Effective evaluation is key to improving quitline quality and advocating for continued or increase funding. Resources in this section address quality improvement, client satisfaction, and cost effectiveness. Measuring reachand calculating quit rates are key components of quitline evaluation and both are inextricably linked to the Minimal Data Set (MDS).
NAQC’s Annual Survey of Quitlines is another key resource for evaluation. Click here to return to the main Library page.
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Quality Imp. Initiative: Service Offerings IP Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, ensuring service quality/quality improvement, evaluation, quit rates, quitline-related research materials, quitline services, reach of quitlines
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Assessing the Cost-Effectiveness of Quitline Progs Link
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Administration
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4/26/2012
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cost-effectiveness, cost-effective, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, quitline-related research materials
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Assessing the Cost-Effectiveness of Quitline Progs Link
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Administration
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4/26/2012
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cost effectiveness, cost effective, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, quitline-related research materials
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Quality Improvement Initiative History Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quality, QI
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Call Center Metrics: Best Practices in Performance Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, quitline operations, metrics, performance, quality
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Realizing Opportunities: Implementation of MDS Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quitline-related research , MDS
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Quit Rate Standard Calculation Implementation Guid Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
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Quit Rate Standard Calculation Implementation WS Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
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Quit Rate Standard Calculation Implementation IP Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
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Quit Rate Standard Calculation Key Definitions Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
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Quit Rate Standard Calculation Implementation Guid Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
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Measuring Quit Rates (2009) Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
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Quality Improvement Initiative: TA Link
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Administration
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4/24/2012
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best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, quit rates, quitline operations, reach of quitlines
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Reach Standard Calcuation Implementation Guide Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
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Reach Standard Calculation Imp. Data Sources Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
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Reach Standard Calculation Implementation WS Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
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Reach Standard Calculation Implementation Guide IP Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
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Reach Standard Calculation Key Definitions Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
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Reach Standard Calcuation Implementation Guide Link
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Administration
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4/24/2012
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ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
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Measuring Reach of Quitline Programs Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, promoting quitlines/creating demand, quitline operations, quitline-related research , reach of quitlines, reach
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A Framework for Improving Tobacco Quitline Quality Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, funding and sustainability, quitline basics, quitline operations, quitline services, framework, quality
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NAQC Issue Papers Link
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Administration
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4/24/2012
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best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, priority populations and cultural appropriateness, quitline-related research , quitline services, reach of quitlines, Issue papers
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Case Studies (NAQC Web Page) Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, case study, case, case studies
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1-800-QUIT-NOW Stats Link
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Administration
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4/19/2012
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quitline-related research materials, evaluation, 1-800-QUIT-NOW reports, 1-800-QUIT-NOW, National quitline number, 1-800 number
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Case Study: South Dakota - Maximizing Reach Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, best and promising practices, case study, case, case studies, South Dakota, reach
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Case Study: Oklahoma - Maximizing Reach Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, best and promising practices, case study, case, case studies, Oklahoma, reach
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Case Study: New York - Maximizing Reach Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, best and promising practices, case study, case, case studies, New York, reach
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Case Study: Iowa - Maximizing Reach Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, best and promising practices, case study, case, case studies, Iowa, reach
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Strategies and Recommendations for Promoting QL Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, quitline operations, evaluation, cost, budget and investment, promotions coordination, national promotions, 1-800-QUIT-NOW, promotion strategies
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Partnering to Promote Quitlines: Assessment Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, quitline operations, evaluation, cost, budget and investment, promotions coordination, national promotions, 1-800-QUIT-NOW, promotion strategies
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Partnering to Promote Quitlines: A Plan to Coord. Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, quitline operations, evaluation, cost, budget and investment, promotions coordination, national promotions, 1-800-QUIT-NOW, promotion strategies
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