Quitline Operations
This section includes resources, fact sheets and guides to help quitlines with operations ranging from call center metrics to technology, staffing, promotion and medication provision. Also included is information about quitline hours and information gathered from NAQC’s Annual Survey of Quitlines.
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Quitline Operations

Item Name Posted By Date Posted
Integration of Tobacco Cessation Medications  Link  more ] Administration 4/24/2012
Knowledge Synthesis on Quitline Promotion Report  Link  more ] Administration 4/19/2012
Making the Most of QL Resources – Public-Private  Link  more ] Administration 9/1/2012
Maximizing the Cessation Benefit from Policy Chng Link  more ] Administration 4/26/2012
Measuring Reach of Quitline Programs  Link  more ] Administration 4/24/2012
Monthly Research Call Archive (NAQC Web page)  Link  more ] Administration 4/29/2012
NRT in Combination with Quitline Counseling  Link  more ] Administration 4/29/2012
Partnering to Promote Quitlines: A Plan to Coord. Link  more ] Administration 4/19/2012
Partnering to Promote Quitlines: Assessment  Link  more ] Administration 4/19/2012
Preparing for Graphic Health Warning Labels Link  more ] Administration 4/29/2012
Promoting Quitline Services - Shifting Budgets Link  more ] Administration 4/29/2012
Promoting Quitlines During Policy Change (Webpage) Link  more ] Administration 4/26/2012
Promoting Quitlines during Tobacco Tax Increases  Link  more ] Administration 4/29/2012
Promoting Telephone-Based Tobacco Cessation Serv. Link  more ] Administration 4/19/2012
Promotion Coordination (NAQC Web page)  Link  more ] Administration 4/19/2012
QL referral systems - electronic health records Link  more ] Administration 4/29/2012
Quality Improvement Initiative: TA Link  more ] Administration 4/24/2012
Quitline Administration and Financing  Link  more ] Administration 4/24/2012
Quitline Facts (NAQC Web Page)  Link  more ] Administration 4/24/2012
Quitline Facts: FAQs from the 2006 Annual Survey  Link  more ] Administration 4/24/2012
Quitline Hours of Operation  Link  more ] Administration 4/24/2012
Quitline Map  Link  more ] Administration 4/24/2012
Quitline Operations: Back to Basics  Link  more ] Administration 4/29/2012
Quitline Operations: Guide to Promising Approaches Link  more ] Administration 4/29/2012
Quitlines of North America and Europe (2006)  Link  more ] Administration 4/29/2012
Reaching Priority Populations with Quitline Serv. Link  more ] Administration 4/29/2012
Service offerings issue paper Link Administration 11/11/2012
Service Providers  Link  more ] Administration 4/24/2012
Serving Callers with Psychiatric Conditions Link  more ] Administration 4/29/2012
Smokefree Policy Changes: Promoting Quitlines Link  more ] Administration 4/29/2012
Strategies and Recommendations for Promoting QL Link  more ] Administration 4/19/2012
The Delivery of Pharmacotherapy in Conj. with QL  Link  more ] Administration 4/29/2012
The Global Quitline Network (GQN) Link Administration 11/11/2012
The Minimal Data Set - Moving Toward Imp. Link  more ] Administration 4/29/2012
Tobacco Tax Increases: Promoting Quitlines Link  more ] Administration 4/29/2012
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