Take Back and Transfer (TNT) Instructions

We have received a number of requests from quitline service providers regarding use of the Take Back and Transfer protocol for routing calls that your quitline may receive from another state/province back to the appropriate quitline. Please note that the TNT protocol allows calls to be re-routed to the correct service provider, including the Asian Smokers’ Quitline and providers in Canada.

Please find the updated protocol here.

Please share the protocol with new members of your quitline staff and let us know if any additional training materials would be helpful (naqc@naquitline.org).