Organizational members enjoy access to a higher level of data and benchmarking materials than individual members. An organizational membership has additional benefits, such as voting rights in some cases and technical assistance. It also allows a set number of employees to participate in NAQC (to allow additional employees to participate, please contact us). One of the employees will be the designated organizational contact who receives important membership communications such as annual invoices for renewal and ballots to vote on behalf of the organization for the election of NAQC’s Board of Directors. All individual members will receive NAQC communications.

NAQC began receiving dues from members in 2007. At that time, members received the right to elect NAQC Board members, thereby making the organization directly accountable to the membership. For the past eighteen years, NAQC has functioned as a true membership organization through financial and programmatic support from members as well as accountability to the membership. Since the first membership drive, NAQC has increased the dues just once, in 2015, across all categories of membership. Since the last increase, NAQC has:

• Released an updated minimal data set to ensure standardization across states for intake questions that capture changes to products, demographics and environmental conditions such as COVID-19.
• Developed priority practices for adoption including recommending all states offer technology-mediated services as a component of their quitline program.
• Developed standards for implementing electronic referrals with healthcare systems.
• Developed recommendations that all state quitlines offer treatment for use of vaping products, including providing counseling and pharmacotherapy.
• Implemented new standards for evaluating quitline programs.
• Developed standards for educating quitline callers about lung cancer screening.
• Advocated for sustained quitline funding at the federal level.
• Hosted numerous webinars, learning communities, and working groups to help quitlines evolve and to sustain quitline services. 

Quitline funders and service providers must join under the category that fits their organization fit best. The other membership categories have been carefully considered by the Board to ensure a balance of stakeholders across multiple sectors as well as to ensure everyone who supports quitlines can benefit from NAQC membership. For help in selecting the right membership category, please contact us.

You can cancel your NAQC membership at any time by contacting us. We value your commitment and participation in NAQC and are open to any feedback to improve our services. Generally, NAQC memberships cannot be transferred. However, in the case of staff changes and role changes within your organization, it is possible to add or remove individuals. Please contact us for details.

Upon submitting your application you will receive an e-mail confirmation. If your application is approved, welcome materials and sign in information for your online membership profile will follow within 5-7 business days. We will contact you directly if your application is declined.

Yes. NAQC has a process for suspension and expulsion of members for just cause. Just cause is defined as: (a) conduct that contravenes the stated mission of NAQC; (b) evidence of misrepresentation of information on the application form; and (c) representation of personal views and opinions to the media or to the public as the official position or policies of NAQC in the absence of explicit authorization from NAQC’s Chief Executive Officer. Suspension or exclusion requires a 2/3 vote of the NAQC Board of Directors. A 20-day notice will be provided to the member before a vote is taken, and the member will be allowed to attend the meeting to refute the changes, if desired.

To refer a colleague, sign in to your online member profile and click Refer a Friend. Thank you for thinking about NAQC and growing our quitline community!

Key member responsibilities include: participation in surveys; sharing information and knowledge on best practices for quitlines; participating, as time allows, in workgroups, committees, and other meetings; declaring existing conflicts and interests when participating in workgroups, other meetings, and/or presentations; and nominating leaders to serve on the Advisory Council and Board of Directors.

In order to ensure access to your membership account and receipt all of membership communications, please keep your contact details updated at all times. To do so, please log into your membership account or contact membership@naquitline.org.

Your quitline details are also very important. Please keep your quitline map profile information current by following the simple instructions below.

To receive the most value for your membership, please share resources, ask questions, and dialogue with other members through NAQC’s Listserv, conference calls, webinars, annual conference, various workgroups, and committees. Participating in these activities will add value to your membership and help us continue to build a robust community of practice.

Please refer to this page for more information about your member profile features. Please also visit the website features page for general website information.

To qualify for NAQC membership, organizations and individuals are prohibited from engaging in a business relationship with the tobacco industry with exception of the provision of health services, including quitline services, to employees of the tobacco industry.

Yes, as a member you are encouraged to participate. Please note that, to avoid conflict of interest, members of the NAQC Board of Directors and Advisory Council serve in their individual capacity and do not represent their employer organizations. All quitline funder, service provider, and partner organizational members, excluding advocate members, can vote for the NAQC Board of Directors.

No. A separate login information is provided to a designated profile manager for each state and province (one per each state and province). You can find additional information on the Quitline Map TA page or contact profiles@naquitline.org.