NAQC’s Quality Improvement Initiative has generated a wealth of resources to help quitlines with efforts to ensure the delivery of high quality cessation services. These resources include information about call center metrics (performance measurement), staff training, use of technologies, implementation of the minimal data set, evaluation, reach of quitlines, quit rates and issues related to credentialing and accreditation. Additional resources address how to best servepriority populations, development of a national data warehouse and the cost-effectiveness of quitlines.
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Item Name		Posted By	Date Posted
2019 - Overview of QL Services for Those Who Vape Link  [ more ] [ hide ]		Administration	9/30/2024
This fact sheet is a summary of information requested from the 12 service providers that operate the state and territorial quitlines in the U.S. Information was received from 11 service providers that cover 52 of the 53 state and territorial quitlines. Quitline service providers that responded to the information request are: the American Lung Association (ALA), ASHLine at U AZ (U AZ), Avera McKenna (Avera), Be Well Arkansas (Be Well), California Smokers Helpline at UCSD (UCSD), First Choice Services (FC), Information & Quality Healthcare (IQH), MaineHealth (Maine), National Jewish Health (NJH), Optum, and Roswell Park Comprehensive Cancer Center (RP).
Options Table: Quitline Service Offering Models Link		Administration	12/11/2012
Recomm for Research: Quitline Service Offering Mod Link		Administration	12/11/2012
Executive Summary: Quitline Service Offering Model Link		Administration	12/11/2012
The Global Quitline Network (GQN) Link		Administration	11/11/2012
Conference agenda Link		Administration	11/11/2012
Service offerings issue paper Link		Administration	11/10/2012
Conference poster page  Link		Administration	11/10/2012
2012/2013 Webinar Series Archive Link		Administration	11/10/2012
2012/2013 Webinar Series  Link		Administration	11/10/2012
NAQC Issue Papers  Link  [ more ] [ hide ]		Administration	4/24/2012
best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, priority populations and cultural appropriateness, quitline-related research , quitline services, reach of quitlines, Issue papers
Call Center Metrics: Quality Link  [ more ] [ hide ]		Administration	4/29/2012
metrics, call center, ensuring service quality/quality improvement, quitline operations
Minimal Data Set (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, NAQC annual survey, quit rates, quitline-related research materials, reach of quitlines
European Network of Quitlines: Guide to Best Pract Link  [ more ] [ hide ]		Administration	4/29/2012
reach of quitlines, quitline-related research materials, quitline operations, promoting quitlines/creating demand, international quitlines, graphic health warnings, evaluation, ensuring service quality/quality improvement, best and promising practices
Guide: Strategies for Effective Development, Imp. Link  [ more ] [ hide ]		Administration	4/29/2012
tobacco treatment general, quitline services, quitline operations, quitline basics, public-private partnerships, promoting quitlines/creating demand, health systems change/integrating quitlines into health systems, evaluation, ensuring service quality/quality improvement, cost, budget and investment
Articles and Reports (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/29/2012
best and promising practices, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, minimal data set, national quitline data warehouse, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, tobacco treatment general
Quality Measures Most Important to Quitlines Link  [ more ] [ hide ]		Administration	4/29/2012
metrics, ensuring service quality/quality improvement
Improving the Quality of the Counseling Intervent. Link  [ more ] [ hide ]		Administration	4/29/2012
counseling, ensuring service quality/quality improvement, evaluation, quitline operations, quitline services
Measuring Quit Rates: Feedback on Draft IP Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, quit rates
Measuring Reach of Quitline Programs: Feedback IP Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, reach of quitlines
Maintaining Quality Across Quitlines In North Am. Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, quit rates, reach of quitlines
Free NRT: Impact on Reach, Operations and Quits  Link  [ more ] [ hide ]		Administration	4/29/2012
pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, ensuring service quality/quality improvement, promoting quitlines/creating demand, quit rates, quitline operations, reach of quitlines
Updates to the Minimal Data Set (MDS)  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, minimal data set
Ensuring Quality Quitline Services to Priority Pop Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, priority populations and cultural appropriateness
Quitline Services to Youth: Who, What and How?  Link  [ more ] [ hide ]		Administration	4/29/2012
youth, teens, children, ensuring service quality/quality improvement, priority populations and cultural appropriateness, quitline services
Taking a Closer Look at Mental Health Issues Link  [ more ] [ hide ]		Administration	4/29/2012
mental health, chronic disease and tobacco, ensuring service quality/quality improvement, health systems change/integrating quitlines into health systems, priority populations and cultural appropriateness, quitline-related research materials, quitline services
Cultural Competency Training for Quitline Staff Link  [ more ] [ hide ]		Administration	4/29/2012
training, staff training, continuing education, ensuring service quality/quality improvement, evaluation, fax and electronic referral, priority populations and cultural appropriateness, quitline services
The Growing Link Between Quitlines and Chronic Dis Link  [ more ] [ hide ]		Administration	4/29/2012
mental health, substance abuse, cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, health systems, tobacco, priority populations and cultural appropriateness treatment general change/integrating quitlines into health systems, promoting quitlines/creating demand
Measuring and Reporting Quit Rates: Success Stor. Link  [ more ] [ hide ]		Administration	4/29/2012
chronic disease and tobacco, ensuring service quality/quality improvement, evaluation, priority populations and cultural appropriateness, quit rates, quitline-related research materials
Training and Supervision of QL Counseling Staff Link  [ more ] [ hide ]		Administration	4/29/2012
staff training, training, continuing education, best and promising practices, ensuring service quality/quality improvement, tobacco treatment general, quitline operations
Fourth Quality Improvement Topic: Hearing Feedback Link  [ more ] [ hide ]		Administration	4/29/2012
best and promising practices, ensuring service quality/quality improvement, tobacco treatment general, quitline-related research materials, quitline services
Knowledge Integration in Quitline Networks-KIQNIC Link  [ more ] [ hide ]		Administration	4/29/2012
KIQNIC, social network, network, best and promising practices, ensuring service quality/quality improvement, research projects, quitline-related research materials
Quality Imp. Initiative: Service Offerings IP Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, emerging technologies, ensuring service quality/quality improvement, evaluation, quit rates, quitline-related research materials, quitline services, reach of quitlines
Assessing the Cost-Effectiveness of Quitline Progs Link  [ more ] [ hide ]		Administration	4/26/2012
cost-effectiveness, cost-effective, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, quitline-related research materials
Assessing the Cost-Effectiveness of Quitline Progs Link  [ more ] [ hide ]		Administration	4/26/2012
cost effectiveness, cost effective, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, quitline-related research materials