This section includes resources, fact sheets and guides to help quitlines with operations ranging from call center metrics to technology, staffing, promotion and medication provision. Also included is information about quitline hours and information gathered from NAQC’s Annual Survey of Quitlines.
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Item Name		Posted By	Date Posted
Training and Supervision of QL Counseling Staff Link  [ more ] [ hide ]		Administration	4/29/2012
staff training, training, continuing education, best and promising practices, ensuring service quality/quality improvement, tobacco treatment general, quitline operations
U.S. QLs: Hours and Days Service Available 2010 Link  [ more ] [ hide ]		Administration	9/1/2012
NAQC annual survey, quitline operations
U.S. QLs: Hours of Counseling Serv. by Language 10 Link  [ more ] [ hide ]		Administration	9/1/2012
NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline services
USA Quitline Profiles  Link  [ more ] [ hide ]		Administration	4/24/2012
cessation-related policy, ensuring service quality/quality improvement, fax and electronic referral, priority populations and cultural appropriateness, quitline basics, quitline operations, quitline services, reach of quitlines, profiles
Web-Assisted Tobacco Interventions: Recent Rsrch Link  [ more ] [ hide ]		Administration	4/29/2012
internet, web, web-based, online, web-assisted tobacco interventions (WATI), quitline operations, quitline-related research materials
Working with the Medical Community - Fax Ref. Link  [ more ] [ hide ]		Administration	4/29/2012
healthcare, hospitals, providers, medical, fax and electronic referral, health systems change/integrating quitlines into health systems, promoting quitlines/creating demand, quitline operations