This section includes resources, fact sheets and guides to help quitlines with operations ranging from call center metrics to technology, staffing, promotion and medication provision. Also included is information about quitline hours and information gathered from NAQC’s Annual Survey of Quitlines. Click here to return to the main Library page.
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2008 Survey Final Results (U.S. and Canada) PDF Link
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Administration
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4/29/2012
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cost, budget and investment, evaluation, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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2009 Survey final results (full report): PP Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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2009 Survey final results (highlights): PowerPoint Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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2012/2013 Webinar Series Link
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Administration
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11/10/2012
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2012/2013 Webinar Series Archive Link
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Administration
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11/10/2012
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A Case Study to Support Gaining Medicaid Match Link
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Administration
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11/13/2012
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A Framework for Improving Tobacco Quitline Quality Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, funding and sustainability, quitline basics, quitline operations, quitline services, framework, quality
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A Triage Approach to Quitline Callers Link
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Administration
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4/29/2012
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triage, best and promising practices, public-private partnerships, quitline operations
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All Quitline Facts: Overview of NAQC 2008 Survey Link
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Administration
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4/24/2012
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cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), Facts, 2008 survey results
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Articles and Reports (NAQC Web page) Link
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Administration
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4/29/2012
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best and promising practices, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, minimal data set, national quitline data warehouse, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, tobacco treatment general
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Asian Language Quitlines, A Multi-State/Nat. Appr. Link
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Administration
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4/29/2012
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priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline operations, quitline-related research materials, reach of quitlines
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CAD QLs: Hours and Days Service Available 2010 Link
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Administration
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9/1/2012
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NAQC annual survey, quitline operations
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CAD Qls: Hours of Counseling Serv. by Language 10 Link
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Administration
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9/1/2012
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NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services
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Call Center Metrics Glossary of Terms Link
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Administration
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4/24/2012
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emerging technologies, ensuring service quality/quality improvement, quitline operations, metrics, performance, quality
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Call Center Metrics: Best Practices in Performance Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, quitline operations, metrics, performance, quality
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Call Center Metrics: Quality Link
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Administration
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4/29/2012
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metrics, call center, ensuring service quality/quality improvement, quitline operations
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Call Center Technology 101 and Emerging Capab. Link
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Administration
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4/29/2012
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technology, call center, 1-800-QUIT-NOW reports, quitline operations
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Canadian Quitline Profiles Link
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Administration
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4/24/2012
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cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, priority populations and cultural appropriateness, quitline basics, quitline operations, quitline services, reach of quitlines, profiles
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Conference Call - Stimulus Funding for U.S. QLs Link
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Administration
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4/26/2012
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stimulus, funding and sustainability, U.S. federal issues releated to cessation, quitline operations
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Conference poster page Link
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Administration
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11/10/2012
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Designing and Imp. QLs Protocols for Pregnant Wom. Link
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Administration
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4/29/2012
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pregnant, expecting, women, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services
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Ensuring Adequate Quitline Capacity: Nat. Tob. Ed Link
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Administration
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4/29/2012
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National campaign, US campaign, Tobacco Education Campaign, graphic health warnings, U.S. federal issues releated to cessation, promoting quitlines/creating demand, quitline operations
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European Network of Quitlines: Guide to Best Pract Link
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Administration
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4/29/2012
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reach of quitlines, quitline-related research materials, quitline operations, promoting quitlines/creating demand, international quitlines, graphic health warnings, evaluation, ensuring service quality/quality improvement, best and promising practices
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Fiscal Year 2008 NAQC Annual Survey (Web page) Link
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Administration
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4/24/2012
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cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), 2008 survey, NAQC survey 2008
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Fiscal Year 2009 NAQC Annual Survey Landing Page Link
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Administration
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4/24/2012
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cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), 2009 survey, NAQC survey 2009
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Fiscal Year 2010 NAQC Annual Survey Landing Page Link
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Administration
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4/24/2012
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cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), 2010 survey, NAQC survey 2010
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Free NRT: Impact on Reach, Operations and Quits Link
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Administration
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9/1/2012
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pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, ensuring service quality/quality improvement, promoting quitlines/creating demand, quit rates, quitline operations, reach of quitlines
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Fundamentals of Call Center Staffing and Tech. Link
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Administration
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4/24/2012
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emerging technologies, ensuring service quality/quality improvement, quitline operations, staffing, technology
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Graphic Labels: A Conversation with AU and NZ Link
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Administration
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4/29/2012
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warning labels, Australia, New zealand, Canadian federal issues related to cessation, evaluation, graphic health warnings, international quitlines, U.S. federal issues releated to cessation, promoting quitlines/creating demand, quitline operations
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Guide on Quitlines and Research Link
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Administration
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11/10/2012
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Data Use Agreement, Memorandum of Understanding
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Guide on Quitlines and Research Link
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Administration
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4/29/2012
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minimal data set, NAQC annual survey, quit rates, quitline basics, quitline operations, quitline-related research materials, reach of quitlines, research projects
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Guide: Strategies for Effective Development, Imp. Link
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Administration
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4/29/2012
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tobacco treatment general, quitline services, quitline operations, quitline basics, public-private partnerships, promoting quitlines/creating demand, health systems change/integrating quitlines into health systems, evaluation, ensuring service quality/quality improvement, cost, budget and investment
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Improving the Quality of the Counseling Intervent. Link
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Administration
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9/1/2012
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counseling, ensuring service quality/quality improvement, evaluation, quitline operations, quitline services
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Innovations in web and phone technology Link
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Administration
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4/29/2012
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innovation, technology, emerging technologies, web-assisted tobacco interventions (WATI), quitline operations, quitline-related research materials
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Integrating Components of a Comp. Tob. Ces. Prog. Link
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Administration
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4/29/2012
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comprehensive tobacco control, tobacco control, funding and sustainability, health systems change/integrating quitlines into health systems, Medicaid, tobacco treatment general, promoting quitlines/creating demand, public-private partnerships, quitline operations
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