This section addresses the very important issues related to the costs of operating a quitline and operating with limited budgets. Included is relevant NAQC Annual Survey data, information about building public-private partnerships and developing the business case for quitlines, calculating cost effectiveness and the relationship of cost, budget and investment to reach. Also included are budget/cost considerations for promoting quitlines. Click here to return to the main Library page.
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2014 - Brief on Contingency Planning for Quitlines Link
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Administration
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9/29/2024
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The brief is intended to serve as a quick-reference guide for three primary audiences: decision-makers within state, provincial, and federal agencies that fund quitlines; quitline service providers who offer guidance to their clients; and those who promote quitlines, either through media campaigns or referral systems. With an aim to be concise, this guidance brief draws upon previously-published resources from the North American Quitline Consortium (NAQC) in which recommendations for practice related to contingency planning are made.
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2016-Advance Cessation Coverage among PPP Link
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Administration
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9/29/2024
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This report highlights many of the key successes, opportunities and challenges in working with employers, commercial insurers and local and state governments to improve cessation coverage. Real examples and strategies from states of every size demonstrate that partnering with public and private insurers is doable and can increase access to evidence-based cessation services. By sharing promising approaches to expanding coverage, states can learn from each other and help build a foundation of knowledge nationwide. The report ends with a summary of key elements for success.
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2019 - Using Triage Systems Link
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Administration
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9/29/2024
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Triaging callers to more comprehensive cessation services available through Medicaid or other insurers has increased the appeal of implementing triage programs. However, while the concept of triage is attractive to state quitlines due to its potential benefits of expanding access to cessation services, implementing a triage program is not an easy task and may not be feasible for all quitlines. NAQC sought to learn more about the types of triage programs that exist, the intended goals of those programs, how the programs operate, program outcomes and any lessons learned. A workgroup comprised of state quitlines, service providers and funders was established and charged with sharing their state’s experience with triage programs and lessons learned. This new report outlines the key findings of the workgroup’s discussions and presents next steps for NAQC and the quitline community to consider.
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2020- Leveraging the 6|18 Initiative Link
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Administration
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9/29/2024
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The purpose of this case study is to explore and briefly describe how four states involved in NAQC’s Public Private (cost-sharing) Partnership Initiative (Indiana, Missouri, New Hampshire, and North Carolina) leveraged their participation in CDC’s 6|18 Initiative to advance Medicaid partnership goals.
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2021 - Cost-Sharing Brief - Medicaid Reimbursement Link
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Administration
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9/29/2024
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This brief identifies current processes, barriers, and breakthroughs, and “ideal” processes that may be considered when state quitline funders and service providers seek Medicaid reimbursement for pharmacotherapy.
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2021 - Learning Community Report - Technology Link
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Administration
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9/29/2024
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This report contains final recommendations for Quitlines on technology-mediated services for Text, Web and Apps that are effective for improving reach, engagement, and outcomes.
