NAQC’s Quality Improvement Initiative has generated a wealth of resources to help quitlines with efforts to ensure the delivery of high quality cessation services. These resources include information about call center metrics (performance measurement), staff training, use of technologies, implementation of the minimal data set, evaluation, reach of quitlines, quit rates and issues related to credentialing and accreditation. Additional resources address how to best serve priority populations, development of a n ational data warehouse and the cost-effectiveness of quitlines. Click here to return to the main Library page.
|
2012/2013 Webinar Series Link
|
Administration
|
11/10/2012
|
|
2012/2013 Webinar Series Archive Link
|
Administration
|
11/10/2012
|
|
2019 - Overview of QL Services for Those Who Vape Link
[ more ]
[ hide ]
|
Administration
|
9/30/2024
|
|
This fact sheet is a summary of information requested from the 12 service providers that operate the state and territorial quitlines in the U.S. Information was received from 11 service providers that cover 52 of the 53 state and territorial quitlines. Quitline service providers that responded to the information request are: the American Lung Association (ALA), ASHLine at U AZ (U AZ), Avera McKenna (Avera), Be Well Arkansas (Be Well), California Smokers Helpline at UCSD (UCSD), First Choice Services (FC), Information & Quality Healthcare (IQH), MaineHealth (Maine), National Jewish Health (NJH), Optum, and Roswell Park Comprehensive Cancer Center (RP).
|
|
A Framework for Improving Tobacco Quitline Quality Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
best and promising practices, ensuring service quality/quality improvement, Evaluation, funding and sustainability, quitline basics, quitline operations, quitline services, framework, quality
|
|
Articles and Reports (NAQC Web page) Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
best and promising practices, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, minimal data set, national quitline data warehouse, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, tobacco treatment general
|
|
Assessing the Cost-Effectiveness of Quitline Progs Link
[ more ]
[ hide ]
|
Administration
|
4/26/2012
|
cost-effectiveness, cost-effective, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, quitline-related research materials
|
|
Assessing the Cost-Effectiveness of Quitline Progs Link
[ more ]
[ hide ]
|
Administration
|
4/26/2012
|
cost effectiveness, cost effective, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, quitline-related research materials
|
|
Call Center Metrics Glossary of Terms Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
emerging technologies, ensuring service quality/quality improvement, quitline operations, metrics, performance, quality
|
|
Call Center Metrics: Best Practices in Performance Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
best and promising practices, ensuring service quality/quality improvement, Evaluation, quitline operations, metrics, performance, quality
|
|
Call Center Metrics: Quality Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
metrics, call center, ensuring service quality/quality improvement, quitline operations
|
|
Canadian Quitline Profiles Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, priority populations and cultural appropriateness, quitline basics, quitline operations, quitline services, reach of quitlines, profiles
|
|
Conference agenda Link
|
Administration
|
11/11/2012
|
|
Conference poster page Link
|
Administration
|
11/10/2012
|
|
Cultural Competency Training for Quitline Staff Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
training, staff training, continuing education, ensuring service quality/quality improvement, evaluation, fax and electronic referral, priority populations and cultural appropriateness, quitline services
|
|
Ensuring Quality Quitline Services to Priority Pop Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
ensuring service quality/quality improvement, priority populations and cultural appropriateness
|
|
European Network of Quitlines: Guide to Best Pract Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
reach of quitlines, quitline-related research materials, quitline operations, promoting quitlines/creating demand, international quitlines, graphic health warnings, evaluation, ensuring service quality/quality improvement, best and promising practices
|
|
Executive Summary: Quitline Service Offering Model Link
|
Administration
|
12/11/2012
|
|
Fourth Quality Improvement Topic: Hearing Feedback Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
best and promising practices, ensuring service quality/quality improvement, tobacco treatment general, quitline-related research materials, quitline services
|
|
Free NRT: Impact on Reach, Operations and Quits Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, ensuring service quality/quality improvement, promoting quitlines/creating demand, quit rates, quitline operations, reach of quitlines
|
|
Fundamentals of Call Center Staffing and Tech. Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
emerging technologies, ensuring service quality/quality improvement, quitline operations, staffing, technology
|
|
Guide: Strategies for Effective Development, Imp. Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
tobacco treatment general, quitline services, quitline operations, quitline basics, public-private partnerships, promoting quitlines/creating demand, health systems change/integrating quitlines into health systems, evaluation, ensuring service quality/quality improvement, cost, budget and investment
|
|
Improving the Quality of the Counseling Intervent. Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
counseling, ensuring service quality/quality improvement, evaluation, quitline operations, quitline services
|
|
Increasing Reach of Tobacco Cessation Quitlines Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
cessation-related policy, emerging technologies, ensuring service quality/quality improvement, health systems change/integrating quitlines into health systems, priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline-related research , quitline services, reach of quitlines, reach
|
|
Integration of Tobacco Cessation Medications Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
best and promising practices, cost, budget and investment, ensuring service quality/quality improvement, quitline operations, quitline-related research , quitline services, tobacco treatment general, NRT, medications, patch, gum, Bubropion, Zyban, Wellbutrin
|
|
Knowledge Integration in Quitline Networks-KIQNIC Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
KIQNIC, social network, network, best and promising practices, ensuring service quality/quality improvement, research projects, quitline-related research materials
|
|
Maintaining Quality Across Quitlines In North Am. Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
ensuring service quality/quality improvement, quit rates, reach of quitlines
|
|
Measuring and Reporting Quit Rates: Success Stor. Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
chronic disease and tobacco, ensuring service quality/quality improvement, evaluation, priority populations and cultural appropriateness, quit rates, quitline-related research materials
|
|
Measuring Quit Rates (2009) Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
|
|
Measuring Quit Rates: Feedback on Draft IP Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
ensuring service quality/quality improvement, quit rates
|
|
Measuring Reach of Quitline Programs Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
best and promising practices, ensuring service quality/quality improvement, Evaluation, promoting quitlines/creating demand, quitline operations, quitline-related research , reach of quitlines, reach
|
|
Measuring Reach of Quitline Programs: Feedback IP Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
ensuring service quality/quality improvement, reach of quitlines
|
|
Minimal Data Set (NAQC Web page) Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
ensuring service quality/quality improvement, evaluation, minimal data set, NAQC annual survey, quit rates, quitline-related research materials, reach of quitlines
|
|
NAQC Issue Papers Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, priority populations and cultural appropriateness, quitline-related research , quitline services, reach of quitlines, Issue papers
|
|
Options Table: Quitline Service Offering Models Link
|
Administration
|
12/11/2012
|
|
Quality Imp. Initiative: Service Offerings IP Link
[ more ]
[ hide ]
|
Administration
|
4/29/2012
|
cost, budget and investment, emerging technologies, ensuring service quality/quality improvement, evaluation, quit rates, quitline-related research materials, quitline services, reach of quitlines
|
|
