This section includes resources, fact sheets and guides to help quitlines with operations ranging from call center metrics to technology, staffing, promotion and medication provision. Also included is information about quitline hours and information gathered from NAQC’s Annual Survey of Quitlines.
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Item Name		Posted By	Date Posted
Working with the Medical Community - Fax Ref. Link  [ more ] [ hide ]		Administration	4/29/2012
healthcare, hospitals, providers, medical, fax and electronic referral, health systems change/integrating quitlines into health systems, promoting quitlines/creating demand, quitline operations
Web-Assisted Tobacco Interventions: Recent Rsrch Link  [ more ] [ hide ]		Administration	4/29/2012
internet, web, web-based, online, web-assisted tobacco interventions (WATI), quitline operations, quitline-related research materials
USA Quitline Profiles  Link  [ more ] [ hide ]		Administration	4/24/2012
cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, priority populations and cultural appropriateness, quitline basics, quitline operations, quitline services, reach of quitlines, profiles
U.S. QLs: Hours of Counseling Serv. by Language 10 Link  [ more ] [ hide ]		Administration	9/1/2012
NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services
U.S. QLs: Hours and Days Service Available 2010 Link  [ more ] [ hide ]		Administration	9/1/2012
NAQC annual survey, quitline operations
Training and Supervision of QL Counseling Staff Link  [ more ] [ hide ]		Administration	4/29/2012
staff training, training, continuing education, best and promising practices, ensuring service quality/quality improvement, tobacco treatment general, quitline operations
Tobacco Tax Increases: Promoting Quitlines Link  [ more ] [ hide ]		Administration	4/29/2012
promotion, promoting, tax, taxes, excise, tax increases, cessation-related policy, promoting quitlines/creating demand, quitline operations
The Minimal Data Set - Moving Toward Imp. Link  [ more ] [ hide ]		Administration	4/29/2012
implementing, implementation, evaluation, minimal data set, quitline operations
The Global Quitline Network (GQN) Link		Administration	11/11/2012
The Delivery of Pharmacotherapy in Conj. with QL  Link  [ more ] [ hide ]		Administration	4/29/2012
pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, quitline operations, quitline services
Strategies and Recommendations for Promoting QL Link  [ more ] [ hide ]		Administration	4/19/2012
promoting quitlines/creating demand, quitline operations, evaluation, cost, budget and investment, promotions coordination, national promotions, 1-800-QUIT-NOW, promotion strategies
Smokefree Policy Changes: Promoting Quitlines Link  [ more ] [ hide ]		Administration	4/29/2012
smokefree, clean indoor air, smoke-free, smoke free, promotion, promoting, cessation-related policy, promoting quitlines/creating demand, quitline operations
Serving Callers with Psychiatric Conditions Link  [ more ] [ hide ]		Administration	4/29/2012
mental health, psychiatric conditions, chronic disease and tobacco, tobacco treatment general, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services
Service Providers  Link  [ more ] [ hide ]		Administration	4/24/2012
quitline operations, providers
Service offerings issue paper Link		Administration	11/11/2012
Reaching Priority Populations with Quitline Serv. Link  [ more ] [ hide ]		Administration	4/29/2012
priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline operations, quitline services
Quitlines of North America and Europe (2006)  Link  [ more ] [ hide ]		Administration	4/29/2012
quitline services, quitline operations, quitline basics, NAQC annual survey, international quitlines
Quitline Operations: Guide to Promising Approaches Link  [ more ] [ hide ]		Administration	4/29/2012
quitline services, quitline-related research materials, quitline operations, public-private partnerships, promoting quitlines/creating demand, priority populations and cultural appropriateness, minimal data set, health systems change/integrating quitlines into health systems, fax and electronic referral, best and promising practices
Quitline Operations: Back to Basics  Link  [ more ] [ hide ]		Administration	4/29/2012
quitline services, quitline-related research materials, quitline operations, quit rates, promoting quitlines/creating demand, priority populations and cultural appropriateness, NAQC annual survey, medicaid, evaluation
Quitline Map  Link  [ more ] [ hide ]		Administration	4/24/2012
funding and sustainability, membership services, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, web-assisted tobacco interventions (WATI), map, services, state quitlines, provincial quitlines
Quitline Hours of Operation  Link  [ more ] [ hide ]		Administration	4/24/2012
quitline operations, quitline services, Hours
Quitline Facts: FAQs from the 2006 Annual Survey  Link  [ more ] [ hide ]		Administration	4/24/2012
cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), 2006 survey results
Quitline Facts (NAQC Web Page)  Link  [ more ] [ hide ]		Administration	4/24/2012
cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), facts
Quitline Administration and Financing  Link  [ more ] [ hide ]		Administration	4/24/2012
cost, budget and investment, funding and sustainability, quitline operations
Quality Improvement Initiative: TA Link  [ more ] [ hide ]		Administration	4/24/2012
best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, quit rates, quitline operations, reach of quitlines
QL referral systems - electronic health records Link  [ more ] [ hide ]		Administration	4/29/2012
EHR, EMR, electronic health records, fax and electronic referral, health systems change/integrating quitlines into health systems, promoting quitlines/creating demand, quitline operations
Promotion Coordination (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/19/2012
promoting quitlines/creating demand, quitline operations
Promoting Telephone-Based Tobacco Cessation Serv. Link  [ more ] [ hide ]		Administration	4/19/2012
promoting quitlines/creating demand, quitline operations, promotions task force
Promoting Quitlines during Tobacco Tax Increases  Link  [ more ] [ hide ]		Administration	4/29/2012
promotion, promoting, tax, taxes, excise, tax increases, cessation-related policy, promoting quitlines/creating demand, quitline operations
Promoting Quitlines During Policy Change (Webpage) Link  [ more ] [ hide ]		Administration	4/26/2012
cessation-related policy, funding and sustainability, promoting quitlines/creating demand, quitline operations
Promoting Quitline Services - Shifting Budgets Link  [ more ] [ hide ]		Administration	4/29/2012
fax and electronic referral, promoting quitlines/creating demand, quitline operations
Preparing for Graphic Health Warning Labels Link  [ more ] [ hide ]		Administration	4/29/2012
warning labels, Canadian federal issues related to cessation, evaluation, funding and sustainability, graphic health warnings, U.S. federal issues releated to cessation, promoting quitlines/creating demand, quitline operations, quitline services
Partnering to Promote Quitlines: Assessment  Link  [ more ] [ hide ]		Administration	4/19/2012
promoting quitlines/creating demand, quitline operations, evaluation, cost, budget and investment, promotions coordination, national promotions, 1-800-QUIT-NOW, promotion strategies
Partnering to Promote Quitlines: A Plan to Coord. Link  [ more ] [ hide ]		Administration	4/19/2012
promoting quitlines/creating demand, quitline operations, evaluation, cost, budget and investment, promotions coordination, national promotions, 1-800-QUIT-NOW, promotion strategies
NRT in Combination with Quitline Counseling  Link  [ more ] [ hide ]		Administration	4/29/2012
pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, best and promising practices, quitline operations, quitline services