Best and Promising Practices
The issues addressed in this section include available information on best and promising practices related to quitline services and operations, tobacco treatment in general, call center metrics (performance measurement), strategies for improving reach and use of the Minimal Data Set. The Ensuring Quality Improvement and Research Projects sections also address many issues related to best and promising practices.
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Best and Promising Practices

Item Name Posted By Date Posted
Guide to Community Preventive Services: Tob. Use Link  more ] Administration 4/29/2012
Cochrane Review: Internet-based Interventions  Link  more ] Administration 4/29/2012
Minimal Data Set Historical Resources (Website) Link  more ] Administration 4/29/2012
Minimal Data Set for Quitlines: A Best Practice  Link  more ] Administration 4/29/2012
European Network of Quitlines: Guide to Best Pract Link  more ] Administration 4/29/2012
Cochrane Review: Telephone Counseling for Smoking  Link  more ] Administration 4/29/2012
Treating Tobacco Use and Dependence: 2008 Website Link  more ] Administration 4/29/2012
Guideline: Treating Tobacco Use and Dependence Link  more ] Administration 4/29/2012
Clinical Practice Guideline FAQs  Link  more ] Administration 4/29/2012
Clinical Practice Guideline for Treating Tob. Use Link  more ] Administration 4/29/2012
2008 Clinical Practice Guideline: Treating Tob.Use Link  more ] Administration 4/29/2012
Cochrane Review: Mobile Phone-based Interventions  Link  more ] Administration 4/29/2012
Evidence for Quitline Practices by Category  Link  more ] Administration 4/29/2012
Evidence for Quitline Pratices  Link  more ] Administration 4/29/2012
Articles and Reports (NAQC Web page)  Link  more ] Administration 4/29/2012
Quitline Operations: Guide to Promising Approaches Link  more ] Administration 4/29/2012
2005 Annual Survey of Quitlines: Result Review Link  more ] Administration 4/29/2012
Training and Supervision of QL Counseling Staff Link  more ] Administration 4/29/2012
Treating Tobacco Use and Dependence: 2008 Update  Link  more ] Administration 4/29/2012
NRT in Combination with Quitline Counseling  Link  more ] Administration 4/29/2012
Fourth Quality Improvement Topic: Feedback Link  more ] Administration 4/29/2012
A Triage Approach to Quitline Callers Link  more ] Administration 4/29/2012
Calculating Quit Rates  Link  more ] Administration 4/29/2012
Knowledge Integration in Quitline Networks-KIQNIC Link  more ] Administration 4/29/2012
Other Tobacco-Related Resources (NAQC Web page)  Link  more ] Administration 4/29/2012
To Tailor or Not to Tailor: Priority Populations Link  more ] Administration 4/29/2012
Working with Medicaid: What Quitlines Have Learned Link  more ] Administration 4/29/2012
Quality Improvement Initiative: TA Link  more ] Administration 4/24/2012
Measuring Reach of Quitline Programs  Link  more ] Administration 4/24/2012
Integration of Tobacco Cessation Medications  Link  more ] Administration 4/24/2012
A Framework for Improving Tobacco Quitline Quality Link  more ] Administration 4/24/2012
Call Center Metrics: Best Practices in Performance Link  more ] Administration 4/24/2012
NAQC Issue Papers Link  more ] Administration 4/24/2012
Quitline Basics: Telephone-Based Cessation Serv. 2 Link  more ] Administration 4/24/2012
Quitline Basics: Telephone-Based Cessation Serv. Link  more ] Administration 4/24/2012
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