Ensuring Service Quality/Quality Improvement
NAQC’s Quality Improvement Initiative has generated a wealth of resources to help quitlines with efforts to ensure the delivery of high quality cessation services. These resources include information about call center metrics (performance measurement), staff training, use of technologies, implementation of the minimal data set, evaluationreach of quitlinesquit rates and issues related to credentialing and accreditation. Additional resources address how to best servepriority populations, development of a national data warehouse and the cost-effectiveness of quitlines.
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Ensuring Service Quality/Quality Improvement

Item Name Posted By Date Posted
Quality Improvement Initiative History  Link  more ] Administration 4/24/2012
Quality Improvement Initiative Training Resources  Link  more ] Administration 4/24/2012
Quality Improvement Initiative Updates  Link  more ] Administration 4/24/2012
Quality Improvement Initiative: TA Link  more ] Administration 4/24/2012
Quality Measures Most Important to Quitlines Link  more ] Administration 4/29/2012
Quit Rate Standard Calculation Implementation Guid Link  more ] Administration 4/24/2012
Quit Rate Standard Calculation Implementation Guid Link  more ] Administration 4/24/2012
Quit Rate Standard Calculation Implementation IP Link  more ] Administration 4/24/2012
Quit Rate Standard Calculation Implementation WS Link  more ] Administration 4/24/2012
Quit Rate Standard Calculation Key Definitions Link  more ] Administration 4/24/2012
Quitline Services to Youth: Who, What and How?  Link  more ] Administration 4/29/2012
Reach Standard Calcuation Implementation Guide Link  more ] Administration 4/24/2012
Reach Standard Calcuation Implementation Guide Link  more ] Administration 4/24/2012
Reach Standard Calculation Imp. Data Sources Link  more ] Administration 4/24/2012
Reach Standard Calculation Implementation Guide IP Link  more ] Administration 4/24/2012
Reach Standard Calculation Implementation WS Link  more ] Administration 4/24/2012
Reach Standard Calculation Key Definitions Link  more ] Administration 4/24/2012
Realizing Opportunities: Implementation of MDS Link  more ] Administration 4/24/2012
Recomm for Research: Quitline Service Offering Mod Link Administration 12/11/2012
Service offerings issue paper Link Administration 11/10/2012
Taking a Closer Look at Mental Health Issues Link  more ] Administration 4/29/2012
The Global Quitline Network (GQN) Link Administration 11/11/2012
The Growing Link Between Quitlines and Chronic Dis Link  more ] Administration 4/29/2012
The Use of Quitlines Among Priority Populations Link  more ] Administration 4/24/2012
Training and Supervision of QL Counseling Staff Link  more ] Administration 4/29/2012
Updates to the Minimal Data Set (MDS)  Link  more ] Administration 4/29/2012
USA Quitline Profiles  Link  more ] Administration 4/24/2012
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