Ensuring quitlines are providing high quality, culturally appropriate services to the many underserved populations suffering from higher smoking rates and/or limited access to cessation services is a key issue addressed in the resources included in this section. Priority populations include African Americans/blacks, American Indian and Alaska Natives, Asian American and Native Hawaiian and Pacific Islanders, Hispanic/Latinos, the lesbian, gay, bisexual and transgender (LGBT) community and individuals of low socioeconomic status (low SES). Many of the Medicaid resources and those addressing tobacco users with chronic disease and behavioral health issues, youth and pregnant women are included. Resources provide information about increasing reach, use of quitlines, effectiveness of services provided, staff training, promotions and results from the NAQC Annual Survey (languages used, specialized materials).
Click here to return to the main Library page.

Item Name		Posted By	Date Posted
2008 Survey Final Results (U.S. and Canada) PDF Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
2008 Survey Final Results (U.S. and Canada) PP Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
2009 Survey final results (full report): PP Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
2009 Survey final results (highlights): PowerPoint Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
2010 Survey final results (full report): PP Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
2010 Survey final results (highlights): PowerPoint Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriatenesspromoting quitlines/creating demand, quit rates, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
2012 Issue Paper- Quitline Service Offering Models Link  [ more ] [ hide ]		Administration	9/30/2024
This paper aims to present evaluation and research data used to guide decision-making on ways to invest limited funding for quitline services most effectively in an easy-to-use format and to make recommendations for most effectively using limited resources when determining quitline service offering options.
2012 Summary- Quitline Service Offering Models Link  [ more ] [ hide ]		Administration	9/30/2024
This paper aims to present evaluation and research data used to guide decision-making on ways to invest limited funding for quitline services most effectively in an easy-to-use format and to make recommendations for most effectively using limited resources when determining quitline service offering options.
2014 - Quitline Services for Pregnant and Postpart Link  [ more ] [ hide ]		Administration	9/30/2024
This issue paper reviews current service offerings for the three largest quitline service providers and reports on their protocols and strategies to promote engagement and retention of pregnant callers, including using a dedicated coach, incentives for attending counseling sessions, using text messaging to reach clients, engaging partners or spouses, and sending correspondence or reminders about quitline support. A literature review is also included.
2014 Exec Summary - Quitlines in the U.S. Link  [ more ] [ hide ]		Administration	9/30/2024
This paper outlines the current status of state quitlines and describes how, as a result of an extremely dynamic political and funding landscape and the opportunity of the Affordable Care Act, quitlines should move forward to improve efficiency and become leverage points for broader cessation initiatives with new and existing partners. The paper illuminates best and promising practices for integrating quitlines into the broader healthcare landscape and informs decisions on strategic planning, determining specific goals and objectives of a state quitline and sustainability planning for the future.
2014 Paper - Quitlines in the U.S. Link  [ more ] [ hide ]		Administration	9/30/2024
This paper outlines the current status of state quitlines and describes how, as a result of an extremely dynamic political and funding landscape and the opportunity of the Affordable Care Act, quitlines should move forward to improve efficiency and become leverage points for broader cessation initiatives with new and existing partners. The paper illuminates best and promising practices for integrating quitlines into the broader healthcare landscape and informs decisions on strategic planning, determining specific goals and objectives of a state quitline and sustainability planning for the future.
2016 - Quitlines and Priority Populations  Link  [ more ] [ hide ]		Administration	9/30/2024
A newly released report’s purpose titled, Quitlines and Priority Populations: An Update on Our Progress to Reach and Serve Those Most Impacted by Tobacco’s Harm , is to encourage the quitline community’s commitment to providing quality outreach and treatment to tobacco users from priority populations. Quitlines are not reaching priority populations at adequate levels and many gaps remain in the literature regarding the reasons priority populations are not seeking cessation assistance from quitlines. In addition, quit rates for specific populations remains critically under-investigated. To continue to make practice-related progress toward national quitline reach and quit rate goals, quitlines should focus effort on commitment to cultural competence, administrative and evaluation support, and coordination and collaboration. Read the paper to learn about recommendations on continued actions your quitline can take.
2020 - National Smoke-Free Rule for PHAs  Link  [ more ] [ hide ]		Administration	9/30/2024
Quitlines from five of the states, California, Kentucky, Missouri, Pennsylvania and South Carolina, participated in the pilot. As part of this project, NAQC, in collaboration with the five participating quitlines developed several resources that demonstrate project outcomes, highlight lessons learned and outline opportunities for state quitlines to better engage CHCs and reach PHA residents.
2020-Learning Community Series Practice Brief Link  [ more ] [ hide ]		Administration	9/30/2024
This issue brief marks the first in a planned series of publications developed through NAQC’s Learning Community project, which focuses on evolving practices and emerging topics in the field of tobacco cessation quitlines.
