Effective evaluation is key to improving quitline quality and advocating for continued or increase funding. Resources in this section address quality improvement, client satisfaction, and cost effectiveness. Measuringreachand calculating quit rates are key components of quitline evaluation and both are inextricably linked to the Minimal Data Set (MDS).
NAQC’s Annual Survey of Quitlines is another key resource for evaluation.
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Item Name		Posted By	Date Posted
NAQC Issue Papers  Link  [ more ] [ hide ]		Administration	4/24/2012
best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, priority populations and cultural appropriateness, quitline-related research , quitline services, reach of quitlines, Issue papers
NAQC Minimal Data Set Assessment - 2007(1) Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set
NAQC Minimal Data Set Assessment - 2007(2) Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set
NAQC Sample MDS Streamlining discussion Template  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvementevaluationminimal data setquitline-related research materials
Partnering to Promote Quitlines: A Plan to Coord. Link  [ more ] [ hide ]		Administration	4/19/2012
promoting quitlines/creating demand, quitline operations, evaluation, cost, budget and investment, promotions coordination, national promotions, 1-800-QUIT-NOW, promotion strategies
Partnering to Promote Quitlines: Assessment  Link  [ more ] [ hide ]		Administration	4/19/2012
promoting quitlines/creating demand, quitline operations, evaluation, cost, budget and investment, promotions coordination, national promotions, 1-800-QUIT-NOW, promotion strategies
Preparing for Graphic Health Warning Labels Link  [ more ] [ hide ]		Administration	4/29/2012
warning labels, Canadian federal issues related to cessation, evaluation, funding and sustainability, graphic health warnings, U.S. federal issues releated to cessation, promoting quitlines/creating demand, quitline operations, quitline services
Process for developing standard optional MDS Qs Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set
Quality Imp. Initiative: Service Offerings IP Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, emerging technologies, ensuring service quality/quality improvement, evaluation, quit rates, quitline-related research materials, quitline services, reach of quitlines
Quality Improvement Initiative History  Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, minimal data set, quality, QI
Quality Improvement Initiative: TA Link  [ more ] [ hide ]		Administration	4/24/2012
best and promising practices, emerging technologies, ensuring service quality/quality improvement, Evaluation, quit rates, quitline operations, reach of quitlines
Quit Rate Standard Calculation Implementation Guid Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
Quit Rate Standard Calculation Implementation Guid Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
Quit Rate Standard Calculation Implementation IP Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
Quit Rate Standard Calculation Implementation WS Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
Quit Rate Standard Calculation Key Definitions Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
Quitline Operations: Back to Basics  Link  [ more ] [ hide ]		Administration	4/29/2012
quitline services, quitline-related research materials, quitline operations, quit rates, promoting quitlines/creating demand, priority populations and cultural appropriateness, NAQC annual survey, medicaid, evaluation
Reach Standard Calcuation Implementation Guide Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
Reach Standard Calcuation Implementation Guide Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
Reach Standard Calculation Imp. Data Sources Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
Reach Standard Calculation Implementation Guide IP Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
Reach Standard Calculation Implementation WS Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
Reach Standard Calculation Key Definitions Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, quitline-related research , reach of quitlines, reach
Realizing Opportunities: Implementation of MDS Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, minimal data set, quitline-related research , MDS
Recording of the Webinar presenting the 2010 AS Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriatenesspromoting quitlines/creating demandquit ratesquitline-related research materialsquitline servicesreach of quitlinesweb-assisted tobacco interventions (WATI)
Request Survey Data (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, membership services, NAQC annual survey, quitline-related research materials
Research Agenda  Link  [ more ] [ hide ]		Administration	4/29/2012
cessation-related policy, cost, budget and investment, emerging technologies, evaluation, fax and electronic referral, funding and sustainability, graphic health warnings, health systems change/integrating quitlines into health systems, minimal data set, priority populations and cultural appropriateness, promoting quitlines/creating demand, public-private partnerships, quit rates, quitline-related research materials, reach of quitlines, web-assisted tobacco interventions (WATI)
Strategies and Recommendations for Promoting QL Link  [ more ] [ hide ]		Administration	4/19/2012
promoting quitlines/creating demand, quitline operations, evaluation, cost, budget and investment, promotions coordination, national promotions, 1-800-QUIT-NOW, promotion strategies
Survey of Quitlines (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, minimal data set, NAQC annual survey, quit rates, quitline-related research materials, reach of quitlines
The Minimal Data Set - Moving Toward Imp. Link  [ more ] [ hide ]		Administration	4/29/2012
implementing, implementation, evaluation, minimal data set, quitline operations
Weekly Patterns in Usage of Tobacco Quit Lines Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, promoting quitlines/creating demand, quitline-related research materials, quitline services