This section provides information about using fax and electronic referral to increase reach and promote quitlines. Also included is information about using referrals to integrate quitlines within healthcare systems (see Health Systems Change).
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Item Name		Posted By	Date Posted
2009 Survey final results (full report): PP Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
2009 Survey final results (highlights): PowerPoint Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
2010 Survey final results (full report): PP Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriatenesspromoting quitlines/creating demandquit ratesquitline-related research materialsquitline servicesreach of quitlinesweb-assisted tobacco interventions (WATI)
2010 Survey final results (highlights): PowerPoint Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriatenesspromoting quitlines/creating demandquit ratesquitline-related research materialsquitline servicesreach of quitlinesweb-assisted tobacco interventions (WATI)
2012 Issue Paper- Quitline Service Offering Models Link  [ more ] [ hide ]		Administration	9/29/2024
This paper aims to present evaluation and research data used to guide decision-making on ways to invest limited funding for quitline services most effectively in an easy-to-use format and to make recommendations for most effectively using limited resources when determining quitline service offering options.
2012 Summary- Quitline Service Offering Models Link  [ more ] [ hide ]		Administration	9/29/2024
This paper aims to present evaluation and research data used to guide decision-making on ways to invest limited funding for quitline services most effectively in an easy-to-use format and to make recommendations for most effectively using limited resources when determining quitline service offering options.
2012/2013 Webinar Series  Link		Administration	11/10/2012
2012/2013 Webinar Series Archive Link		Administration	11/10/2012
2013 Issue Paper - Quitline Referral Systems Link  [ more ] [ hide ]		Administration	9/29/2024
This issue paper aims to explore the current landscape of quitline referral systems with healthcare and other providers and to examine in detail the critical operational and outcome-related components of these referral systems. While the primary focus of the paper is on the U.S. experience, the authors have incorporated critical aspects of the Canadian systems where appropriate. In addition to providing a review of the evidence, authors address the fundamental processes that underlie all referral systems, regardless of the referral method (e.g., phone, fax or electronic) and make recommendations for quality referral systems practices.
2013 Issue Paper - Quitline Referral Systems Link  [ more ] [ hide ]		Administration	9/29/2024
This issue paper aims to explore the current landscape of quitline referral systems with healthcare and other providers and to examine in detail the critical operational and outcome-related components of these referral systems. While the primary focus of the paper is on the U.S. experience, the authors have incorporated critical aspects of the Canadian systems where appropriate. In addition to providing a review of the evidence, authors address the fundamental processes that underlie all referral systems, regardless of the referral method (e.g., phone, fax or electronic) and make recommendations for quality referral systems practices.
2014 Exec Summary - Quitlines in the U.S. Link  [ more ] [ hide ]		Administration	9/29/2024
This paper outlines the current status of state quitlines and describes how, as a result of an extremely dynamic political and funding landscape and the opportunity of the Affordable Care Act, quitlines should move forward to improve efficiency and become leverage points for broader cessation initiatives with new and existing partners. The paper illuminates best and promising practices for integrating quitlines into the broader healthcare landscape and informs decisions on strategic planning, determining specific goals and objectives of a state quitline and sustainability planning for the future.
2014 Paper - Quitlines in the U.S. Link  [ more ] [ hide ]		Administration	9/29/2024
This paper outlines the current status of state quitlines and describes how, as a result of an extremely dynamic political and funding landscape and the opportunity of the Affordable Care Act, quitlines should move forward to improve efficiency and become leverage points for broader cessation initiatives with new and existing partners. The paper illuminates best and promising practices for integrating quitlines into the broader healthcare landscape and informs decisions on strategic planning, determining specific goals and objectives of a state quitline and sustainability planning for the future.
2015 - Guide for Implementing eReferral  Link  [ more ] [ hide ]		Administration	9/29/2024
This guide is a resource for quitlines and other cessation services that would like to establish referral systems with healthcare electronic health record (EHR) systems. It provides recommended standards for implementing eReferral in a straightforward and efficient way. For non-technical program staff, the guide’s introduction, purpose and summary of recommendations will provide useful background on eReferral (see first 5 pages). For technical staff at quitlines, other cessation services and healthcare institutions, the guide’s recommended set of standards provides a roadmap for creating bi-directional eReferrals.
