This section includes resources, fact sheets and guides to help quitlines with operations ranging from call center metrics to technology, staffing, promotion and medication provision. Also included is information about quitline hours and information gathered from NAQC’s Annual Survey of Quitlines.
Click here to return to the main Library page.

Item Name		Posted By	Date Posted
A Case Study to Support Gaining Medicaid Match Link		Administration	11/13/2012
The Global Quitline Network (GQN) Link		Administration	11/11/2012
Service offerings issue paper Link		Administration	11/11/2012
Conference poster page  Link		Administration	11/10/2012
2012/2013 Webinar Series Archive Link		Administration	11/10/2012
2012/2013 Webinar Series  Link		Administration	11/10/2012
Guide on Quitlines and Research Link  [ more ] [ hide ]		Administration	11/10/2012
Data Use Agreement, Memorandum of Understanding
Call Center Technology 101 and Emerging Capab. Link  [ more ] [ hide ]		Administration	4/29/2012
technology, call center, 1-800-QUIT-NOW reports, quitline operations
Web-Assisted Tobacco Interventions: Recent Rsrch Link  [ more ] [ hide ]		Administration	4/29/2012
internet, web, web-based, online, web-assisted tobacco interventions (WATI), quitline operations, quitline-related research materials
Innovations in web and phone technology Link  [ more ] [ hide ]		Administration	4/29/2012
innovation, technology, emerging technologies, web-assisted tobacco interventions (WATI), quitline operations, quitline-related research materials
Call Center Metrics: Quality Link  [ more ] [ hide ]		Administration	4/29/2012
metrics, call center, ensuring service quality/quality improvement, quitline operations
Training and Supervision of QL Counseling Staff Link  [ more ] [ hide ]		Administration	4/29/2012
staff training, training, continuing education, best and promising practices, ensuring service quality/quality improvement, tobacco treatment general, quitline operations
The Minimal Data Set - Moving Toward Imp. Link  [ more ] [ hide ]		Administration	4/29/2012
implementing, implementation, evaluation, minimal data set, quitline operations
The Delivery of Pharmacotherapy in Conj. with QL  Link  [ more ] [ hide ]		Administration	4/29/2012
pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, quitline operations, quitline services
NRT in Combination with Quitline Counseling  Link  [ more ] [ hide ]		Administration	4/29/2012
pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, best and promising practices, quitline operations, quitline services
Improving the Quality of the Counseling Intervent. Link  [ more ] [ hide ]		Administration	9/1/2012
counseling, ensuring service quality/quality improvement, evaluation, quitline operations, quitline services
Designing and Imp. QLs Protocols for Pregnant Wom. Link  [ more ] [ hide ]		Administration	4/29/2012
pregnant, expecting, women, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services
Serving Callers with Psychiatric Conditions Link  [ more ] [ hide ]		Administration	4/29/2012
mental health, psychiatric conditions, chronic disease and tobacco, tobacco treatment general, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services
Smokefree Policy Changes: Promoting Quitlines Link  [ more ] [ hide ]		Administration	4/29/2012
smokefree, clean indoor air, smoke-free, smoke free, promotion, promoting, cessation-related policy, promoting quitlines/creating demand, quitline operations
Tobacco Tax Increases: Promoting Quitlines Link  [ more ] [ hide ]		Administration	4/29/2012
promotion, promoting, tax, taxes, excise, tax increases, cessation-related policy, promoting quitlines/creating demand, quitline operations
Promoting Quitlines during Tobacco Tax Increases  Link  [ more ] [ hide ]		Administration	4/29/2012
promotion, promoting, tax, taxes, excise, tax increases, cessation-related policy, promoting quitlines/creating demand, quitline operations
Promoting Quitline Services - Shifting Budgets Link  [ more ] [ hide ]		Administration	4/29/2012
fax and electronic referral, promoting quitlines/creating demand, quitline operations
Ensuring Adequate Quitline Capacity: Nat. Tob. Ed Link  [ more ] [ hide ]		Administration	4/29/2012
National campaign, US campaign, Tobacco Education Campaign, graphic health warnings, U.S. federal issues releated to cessation, promoting quitlines/creating demand, quitline operations
Graphic Labels: A Conversation with AU and NZ Link  [ more ] [ hide ]		Administration	4/29/2012
warning labels, Australia, New zealand, Canadian federal issues related to cessation, evaluation, graphic health warnings, international quitlines, U.S. federal issues releated to cessation, promoting quitlines/creating demand, quitline operations
Working with the Medical Community - Fax Ref. Link  [ more ] [ hide ]		Administration	4/29/2012
healthcare, hospitals, providers, medical, fax and electronic referral, health systems change/integrating quitlines into health systems, promoting quitlines/creating demand, quitline operations
QL referral systems - electronic health records Link  [ more ] [ hide ]		Administration	4/29/2012
EHR, EMR, electronic health records, fax and electronic referral, health systems change/integrating quitlines into health systems, promoting quitlines/creating demand, quitline operations
Preparing for Graphic Health Warning Labels Link  [ more ] [ hide ]		Administration	4/29/2012
warning labels, Canadian federal issues related to cessation, evaluation, funding and sustainability, graphic health warnings, U.S. federal issues releated to cessation, promoting quitlines/creating demand, quitline operations, quitline services
Reaching Priority Populations with Quitline Serv. Link  [ more ] [ hide ]		Administration	4/29/2012
priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline operations, quitline services
A Triage Approach to Quitline Callers Link  [ more ] [ hide ]		Administration	4/29/2012
triage, best and promising practices, public-private partnerships, quitline operations
Making the Most of QL Resources – Public-Private  Link  [ more ] [ hide ]		Administration	9/1/2012
funding and sustainability, public-private partnerships, quitline operations
Integrating Components of a Comp. Tob. Ces. Prog. Link  [ more ] [ hide ]		Administration	4/29/2012
comprehensive tobacco control, tobacco control, funding and sustainability, health systems change/integrating quitlines into health systems, Medicaid, tobacco treatment general, promoting quitlines/creating demand, public-private partnerships, quitline operations
Free NRT: Impact on Reach, Operations and Quits  Link  [ more ] [ hide ]		Administration	9/1/2012
pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, ensuring service quality/quality improvement, promoting quitlines/creating demand, quit rates, quitline operations, reach of quitlines
CAD QLs: Hours and Days Service Available 2010 Link  [ more ] [ hide ]		Administration	9/1/2012
NAQC annual survey, quitline operations
U.S. QLs: Hours and Days Service Available 2010 Link  [ more ] [ hide ]		Administration	9/1/2012
NAQC annual survey, quitline operations
CAD Qls: Hours of Counseling Serv. by Language 10 Link  [ more ] [ hide ]		Administration	9/1/2012
NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services