This section includes resources, fact sheets and guides to help quitlines with operations ranging from call center metrics to technology, staffing, promotion and medication provision. Also included is information about quitline hours and information gathered from NAQC’s Annual Survey of Quitlines.
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Item Name		Posted By	Date Posted
Guide on Quitlines and Research  Link  [ more ] [ hide ]		Administration	4/29/2012
minimal data set, NAQC annual survey, quit rates, quitline basics, quitline operations, quitline-related research materials, reach of quitlines, research projects
European Network of Quitlines: Guide to Best Pract Link  [ more ] [ hide ]		Administration	4/29/2012
reach of quitlines, quitline-related research materials, quitline operations, promoting quitlines/creating demand, international quitlines, graphic health warnings, evaluation, ensuring service quality/quality improvement, best and promising practices
Asian Language Quitlines, A Multi-State/Nat. Appr. Link  [ more ] [ hide ]		Administration	4/29/2012
priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline operations, quitline-related research materials, reach of quitlines
Guide: Strategies for Effective Development, Imp. Link  [ more ] [ hide ]		Administration	4/29/2012
tobacco treatment general, quitline services, quitline operations, quitline basics, public-private partnerships, promoting quitlines/creating demand, health systems change/integrating quitlines into health systems, evaluation, ensuring service quality/quality improvement, cost, budget and investment
Quitlines of North America and Europe (2006)  Link  [ more ] [ hide ]		Administration	4/29/2012
quitline services, quitline operations, quitline basics, NAQC annual survey, international quitlines
Integrating Components of a Comp. Tob. Ces. Prog. Link  [ more ] [ hide ]		Administration	4/29/2012
comprehensive tobacco control, tobacco control, funding and sustainability, health systems change/integrating quitlines into health systems, Medicaid, tobacco treatment general, promoting quitlines/creating demand, public-private partnerships, quitline operations
A Triage Approach to Quitline Callers Link  [ more ] [ hide ]		Administration	4/29/2012
triage, best and promising practices, public-private partnerships, quitline operations
Reaching Priority Populations with Quitline Serv. Link  [ more ] [ hide ]		Administration	4/29/2012
priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline operations, quitline services
Preparing for Graphic Health Warning Labels Link  [ more ] [ hide ]		Administration	4/29/2012
warning labels, Canadian federal issues related to cessation, evaluation, funding and sustainability, graphic health warnings, U.S. federal issues releated to cessation, promoting quitlines/creating demand, quitline operations, quitline services
QL referral systems - electronic health records Link  [ more ] [ hide ]		Administration	4/29/2012
EHR, EMR, electronic health records, fax and electronic referral, health systems change/integrating quitlines into health systems, promoting quitlines/creating demand, quitline operations
Working with the Medical Community - Fax Ref. Link  [ more ] [ hide ]		Administration	4/29/2012
healthcare, hospitals, providers, medical, fax and electronic referral, health systems change/integrating quitlines into health systems, promoting quitlines/creating demand, quitline operations
Graphic Labels: A Conversation with AU and NZ Link  [ more ] [ hide ]		Administration	4/29/2012
warning labels, Australia, New zealand, Canadian federal issues related to cessation, evaluation, graphic health warnings, international quitlines, U.S. federal issues releated to cessation, promoting quitlines/creating demand, quitline operations
Ensuring Adequate Quitline Capacity: Nat. Tob. Ed Link  [ more ] [ hide ]		Administration	4/29/2012
National campaign, US campaign, Tobacco Education Campaign, graphic health warnings, U.S. federal issues releated to cessation, promoting quitlines/creating demand, quitline operations
Promoting Quitline Services - Shifting Budgets Link  [ more ] [ hide ]		Administration	4/29/2012
fax and electronic referral, promoting quitlines/creating demand, quitline operations
