here (revised as of January 18, 2013).
For the PDF version of the survey, click here(revised as of January 18, 2013).

FY2012 survey data:
2012 Survey final results (full report) click here: US and Canada
Recording of the Webinar presenting results - click here  

Detailed tables:
U.S. Quitlines: Free and Discounted Quitting Medications(Excel 48KB)
Canadian Quitlines: Free and Discounted Quitting Medications(Excel 35KB)
U.S. Quitlines: Language of Counseling Services(Excel 33KB)
Canadian Quitlines: Language of Counseling Services(Excel 30KB)
U.S. Quitlines: Hours of Counseling Service Available Per Week(Excel 39KB)
Canadian Quitlines: Hours of Counseling Service Available Per Week(Excel 34KB)
U.S. Quitlines: Internet-Based Services(Excel 48KB)
Canadian Quitlines: Internet-Based Services(Excel 58KB)   

FY2011 survey

The FY2011 Annual Survey of Quitlines was conducted in two parts. The Budget Survey was fielded from August to October 2011. 65 quitline funders were asked to respond. 50 of 53 US funders responded (94%) and 12 of 12 Canadian funders responded (100%). The remaining Annual Survey sections were fielded from January to March 2012. 65 quitline funders and service providers were asked to respond. 53 of 53 US quitlines responded (100%) and 10 of 12 Canadian quitlines responded (83%). Additional information from CDC’s Quarterly Services Survey and NAQC quitline profiles were also included in the analysis. Each quitline provided information for its own Fiscal Year 2011 (however each quitline determined the start and end date of its fiscal year).

FY2011 annual survey questionnaire:
Part 1: Budget survey (PDF)
Part 2a: FY2011 Annual Survey, US version (PDF)
Part 2b: FY2011 Annual Survey, Canada version (PDF )
Q&A

FY2011 survey data:
2011 Survey final results (highlights) click  here: US and Canada
2011 Survey final results (full report)  click  here: US and Canada

Detailed tables:

U.S. Quitlines: Free and Discounted Quitting Medications (Excel 47KB)
Canadian Quitlines: Free and Discounted Quitting Medications (Excel 32KB)
U.S. Quitlines: Language of Counseling Services (Excel 28KB)
Canadian Quitlines: Language of Counseling Services (Excel 25KB)
U.S. Quitlines: Hours of Counseling Service Available Per Week (Excel 35KB)
Canadian Quitlines: Hours of Counseling Service Available Per Week (Excel 31KB)
U.S. Quitlines: Internet-Based Services (Excel 41KB)
Canadian Quitlines: Internet-Based Services (Excel 28KB)
U.S. Quitlines: Other Cessation Services Provided in the State  (Excel 37KB)
Canadian Quitlines: Other Cessation Services Provided in the Province  (Excel 32KB)

FY2010 survey 

FY2010 annual survey questionnaire:
Copy of 2010 Survey Questions (PDF 275 KB)

FY2010 survey data: 
REVISED July 31, 2012 - 2010 Survey final results (highlights): U.S. and Canada (PowerPoint, 68 slides, 2MB)
 REVISED July 31, 2012 -  2010 Survey final results (full report): U.S. and Canada (PowerPoint, 139 slides, 4MB)
Questions & Answers  from the Webinar presenting the Highlights report (see above for slides)

Slides that were revised in May 2012 have been noted as such in the Notes field of each slide. If no notation of "REVISED May 2012" is in the notes field, no changes were made from the original version posted in June 2011.

Detailed tables:
U.S. Quitlines: Free and Discounted Quitting Medications  (Excel 45KB)
Canadian Quitlines: Free and Discounted Quitting Medications  (Excel 39KB)
U.S. Quitlines: Language of Tobacco Cessation Materials  (Excel 42KB)
Canadian Quitlines: Language of Tobacco Cessation Materials  (Excel 38KB)
U.S. Quitlines: Language of Counseling Services  (Excel 42KB)
Canadian Quitlines: Language of Counseling Services  (Excel 38KB)
U.S. Quitlines: Hours of Counseling Service Available Per Week by Language  (Excel 42KB)
Canadian Quitlines: Hours of Counseling Service Available Per Week by Language  (Excel 38KB)
U.S. Quitlines: Internet-Based Services  (Excel 42KB)
Canadian Quitlines: Internet-Based Services  (Excel 38KB)
U.S. Quitlines: Other Cessation Services Provided in the State  (Excel 44KB)
Canadian Quitlines: Other Cessation Services Provided in the Province  (Excel 39KB)
U.S. Quitlines: Planned FY2010 Promotions to Special Populations  (Excel 46KB)
Canadian Quitlines: Planned FY2010 Promotions to Special Populations  (Excel 39KB)
U.S. Quitlines: Service Provider, Hours and Days Counseling Service Available  (Excel 46KB)
Canadian Quitlines: Service Provider, Hours and Days Counseling Service Available  (Excel 39KB)



FY2009 survey 

FY2009 annual survey questionnaire:
Copy of 2009 Survey Questions - Wave 1  (PDF 145KB)
Copy of 2009 Survey Questions - Wave 2 (PDF 126KB)


FY2009 survey data: 
All Quitline Facts: An Overview of the NAQC 2009 Annual Survey of Quitlines  (PDF 193KB)
2009 Survey final results (highlights): U.S. and Canada  (PowerPoint, 59 slides, 4.8MB)
2009 Survey final results (full report): U.S. and Canada  (PowerPoint, 107 slides, 10MB)

Detailed tables:
U.S. Quitlines: Free and Discounted Quitting Medications  (Excel 24KB)
Canadian Quitlines: Free and Discounted Quitting Medications  (Excel 17KB)
U.S. Quitlines: Language of Tobacco Cessation Materials  (Excel 21KB)
Canadian Quitlines: Language of Tobacco Cessation Materials  (Excel 16KB)
U.S. Quitlines: Language of Counseling Services  (Excel 21KB)
Canadian Quitlines: Language of Counseling Services  (Excel 16KB)
U.S. Quitlines: Hours of Counseling Service Available Per Week by Language  (Excel 20KB)
Canadian Quitlines: Hours of Counseling Service Available Per Week by Language  (Excel 18KB)
U.S. Quitlines: Internet-Based Services  (Excel 21KB)
Canadian Quitlines: Internet-Based Services  (Excel 17KB)
U.S. Quitlines: Other Cessation Services Provided in the State  (Excel 23KB)
Canadian Quitlines: Other Cessation Services Provided in the Province  (Excel 18KB)
U.S. Quitlines: Planned FY2010 Promotions to Special Populations  (Excel 25KB)
Canadian Quitlines: Planned FY2010 Promotions to Special Populations  (Excel 18KB)
U.S. Quitlines: Hours and Days Counseling Service Available  (Excel 30KB)
Canadian Quitlines: Hours and Days Counseling Service Available  (Excel 16KB)

FY2008 survey

FY2008 annual survey questionnaire:
2008 NAQC Annual Survey of Quitlines  (PDF 152KB)

FY2008 survey data: 
All Quitline Facts: An Overview of the NAQC 2008 Annual Survey of Quitlines  (PDF 95KB)
2008 Survey Final Results (U.S. and Canada)  (PowerPoint 893KB)
 2008 Survey Final Results (U.S. and Canada) - with presenter notes (PDF 258KB)
 Canada-Specific 2008 Survey Results Poster (presented at the Canadian National Conference on Tobacco or Health) (PDF 3.1MB)