The use of emerging technologies is essential for quitlines to stay current and to improve service to a range of clients, increase reach, program retention and appeal and to address budget concerns. Resources in this section address the use of web and phone-based technologies such as texting, chatting, video, interactive voice response (IVR), Click-to-Call and other technologies as they become available. Click here to return to the main Library page.
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Increasing Reach of Tobacco Cessation Quitlines Link
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Administration
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4/24/2012
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cessation-related policy, emerging technologies, ensuring service quality/quality improvement, health systems change/integrating quitlines into health systems, priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline-related research , quitline services, reach of quitlines, reach
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NAQC Issue Papers Link
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Administration
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4/24/2012
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best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, priority populations and cultural appropriateness, quitline-related research , quitline services, reach of quitlines, Issue papers
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Quality Improvement Initiative: TA Link
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Administration
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4/24/2012
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best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, quit rates, quitline operations, reach of quitlines
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Quitline Basics: Telephone-Based Cessation Serv. Link
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Administration
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4/24/2012
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cost, budget and investment, NAQC annual survey, priority populations and cultural appropriateness, quitline basics, quitline-related research , quitline services, 2009 Survey
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Quitline Basics: Telephone-Based Cessation Serv. 2 Link
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Administration
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4/24/2012
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quitline services, map, services, state quitlines, provincial quitlines
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Web-based Services Link
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Administration
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4/24/2012
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emerging technologies, quitline services, web-assisted tobacco interventions (WATI), Online, Web, Internet
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Fundamentals of Call Center Staffing and Tech. Link
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Administration
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4/24/2012
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emerging technologies, ensuring service quality/quality improvement, quitline operations, staffing, technology
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Call Center Metrics Glossary of Terms Link
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Administration
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4/24/2012
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emerging technologies, ensuring service quality/quality improvement, quitline operations, metrics, performance, quality
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Quality Imp. Initiative: Service Offerings IP Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, ensuring service quality/quality improvement, evaluation, quit rates, quitline-related research materials, quitline services, reach of quitlines
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Are innovations in web and phone technology Link
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Administration
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4/29/2012
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innovation, technology, emerging technologies, web-assisted tobacco interventions (WATI), quitline operations, quitline-related research materials
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Web-Assisted Tobacco Interventions (WATI): Future Link
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Administration
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4/29/2012
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internet, web, web-based, online, emerging technologies, health systems change/integrating quitlines into health systems, web-assisted tobacco interventions (WATI), promoting quitlines/creating demand
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Webinar: New Technologies: Texting, Chatting Link
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Administration
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4/29/2012
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texting, chatting, video counseling, chat, emerging technologies, quitline services
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2009 Survey final results (highlights): PowerPoint Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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2009 Survey final results (full report): PP Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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Research Agenda Link
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Administration
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4/29/2012
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cessation-related policy, cost, budget and investment, emerging technologies, evaluation, fax and electronic referral, funding and sustainability, graphic health warnings, health systems change/integrating quitlines into health systems, minimal data set, priority populations and cultural appropriateness, promoting quitlines/creating demand, public-private partnerships, quit rates, quitline-related research materials, reach of quitlines, web-assisted tobacco interventions (WATI)
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Evidence for Quitline Pratices Link
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Administration
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4/29/2012
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best and promising practices, emerging technologies, evaluation, fax and electronic referral, promoting quitlines/creating demand, quit rates, quitline-related research materials, quitline services, reach of quitlines, research projects, web-assisted tobacco interventions (WATI)
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Evidence for Quitline Practices by Category Link
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Administration
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4/29/2012
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best and promising practices, emerging technologies, evaluation, fax and electronic referral, promoting quitlines/creating demand, quit rates, quitline-related research materials, quitline services, reach of quitlines, research projects, web-assisted tobacco interventions (WATI)
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Cochrane Review: Mobile Phone-based Interventions Link
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Administration
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4/29/2012
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tobacco treatment general, quitline services, quitline-related research materials, emerging technologies, best and promising practices
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Monthly Research Call Archive (NAQC Web page) Link
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Administration
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4/29/2012
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emerging technologies, evaluation, graphic health warnings, health systems change/integrating quitlines into health systems, minimal data set, priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline operations, quitline-related research materials, quitline services, reach of quitlines, tobacco treatment general, web-assisted tobacco interventions (WATI)
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Web-Assisted Tobacco Interventions: Recent Rsrch Link
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Administration
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4/29/2012
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emerging technologies, health systems change/integrating quitlines into health systems, quitline-related research materials, web-assisted tobacco interventions (WATI)
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Improving Adherence to Web-Based Cess. Programs Link
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Administration
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4/29/2012
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emerging technologies, quitline-related research materials, web-assisted tobacco interventions (WATI)
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Incorporating Social Media Technologies into Cess. Link
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Administration
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4/29/2012
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emerging technologies, quitline-related research materials, web-assisted tobacco interventions (WATI)
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2012/2013 Webinar Series Link
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Administration
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11/10/2012
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2012/2013 Webinar Series Archive Link
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Administration
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11/10/2012
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20th Anniversary Blog Link
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Administration
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11/10/2012
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Conference poster page Link
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Administration
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11/10/2012
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Service offerings issue paper Link
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Administration
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11/10/2012
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The Global Quitline Network (GQN) Link
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Administration
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11/11/2012
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Executive Summary: Quitline Service Offering Model Link
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Administration
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12/11/2012
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Recomm for Research: Quitline Service Offering Mod Link
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Administration
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12/11/2012
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Options Table: Quitline Service Offering Models Link
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Administration
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12/11/2012
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