Promoting Quitlines during Tobacco Tax Increases  Link  [ more ] [ hide ]		Administration	4/29/2012
promotion, promoting, tax, taxes, excise, tax increases, cessation-related policy, promoting quitlines/creating demand, quitline operations
Tobacco Tax Increases: Promoting Quitlines Link  [ more ] [ hide ]		Administration	4/29/2012
promotion, promoting, tax, taxes, excise, tax increases, cessation-related policy, promoting quitlines/creating demand, quitline operations
Smokefree Policy Changes: Promoting Quitlines Link  [ more ] [ hide ]		Administration	4/29/2012
smokefree, clean indoor air, smoke-free, smoke free, promotion, promoting, cessation-related policy, promoting quitlines/creating demand, quitline operations
Serving Callers with Psychiatric Conditions Link  [ more ] [ hide ]		Administration	4/29/2012
mental health, psychiatric conditions, chronic disease and tobacco, tobacco treatment general, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services
Designing and Imp. QLs Protocols for Pregnant Wom. Link  [ more ] [ hide ]		Administration	4/29/2012
pregnant, expecting, women, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services
NRT in Combination with Quitline Counseling  Link  [ more ] [ hide ]		Administration	4/29/2012
pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, best and promising practices, quitline operations, quitline services
The Delivery of Pharmacotherapy in Conj. with QL  Link  [ more ] [ hide ]		Administration	4/29/2012
pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, quitline operations, quitline services
The Minimal Data Set - Moving Toward Imp. Link  [ more ] [ hide ]		Administration	4/29/2012
implementing, implementation, evaluation, minimal data set, quitline operations
Training and Supervision of QL Counseling Staff Link  [ more ] [ hide ]		Administration	4/29/2012
staff training, training, continuing education, best and promising practices, ensuring service quality/quality improvement, tobacco treatment general, quitline operations
Call Center Metrics: Quality Link  [ more ] [ hide ]		Administration	4/29/2012
metrics, call center, ensuring service quality/quality improvement, quitline operations
Innovations in web and phone technology Link  [ more ] [ hide ]		Administration	4/29/2012
innovation, technology, emerging technologies, web-assisted tobacco interventions (WATI), quitline operations, quitline-related research materials
Web-Assisted Tobacco Interventions: Recent Rsrch Link  [ more ] [ hide ]		Administration	4/29/2012
internet, web, web-based, online, web-assisted tobacco interventions (WATI), quitline operations, quitline-related research materials
Call Center Technology 101 and Emerging Capab. Link  [ more ] [ hide ]		Administration	4/29/2012
technology, call center, 1-800-QUIT-NOW reports, quitline operations
Improving the Quality of the Counseling Intervent. Link  [ more ] [ hide ]		Administration	9/1/2012
counseling, ensuring service quality/quality improvement, evaluation, quitline operations, quitline services
Making the Most of QL Resources – Public-Private  Link  [ more ] [ hide ]		Administration	9/1/2012
funding and sustainability, public-private partnerships, quitline operations
Free NRT: Impact on Reach, Operations and Quits  Link  [ more ] [ hide ]		Administration	9/1/2012
pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, ensuring service quality/quality improvement, promoting quitlines/creating demand, quit rates, quitline operations, reach of quitlines
CAD QLs: Hours and Days Service Available 2010 Link  [ more ] [ hide ]		Administration	9/1/2012
NAQC annual survey, quitline operations
U.S. QLs: Hours and Days Service Available 2010 Link  [ more ] [ hide ]		Administration	9/1/2012
NAQC annual survey, quitline operations
CAD Qls: Hours of Counseling Serv. by Language 10 Link  [ more ] [ hide ]		Administration	9/1/2012
NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services
U.S. QLs: Hours of Counseling Serv. by Language 10 Link  [ more ] [ hide ]		Administration	9/1/2012
NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services
Guide on Quitlines and Research Link  [ more ] [ hide ]		Administration	11/10/2012
Data Use Agreement, Memorandum of Understanding