Effective evaluation is key to improving quitline quality and advocating for continued or increase funding. Resources in this section address quality improvement, client satisfaction, and cost effectiveness. Measuringreachand calculating quit rates are key components of quitline evaluation and both are inextricably linked to the Minimal Data Set (MDS).
NAQC’s Annual Survey of Quitlines is another key resource for evaluation.
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Item Name		Posted By	Date Posted
NAQC Minimal Data Set Assessment - 2007(1) Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set
MDS Optional Question on Sexual Orientation Summ. Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, priority populations and cultural appropriateness, quitline-related research materials
MDS Follow-up questions Comparison Document  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials, quit rates
7-Month MDS Follow-up Questions Mod. for Online Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials, quit rates
MDS Intake questions Comparison Document  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials
MDS Intake Questions Modified for Web Imp. Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials
Executive Summary – MDS for Web Guidance Document  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials
MDS for Web Guidance Document for Implementation  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials
Minimal Data Set Frequently Asked Questions  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials
MDS Intake and Follow-up Questions – Annot. Table Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials, quit rates
Comparison: Original MDS (2005) and Updated MDS  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials
MDS Follow-Up Questions (changes since June 2009) Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials, quit rates
Final MDS Follow-Up Questions– revised Dec. 2009 Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials, quit rates
MDS Intake Questions (changes since June 2009) Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials
Introduction – MDS Update Implementation Guide  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials
Final MDS Intake Questions - Revised January 2012  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, quit rates, quitline-related research materials, reach of quitlines
MDS Graphic Health Warnings Recommendations Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, promoting quitlines/creating demand, quitline-related research materials
NAQC Sample MDS Streamlining discussion Template  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvementevaluationminimal data setquitline-related research materials
NAQC Guidance Document on Streamlining MDS Intake  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvementevaluationminimal data setquitline-related research materials
MDS Standard Optional Questions Behavioral Health  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, priority populations and cultural appropriateness, quitline-related research materials
List of standard optional MDS questions  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, priority populations and cultural appropriateness, quitline-related research materials
Process for developing standard optional MDS Qs Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set
Minimal Data Set (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, NAQC annual survey, quit rates, quitline-related research materials, reach of quitlines
Minimal Data Set Historical Resources (Website) Link  [ more ] [ hide ]		Administration	4/29/2012
best and promising practices, ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials
Minimal Data Set for Quitlines: A Best Practice  Link  [ more ] [ hide ]		Administration	4/29/2012
best and promising practices, ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials
European Network of Quitlines: Guide to Best Pract Link  [ more ] [ hide ]		Administration	4/29/2012
reach of quitlines, quitline-related research materials, quitline operations, promoting quitlines/creating demand, international quitlines, graphic health warnings, evaluation, ensuring service quality/quality improvement, best and promising practices
Guide: Strategies for Effective Development, Imp. Link  [ more ] [ hide ]		Administration	4/29/2012
tobacco treatment general, quitline services, quitline operations, quitline basics, public-private partnerships, promoting quitlines/creating demand, health systems change/integrating quitlines into health systems, evaluation, ensuring service quality/quality improvement, cost, budget and investment
Articles and Reports (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/29/2012
best and promising practices, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, minimal data set, national quitline data warehouse, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, tobacco treatment general
Cessation Medications and Quitlines Link  [ more ] [ hide ]		Administration	4/29/2012
pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, evaluation, web-assisted tobacco interventions (WATI), tobacco treatment general, promoting quitlines/creating demand, quitline services
Preparing for Graphic Health Warning Labels Link  [ more ] [ hide ]		Administration	4/29/2012
warning labels, Canadian federal issues related to cessation, evaluation, funding and sustainability, graphic health warnings, U.S. federal issues releated to cessation, promoting quitlines/creating demand, quitline operations, quitline services
The Minimal Data Set - Moving Toward Imp. Link  [ more ] [ hide ]		Administration	4/29/2012
implementing, implementation, evaluation, minimal data set, quitline operations
Graphic Labels: A Conversation with AU and NZ Link  [ more ] [ hide ]		Administration	4/29/2012
warning labels, Australia, New zealand, Canadian federal issues related to cessation, evaluation, graphic health warnings, international quitlines, U.S. federal issues releated to cessation, promoting quitlines/creating demand, quitline operations
Improving the Quality of the Counseling Intervent. Link  [ more ] [ hide ]		Administration	4/29/2012
counseling, ensuring service quality/quality improvement, evaluation, quitline operations, quitline services
Cultural Competency Training for Quitline Staff Link  [ more ] [ hide ]		Administration	4/29/2012
training, staff training, continuing education, ensuring service quality/quality improvement, evaluation, fax and electronic referral, priority populations and cultural appropriateness, quitline services
Measuring and Reporting Quit Rates: Success Stor. Link  [ more ] [ hide ]		Administration	4/29/2012
chronic disease and tobacco, ensuring service quality/quality improvement, evaluation, priority populations and cultural appropriateness, quit rates, quitline-related research materials