The issues addressed in this section include available information on best and promising practices related to quitline services and operations, tobacco treatment in general, call center metrics (performance measurement), strategies for improving reach and use of the Minimal Data Set. The Ensuring Quality Improvement and Research Projects sections also address many issues related to best and promising practices.
Click here to return to the main Library page.

Item Name		Posted By	Date Posted
2016 - Quitlines and Priority Populations  Link  [ more ] [ hide ]		Administration	9/29/2024
A newly released report’s purpose titled, Quitlines and Priority Populations: An Update on Our Progress to Reach and Serve Those Most Impacted by Tobacco’s Harm , is to encourage the quitline community’s commitment to providing quality outreach and treatment to tobacco users from priority populations. Quitlines are not reaching priority populations at adequate levels and many gaps remain in the literature regarding the reasons priority populations are not seeking cessation assistance from quitlines. In addition, quit rates for specific populations remains critically under-investigated.To continue to make practice-related progress toward national quitline reach and quit rate goals, quitlines should focus effort on commitment to cultural competence, administrative and evaluation support, and coordination and collaboration. Read the paper to learn about recommendations on continued actions your quitline can take.
2016-Advance Cessation Coverage among PPP Link  [ more ] [ hide ]		Administration	9/29/2024
This report highlights many of the key successes, opportunities and challenges in working with employers, commercial insurers and local and state governments to improve cessation coverage. Real examples and strategies from states of every size demonstrate that partnering with public and private insurers is doable and can increase access to evidence-based cessation services. By sharing promising approaches to expanding coverage, states can learn from each other and help build a foundation of knowledge nationwide. The report ends with a summary of key elements for success.
2014 - Cessation Treatment and E-Cigarettes Link  [ more ] [ hide ]		Administration	9/29/2024
In the absence of definitive research findings and lacking clinical guidelines, NAQC has synthesized the relevant literature and current quitline practices regarding e-cigarettes to share with the cessation and larger tobacco control communities.
2020 - National Smoke-Free Rule for PHAs  Link  [ more ] [ hide ]		Administration	9/29/2024
Quitlines from five of the states, California, Kentucky, Missouri, Pennsylvania and South Carolina, participated in the pilot. As part of this project, NAQC, in collaboration with the five participating quitlines developed several resources that demonstrate project outcomes, highlight lessons learned and outline opportunities for state quitlines to better engage CHCs and reach PHA residents.