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2012 Issue Paper- Quitline Service Offering Models Link
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Administration
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9/29/2024
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This paper aims to present evaluation and research data used to guide decision-making on ways to invest limited funding for quitline services most effectively in an easy-to-use format and to make recommendations for most effectively using limited resources when determining quitline service offering options
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Executive Summary: Quitline Service Offering Model Link
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Administration
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12/11/2012
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Recomm for Research: Quitline Service Offering Mod Link
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Administration
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12/11/2012
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Options Table: Quitline Service Offering Models Link
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Administration
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12/11/2012
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Public-Private Partnership Resource Center Link
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Administration
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11/13/2012
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A Case Study to Support Gaining Medicaid Match Link
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Administration
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11/13/2012
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The Global Quitline Network (GQN) Link
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Administration
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11/11/2012
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Service offerings issue paper Link
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Administration
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11/10/2012
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Trends in Quitline Funding, FY2009-FY2012 Link
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Administration
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11/10/2012
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2011 Survey Link
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Administration
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11/10/2012
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Canada-Specific 2008 Survey Results Poster: NCTH Link
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Administration
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4/29/2012
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cost, budget and investment, evaluation, NAQC annual survey, quitline-related research materials, reach of quitlines
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The Relationship Between Reach and Spending for QL Link
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Administration
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4/29/2012
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reach of quitlines, promoting quitlines/creating demand, NAQC annual survey, funding and sustainability, cost, budget and investment
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Research Presentations (NAQC Web page) Link
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Administration
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4/29/2012
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reach of quitlines, quitline-related research materials, quitline basics, public-private partnerships, promoting quitlines/creating demand, priority populations and cultural appropriateness, NAQC annual survey, minimal data set, cost, budget and investment, chronic disease and tobacco
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Research Agenda Link
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Administration
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4/29/2012
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cessation-related policy, cost, budget and investment, emerging technologies, evaluation, fax and electronic referral, funding and sustainability, graphic health warnings, health systems change/integrating quitlines into health systems, minimal data set, priority populations and cultural appropriateness, promoting quitlines/creating demand, public-private partnerships, quit rates, quitline-related research materials, reach of quitlines, web-assisted tobacco interventions (WATI)
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Moving Quitlines Forward: Annual Report 08-09 Link
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Administration
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4/29/2012
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cost, budget and investment, promoting quitlines/creating demand, quitline services, reach of quitlines
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Recording of the Webinar presenting the 2010 AS Link
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Administration
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4/29/2012
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cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriatenesspromoting quitlines/creating demandquit ratesquitline-related research materialsquitline servicesreach of quitlinesweb-assisted tobacco interventions (WATI)
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2010 Survey final results (full report): PP Link
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Administration
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4/29/2012
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cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriatenesspromoting quitlines/creating demandquit ratesquitline-related research materialsquitline servicesreach of quitlinesweb-assisted tobacco interventions (WATI)
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2010 Survey final results (highlights): PowerPoint Link
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Administration
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4/29/2012
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cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriatenesspromoting quitlines/creating demandquit ratesquitline-related research materialsquitline servicesreach of quitlinesweb-assisted tobacco interventions (WATI)
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2008 Survey Final Results (U.S. and Canada) PDF Link
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Administration
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4/29/2012
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cost, budget and investment, evaluation, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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2008 Survey Final Results (U.S. and Canada) PP Link
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Administration
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4/29/2012
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cost, budget and investment, evaluation, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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Guide: Strategies for Effective Development, Imp. Link
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Administration
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4/29/2012
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tobacco treatment general, quitline services, quitline operations, quitline basics, public-private partnerships, promoting quitlines/creating demand, health systems change/integrating quitlines into health systems, evaluation, ensuring service quality/quality improvement, cost, budget and investment
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2009 Survey final results (full report): PP Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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2009 Survey final results (highlights): PowerPoint Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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Articles and Reports (NAQC Web page) Link
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Administration
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4/29/2012
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best and promising practices, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, minimal data set, national quitline data warehouse, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, tobacco treatment general
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A Case Study of Group Health Coop. in Seattle Link
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Administration
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4/29/2012
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Group Healh, GHC, business case, Seattle, cost, budget and investment, health systems change/integrating quitlines into health systems, tobacco treatment general, public-private partnerships
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AHIP Making the Business Case for Smoking Cess. Link
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Administration
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4/29/2012
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AHIP, Health Insurance plans, business case, cost, budget and investment, funding and sustainability, Medicaid, tobacco treatment general, public-private partnerships
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America's Health Insurance Plans (AHIP) Exec. Sum. Link
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Administration
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4/29/2012
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AHIP, Health Insurance plans, business case, cost, budget and investment, funding and sustainability, Medicaid, tobacco treatment general, public-private partnerships
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Quality Imp. Initiative: Service Offerings IP Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, ensuring service quality/quality improvement, evaluation, quit rates, quitline-related research materials, quitline services, reach of quitlines
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The Growing Link Between Quitlines and Chronic Dis Link
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Administration
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4/29/2012
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chronic disease, mental health, disorder, substance abuse, diabetes, cost, budget and investment, health systems change/integrating quitlines into health, priority populations and cultural appropriateness systems, promoting quitlines/creating demand
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