The issues addressed in this section include available information on best and promising practices related to quitline services and operations, tobacco treatment in general, call center metrics (performance measurement), strategies for improving reach and use of the Minimal Data Set. The Ensuring Quality Improvement and Research Projects sections also address many issues related to best and promising practices. Click here to return to the main Library page.
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Case Study: Iowa - Maximizing Reach Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, best and promising practices, case study, case, case studies, Iowa, reach
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Case Study: New York - Maximizing Reach Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, best and promising practices, case study, case, case studies, New York, reach
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Case Study: Oklahoma - Maximizing Reach Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, best and promising practices, case study, case, case studies, Oklahoma, reach
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Case Study: South Dakota - Maximizing Reach Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, best and promising practices, case study, case, case studies, South Dakota, reach
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Quitline Basics: Telephone-Based Cessation Serv. Link
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Administration
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4/24/2012
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cost, budget and investment, NAQC annual survey, priority populations and cultural appropriateness, quitline basics, quitline-related research , quitline services, 2009 Survey
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Quitline Basics: Telephone-Based Cessation Serv. 2 Link
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Administration
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4/24/2012
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quitline services, map, services, state quitlines, provincial quitlines
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NAQC Issue Papers Link
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Administration
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4/24/2012
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best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, priority populations and cultural appropriateness, quitline-related research , quitline services, reach of quitlines, Issue papers
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Call Center Metrics: Best Practices in Performance Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, quitline operations, metrics, performance, quality
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A Framework for Improving Tobacco Quitline Quality Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, funding and sustainability, quitline basics, quitline operations, quitline services, framework, quality
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Integration of Tobacco Cessation Medications Link
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Administration
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4/24/2012
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best and promising practices, cost, budget and investment, ensuring service quality/quality improvement, quitline operations, quitline-related research , quitline services, tobacco treatment general, NRT, medications, patch, gum, Bubropion, Zyban, Wellbutrin
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Measuring Reach of Quitline Programs Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, promoting quitlines/creating demand, quitline operations, quitline-related research , reach of quitlines, reach
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Quality Improvement Initiative: TA Link
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Administration
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4/24/2012
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best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, quit rates, quitline operations, reach of quitlines
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Working with Medicaid: What Quitlines Have Learned Link
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Administration
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4/29/2012
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best and promising practices, funding and sustainability, Medicaid, U.S. federal issues releated to cessation, priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline services
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To Tailor or Not to Tailor: Priority Populations Link
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Administration
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4/29/2012
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tailoring, specialized counseling, best and promising practices, priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline-related research materials, quitline services
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Other Tobacco-Related Resources (NAQC Web page) Link
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Administration
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4/29/2012
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resources, best and promising practices, international quitlines, tobacco treatment general
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Knowledge Integration in Quitline Networks-KIQNIC Link
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Administration
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4/29/2012
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KIQNIC, social network, network, best and promising practices, ensuring service quality/quality improvement, research projects, quitline-related research materials
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Calculating Quit Rates Link
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Administration
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4/29/2012
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best and promising practices, quit rates
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A Triage Approach to Quitline Callers Link
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Administration
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4/29/2012
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triage, best and promising practices, public-private partnerships, quitline operations
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Fourth Quality Improvement Topic: Feedback Link
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Administration
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4/29/2012
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best and promising practices, ensuring service quality/quality improvement, tobacco treatment general, quitline-related research materials, quitline services
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NRT in Combination with Quitline Counseling Link
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Administration
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4/29/2012
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pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, best and promising practices, quitline operations, quitline services
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Treating Tobacco Use and Dependence: 2008 Update Link
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Administration
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4/29/2012
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guideline, Clinical practice guideline, Fiore, best and promising practices, tobacco treatment general, quitline-related research materials
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Training and Supervision of QL Counseling Staff Link
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Administration
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4/29/2012
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staff training, training, continuing education, best and promising practices, ensuring service quality/quality improvement, tobacco treatment general, quitline operations
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2005 Annual Survey of Quitlines: Result Review Link
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Administration
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4/29/2012
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best and promising practices, NAQC annual survey
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Quitline Operations: Guide to Promising Approaches Link
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Administration
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4/29/2012
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quitline services, quitline-related research materials, quitline operations, public-private partnerships, promoting quitlines/creating demand, priority populations and cultural appropriateness, minimal data set, health systems change/integrating quitlines into health systems, fax and electronic referral, best and promising practices
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Articles and Reports (NAQC Web page) Link
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Administration
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4/29/2012
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best and promising practices, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, minimal data set, national quitline data warehouse, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, tobacco treatment general
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Evidence for Quitline Pratices Link
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Administration
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4/29/2012
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best and promising practices, emerging technologies, evaluation, fax and electronic referral, promoting quitlines/creating demand, quit rates, quitline-related research materials, quitline services, reach of quitlines, research projects, web-assisted tobacco interventions (WATI)
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Evidence for Quitline Practices by Category Link
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Administration
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4/29/2012
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best and promising practices, emerging technologies, evaluation, fax and electronic referral, promoting quitlines/creating demand, quit rates, quitline-related research materials, quitline services, reach of quitlines, research projects, web-assisted tobacco interventions (WATI)
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Cochrane Review: Mobile Phone-based Interventions Link
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Administration
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4/29/2012
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tobacco treatment general, quitline services, quitline-related research materials, emerging technologies, best and promising practices
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2008 Clinical Practice Guideline: Treating Tob.Use Link
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Administration
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4/29/2012
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web-assisted tobacco interventions (WATI), tobacco treatment general, quitline-related research materials, best and promising practices
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Clinical Practice Guideline for Treating Tob. Use Link
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Administration
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4/29/2012
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web-assisted tobacco interventions (WATI), tobacco treatment general, quitline-related research materials, best and promising practices
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Clinical Practice Guideline FAQs Link
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Administration
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4/29/2012
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web-assisted tobacco interventions (WATI), tobacco treatment general, quitline-related research materials, best and promising practices
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Guideline: Treating Tobacco Use and Dependence Link
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Administration
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4/29/2012
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web-assisted tobacco interventions (WATI), tobacco treatment general, quitline-related research materials, best and promising practices
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Treating Tobacco Use and Dependence: 2008 Website Link
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Administration
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4/29/2012
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web-assisted tobacco interventions (WATI), tobacco treatment general, quitline-related research materials, best and promising practices
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Cochrane Review: Telephone Counseling for Smoking Link
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Administration
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4/29/2012
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tobacco treatment general, quitline services, quitline-related research materials, best and promising practices
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European Network of Quitlines: Guide to Best Pract Link
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Administration
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4/29/2012
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reach of quitlines, quitline-related research materials, quitline operations, promoting quitlines/creating demand, international quitlines, graphic health warnings, evaluation, ensuring service quality/quality improvement, best and promising practices
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