NAQC’s Quality Improvement Initiative has generated a wealth of resources to help quitlines with efforts to ensure the delivery of high quality cessation services. These resources include information about call center metrics (performance measurement), staff training, use of technologies, implementation of the minimal data set, evaluation, reach of quitlines, quit rates and issues related to credentialing and accreditation. Additional resources address how to best serve priority populations, development of a n ational data warehouse and the cost-effectiveness of quitlines. Click here to return to the main Library page.
|
Quality Improvement Initiative Training Resources Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, quitline services, quality, improvement, QI
|
|
Quality Improvement Initiative Updates Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, quality, improvement, QI
|
|
The Use of Quitlines Among Priority Populations Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline-related research , quitline services, reach of quitlines, tobacco treatment general, tailored, targeted, promising, priority
|
|
Integration of Tobacco Cessation Medications Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
best and promising practices, cost, budget and investment, ensuring service quality/quality improvement, quitline operations, quitline-related research , quitline services, tobacco treatment general, NRT, medications, patch, gum, Bubropion, Zyban, Wellbutrin
|
|
Call Center Metrics Glossary of Terms Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
emerging technologies, ensuring service quality/quality improvement, quitline operations, metrics, performance, quality
|
|
Fundamentals of Call Center Staffing and Tech. Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
emerging technologies, ensuring service quality/quality improvement, quitline operations, staffing, technology
|
|
Canadian Quitline Profiles Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, priority populations and cultural appropriateness, quitline basics, quitline operations, quitline services, reach of quitlines, profiles
|
|
USA Quitline Profiles Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, priority populations and cultural appropriateness, quitline basics, quitline operations, quitline services, reach of quitlines, profiles
|
|
Call Center Metrics: Best Practices in Performance Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
best and promising practices, ensuring service quality/quality improvement, Evaluation, quitline operations, metrics, performance, quality
|
|
Reach Standard Calcuation Implementation Guide Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
|
|
Reach Standard Calculation Imp. Data Sources Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
|
|
Reach Standard Calculation Implementation WS Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
|
|
Reach Standard Calculation Implementation Guide IP Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
|
|
Reach Standard Calculation Key Definitions Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
|
|
Reach Standard Calcuation Implementation Guide Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
|
|
Measuring Reach of Quitline Programs Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
best and promising practices, ensuring service quality/quality improvement, Evaluation, promoting quitlines/creating demand, quitline operations, quitline-related research , reach of quitlines, reach
|
|
Quality Improvement Initiative: TA Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, quit rates, quitline operations, reach of quitlines
|
|
Increasing Reach of Tobacco Cessation Quitlines Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
cessation-related policy, emerging technologies, ensuring service quality/quality improvement, health systems change/integrating quitlines into health systems, priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline-related research , quitline services, reach of quitlines, reach
|
|
Quit Rate Standard Calculation Implementation Guid Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
|
|
Quit Rate Standard Calculation Implementation WS Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
|
|
Quit Rate Standard Calculation Implementation IP Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
|
|
Quit Rate Standard Calculation Key Definitions Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
|
|
Quit Rate Standard Calculation Implementation Guid Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
|
|
Measuring Quit Rates (2009) Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
|
|
Realizing Opportunities: Implementation of MDS Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, minimal data set, quitline-related research , MDS
|
|
Quality Improvement Initiative History Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
ensuring service quality/quality improvement, Evaluation, minimal data set, quality, QI
|
|
A Framework for Improving Tobacco Quitline Quality Link
[ more ]
[ hide ]
|
Administration
|
4/24/2012
|
best and promising practices, ensuring service quality/quality improvement, Evaluation, funding and sustainability, quitline basics, quitline operations, quitline services, framework, quality
|
|