2021 - Learning Community Report - Technology Link  [ more ] [ hide ]		Administration	9/30/2024
This report contains final recommendations for Quitlines on technology-mediated services for Text, Web and Apps that are effective for improving reach, engagement, and outcomes.
2023 MDS FAQ Link  [ more ] [ hide ]		Administration	9/30/2024
NAQC developed a set of Frequently Asked Questions to help partners better understand the current MDS and its significance, NAQC technical assistance available to help navigate and effectively use these data, and opportunities to engage with NAQC members to discuss data quality, modernization, and equity.
2024 - Youth Tobacco Cessation Brief  Link  [ more ] [ hide ]		Administration	9/30/2024
The aim of this brief is to bring current research-based information on youth tobacco use, state quitline practices for supporting youth in quitting, and issues of importance to the quitline community going forward regarding youth tobacco cessation. The learning community aimed to find recommendations for quitlines on youth cessation services, however the available literature and quitline practice did not meet NAQC’s criteria for best and promising practices. As a result, this brief serves to provide a literature review and summary of quitline practice while also highlighting areas where additional research is needed in order to make recommendations on best practices for quitlines in youth cessation services. The re-released version of the brief includes new resources and updated data.
2024 Infographic - Youth Tobacco Cessation Brief Link  [ more ] [ hide ]		Administration	9/30/2024
As an accompanying resource, we have developed an infographic that showcases national youth data that you can use when speaking to the need for quitline services and resources for youth.
2024 Summary - Advancing Equity Through Quitlines Link  [ more ] [ hide ]		Administration	9/30/2024
NAQC aims to increase the quality and support cultural appropriateness of quitlines in North America as a step towards health equity. NAQC interviewed key informants and facilitated dialogue among state commercial tobacco quitline funders, CDC-funded national networks, and service providers to identify quitline practices to increase reach and engagement for populations experiencing commercial tobacco-related disparities. The discussions focused on the implications of NAQC’s six prioritized best and promising practices. This summary outlines the key learnings, priority considerations, and actionable strategies.
All Quitline Facts: Overview of NAQC 2008 Survey Link  [ more ] [ hide ]		Administration	4/24/2012
cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), Facts, 2008 survey results
All Quitline Facts: Overview of NAQC 2009 Survey Link  [ more ] [ hide ]		Administration	4/24/2012
cost, budget and investment, NAQC annual survey, priority populations and cultural appropriateness, quitline basics, quitline-related research , quitline services, 2009 Survey
Asian Language QLs, A Multi-State or Nat. Approach Link  [ more ] [ hide ]		Administration	4/29/2012
priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline operations, quitline-related research materials, reach of quitlines
Assessing Quitline Reach in the U.S. Link  [ more ] [ hide ]		Administration	4/29/2012
reach of quitlines, quitline-related research materials, priority populations and cultural appropriateness, NAQC annual survey
CAD Qls: Hours of Counseling Serv. by Language Link  [ more ] [ hide ]		Administration	4/29/2012
NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services
Canadian QL: Promotions to Special Populations Link  [ more ] [ hide ]		Administration	4/29/2012
NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand
Canadian QL: Promotions to Special Populations Link  [ more ] [ hide ]		Administration	4/29/2012
NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand
Canadian Qls: Language of Counseling Materials Link  [ more ] [ hide ]		Administration	4/29/2012
NAQC annual survey, priority populations and cultural appropriateness, quitline services
Canadian Qls: Language of Counseling Services Link  [ more ] [ hide ]		Administration	4/29/2012
NAQC annual survey, priority populations and cultural appropriateness, quitline services
Canadian Quitline Profiles  Link  [ more ] [ hide ]		Administration	4/24/2012
cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, priority populations and cultural appropriateness, quitline basics, quitline operations, quitline services, reach of quitlines, profiles
Cultural Competency Training for Quitline Staff Link  [ more ] [ hide ]		Administration	4/29/2012
training, staff training, continuing education, ensuring service quality/quality improvement, evaluation, fax and electronic referral, priority populations and cultural appropriateness, quitline services
Designing and Imp. QLs Protocols for Pregnant Wom. Link  [ more ] [ hide ]		Administration	4/29/2012
pregnant, expecting, women, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services
Draft Research Agenda for Quitlines Link		Administration	11/10/2012
Effect of Medicaid Coverage of Tobacco-Dependence  Link  [ more ] [ hide ]		Administration	4/29/2012
Medicaid, tobacco treatment general, priority populations and cultural appropriateness
Ensuring Quality Quitline Services to Priority Pop Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, priority populations and cultural appropriateness
Fiscal Year 2008 NAQC Annual Survey (Web page) Link  [ more ] [ hide ]		Administration	4/24/2012
cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), 2008 survey, NAQC survey 2008