2019 - Using Triage Systems Link  [ more ] [ hide ]		Administration	9/29/2024
Triaging callers to more comprehensive cessation services available through Medicaid or other insurers has increased the appeal of implementing triage programs. However, while the concept of triage is attractive to state quitlines due to its potential benefits of expanding access to cessation services, implementing a triage program is not an easy task and may not be feasible for all quitlines. NAQC sought to learn more about the types of triage programs that exist, the intended goals of those programs, how the programs operate, program outcomes and any lessons learned. A workgroup comprised of state quitlines, service providers and funders was established and charged with sharing their state’s experience with triage programs and lessons learned. This new report outlines the key findings of the workgroup’s discussions and presents next steps for NAQC and the quitline community to consider.
2023 - A Guide for Oral Health Professionals Link  [ more ] [ hide ]		Administration	9/29/2024
To help dental partners leverage quitlines, the American Dental Association (ADA) teamed up with the North American Quitline Consortium (NAQC) to develop Tobacco & Vaping Cessation - Implementing & Fostering Quitline Referrals: A Guide for Oral Health Professionals. The toolkit offers practical guidance for oral health providers interested in connecting patients to quitline services
20th Anniversary Blog  Link		Administration	11/10/2012
Canadian Quitline Profiles  Link  [ more ] [ hide ]		Administration	4/24/2012
cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, priority populations and cultural appropriateness, quitline basics, quitline operations, quitline services, reach of quitlines, profiles
Conference poster page  Link		Administration	11/10/2012
Cultural Competency Training for Quitline Staff Link  [ more ] [ hide ]		Administration	9/1/2012
training, staff training, continuing education, ensuring service quality/quality improvement, evaluation, fax and electronic referral, priority populations and cultural appropriateness, quitline services
Draft Research Agenda for Quitlines Link		Administration	11/10/2012
Evidence for Quitline Practices by Category  Link  [ more ] [ hide ]		Administration	4/29/2012
best and promising practices, emerging technologies, evaluation, fax and electronic referral, promoting quitlines/creating demand, quit rates, quitline-related research materials, quitline services, reach of quitlines, research projects, web-assisted tobacco interventions (WATI)
Evidence for Quitline Pratices  Link  [ more ] [ hide ]		Administration	4/29/2012
best and promising practices, emerging technologies, evaluation, fax and electronic referral, promoting quitlines/creating demand, quit rates, quitline-related research materials, quitline services, reach of quitlines, research projects, web-assisted tobacco interventions (WATI)
Increasing Reach: Innovative Approaches and Strat. Link  [ more ] [ hide ]		Administration	4/29/2012
fax and electronic referral, promoting quitlines/creating demand, quitline-related research materials, reach of quitlines
Medical: Healthcare and Fax Referral Programs Link  [ more ] [ hide ]		Administration	4/29/2012
healthcare, hospitals, providers, medical, fax and electronic referral, health systems change/integrating quitlines into health systems, promoting quitlines/creating demand, quitline operations
Promoting Quitline Services - Shifting Budgets Link  [ more ] [ hide ]		Administration	4/29/2012
fax and electronic referral, promoting quitlines/creating demand, quitline operations
QL referral systems - electronic health records Link  [ more ] [ hide ]		Administration	4/29/2012
EHR, EMR, electronic health records, fax and electronic referral, health systems change/integrating quitlines into health systems, promoting quitlines/creating demand, quitline operations
Quitline Operations: Guide to Promising Approaches Link  [ more ] [ hide ]		Administration	4/29/2012
quitline services, quitline-related research materials, quitline operations, public-private partnerships, promoting quitlines/creating demand, priority populations and cultural appropriateness, minimal data set, health systems change/integrating quitlines into health systems, fax and electronic referral, best and promising practices
Recording of the Webinar presenting the 2010 AS Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriatenesspromoting quitlines/creating demandquit ratesquitline-related research materialsquitline servicesreach of quitlinesweb-assisted tobacco interventions (WATI)
Research Agenda  Link  [ more ] [ hide ]		Administration	4/29/2012
cessation-related policy, cost, budget and investment, emerging technologies, evaluation, fax and electronic referral, funding and sustainability, graphic health warnings, health systems change/integrating quitlines into health systems, minimal data set, priority populations and cultural appropriateness, promoting quitlines/creating demand, public-private partnerships, quit rates, quitline-related research materials, reach of quitlines, web-assisted tobacco interventions (WATI)
The Growing Link Between Quitlines and Chronic Dis Link  [ more ] [ hide ]		Administration	4/29/2012
mental health, substance abuse, cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, health systems, tobacco, priority populations and cultural appropriateness treatment general change/integrating quitlines into health systems, promoting quitlines/creating demand
USA Quitline Profiles  Link  [ more ] [ hide ]		Administration	4/24/2012
cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, priority populations and cultural appropriateness, quitline basics, quitline operations, quitline services, reach of quitlines, profiles