This section includes resources, fact sheets and guides to help quitlines with operations ranging from call center metrics to technology, staffing, promotion and medication provision. Also included is information about quitline hours and information gathered from NAQC’s Annual Survey of Quitlines. Click here to return to the main Library page.
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U.S. QLs: Hours of Counseling Serv. by Language 10 Link
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Administration
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9/1/2012
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NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services
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Quitlines of North America and Europe (2006) Link
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Administration
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4/29/2012
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quitline services, quitline operations, quitline basics, NAQC annual survey, international quitlines
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Guide: Strategies for Effective Development, Imp. Link
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Administration
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4/29/2012
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tobacco treatment general, quitline services, quitline operations, quitline basics, public-private partnerships, promoting quitlines/creating demand, health systems change/integrating quitlines into health systems, evaluation, ensuring service quality/quality improvement, cost, budget and investment
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Asian Language Quitlines, A Multi-State/Nat. Appr. Link
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Administration
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4/29/2012
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priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline operations, quitline-related research materials, reach of quitlines
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European Network of Quitlines: Guide to Best Pract Link
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Administration
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4/29/2012
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reach of quitlines, quitline-related research materials, quitline operations, promoting quitlines/creating demand, international quitlines, graphic health warnings, evaluation, ensuring service quality/quality improvement, best and promising practices
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Guide on Quitlines and Research Link
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Administration
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4/29/2012
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minimal data set, NAQC annual survey, quit rates, quitline basics, quitline operations, quitline-related research materials, reach of quitlines, research projects
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Quitline Operations: Back to Basics Link
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Administration
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4/29/2012
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quitline services, quitline-related research materials, quitline operations, quit rates, promoting quitlines/creating demand, priority populations and cultural appropriateness, NAQC annual survey, medicaid, evaluation
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Quitline Operations: Guide to Promising Approaches Link
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Administration
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4/29/2012
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quitline services, quitline-related research materials, quitline operations, public-private partnerships, promoting quitlines/creating demand, priority populations and cultural appropriateness, minimal data set, health systems change/integrating quitlines into health systems, fax and electronic referral, best and promising practices
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2008 Survey Final Results (U.S. and Canada) PDF Link
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Administration
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4/29/2012
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cost, budget and investment, evaluation, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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2009 Survey final results (full report): PP Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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2009 Survey final results (highlights): PowerPoint Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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Articles and Reports (NAQC Web page) Link
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Administration
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4/29/2012
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best and promising practices, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, minimal data set, national quitline data warehouse, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, tobacco treatment general
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Monthly Research Call Archive (NAQC Web page) Link
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Administration
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4/29/2012
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emerging technologies, evaluation, graphic health warnings, health systems change/integrating quitlines into health systems, minimal data set, priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline operations, quitline-related research materials, quitline services, reach of quitlines, tobacco treatment general, web-assisted tobacco interventions (WATI)
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Promoting Quitlines During Policy Change (Webpage) Link
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Administration
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4/26/2012
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cessation-related policy, funding and sustainability, promoting quitlines/creating demand, quitline operations
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Maximizing the Cessation Benefit from Policy Chng Link
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Administration
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4/26/2012
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cessation-related policy, funding and sustainability, promoting quitlines/creating demand, quitline operations
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Conference Call - Stimulus Funding for U.S. QLs Link
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Administration
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4/26/2012
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stimulus, funding and sustainability, U.S. federal issues releated to cessation, quitline operations
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Service Providers Link
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Administration
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4/24/2012
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quitline operations, providers
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Quitline Hours of Operation Link
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Administration
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4/24/2012
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quitline operations, quitline services, Hours
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Call Center Metrics Glossary of Terms Link
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Administration
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4/24/2012
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emerging technologies, ensuring service quality/quality improvement, quitline operations, metrics, performance, quality
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Fundamentals of Call Center Staffing and Tech. Link
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Administration
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4/24/2012
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emerging technologies, ensuring service quality/quality improvement, quitline operations, staffing, technology
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Call Center Metrics: Best Practices in Performance Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, quitline operations, metrics, performance, quality
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Quality Improvement Initiative: TA Link
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Administration
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4/24/2012
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best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, quit rates, quitline operations, reach of quitlines
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Quitline Administration and Financing Link
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Administration
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4/24/2012
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cost, budget and investment, funding and sustainability, quitline operations
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A Framework for Improving Tobacco Quitline Quality Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, funding and sustainability, quitline basics, quitline operations, quitline services, framework, quality
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Canadian Quitline Profiles Link
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Administration
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4/24/2012
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cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, priority populations and cultural appropriateness, quitline basics, quitline operations, quitline services, reach of quitlines, profiles
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USA Quitline Profiles Link
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Administration
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4/24/2012
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cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, priority populations and cultural appropriateness, quitline basics, quitline operations, quitline services, reach of quitlines, profiles
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Quitline Map Link
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Administration
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4/24/2012
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funding and sustainability, membership services, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, web-assisted tobacco interventions (WATI), map, services, state quitlines, provincial quitlines
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Integration of Tobacco Cessation Medications Link
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Administration
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4/24/2012
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best and promising practices, cost, budget and investment, ensuring service quality/quality improvement, quitline operations, quitline-related research , quitline services, tobacco treatment general, NRT, medications, patch, gum, Bubropion, Zyban, Wellbutrin
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Quitline Facts: FAQs from the 2006 Annual Survey Link
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Administration
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4/24/2012
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cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), 2006 survey results
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All Quitline Facts: Overview of NAQC 2008 Survey Link
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Administration
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4/24/2012
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cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), Facts, 2008 survey results
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Fiscal Year 2008 NAQC Annual Survey (Web page) Link
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Administration
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4/24/2012
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cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), 2008 survey, NAQC survey 2008
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Fiscal Year 2009 NAQC Annual Survey Landing Page Link
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Administration
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4/24/2012
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cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), 2009 survey, NAQC survey 2009
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Fiscal Year 2010 NAQC Annual Survey Landing Page Link
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Administration
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4/24/2012
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cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), 2010 survey, NAQC survey 2010
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Quitline Facts (NAQC Web Page) Link
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Administration
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4/24/2012
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cost, budget and investment, funding and sustainability, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services, tobacco treatment general, web-assisted tobacco interventions (WATI), facts
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Measuring Reach of Quitline Programs Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, promoting quitlines/creating demand, quitline operations, quitline-related research , reach of quitlines, reach
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