Effective evaluation is key to improving quitline quality and advocating for continued or increase funding. Resources in this section address quality improvement, client satisfaction, and cost effectiveness. Measuring reachand calculating quit rates are key components of quitline evaluation and both are inextricably linked to the Minimal Data Set (MDS).
NAQC’s Annual Survey of Quitlines is another key resource for evaluation. Click here to return to the main Library page.
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European Network of Quitlines: Guide to Best Pract Link
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Administration
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4/29/2012
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reach of quitlines, quitline-related research materials, quitline operations, promoting quitlines/creating demand, international quitlines, graphic health warnings, evaluation, ensuring service quality/quality improvement, best and promising practices
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Draft Research Agenda for Quitlines Link
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Administration
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11/10/2012
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Cultural Competency Training for Quitline Staff Link
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Administration
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4/29/2012
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training, staff training, continuing education, ensuring service quality/quality improvement, evaluation, fax and electronic referral, priority populations and cultural appropriateness, quitline services
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Copy of 2010 Survey Questions Link
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Administration
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4/29/2012
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evaluation, NAQC annual survey, quitline-related research materials
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Copy of 2009 Survey Questions - Wave 2 Link
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Administration
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4/29/2012
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evaluation, NAQC annual survey, quitline-related research materials
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Comparison: Original MDS (2005) and Updated MDS Link
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Administration
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4/29/2012
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ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials
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Cessation Medications and Quitlines Link
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Administration
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4/29/2012
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pharmacotherapy, NRT, Nicotine replacement therapy, medication, Zyban, bubropion, Welbutrin, evaluation, web-assisted tobacco interventions (WATI), tobacco treatment general, promoting quitlines/creating demand, quitline services
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Case Study: South Dakota - Maximizing Reach Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, best and promising practices, case study, case, case studies, South Dakota, reach
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Case Study: Oklahoma - Maximizing Reach Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, best and promising practices, case study, case, case studies, Oklahoma, reach
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Case Study: New York - Maximizing Reach Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, best and promising practices, case study, case, case studies, New York, reach
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Case Study: Iowa - Maximizing Reach Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, best and promising practices, case study, case, case studies, Iowa, reach
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Case Studies (NAQC Web Page) Link
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Administration
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4/19/2012
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promoting quitlines/creating demand, reach of quitlines, funding and sustainability, evaluation, case study, case, case studies
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Canada-Specific 2008 Survey Results Poster: NCTH Link
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Administration
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4/29/2012
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cost, budget and investment, evaluation, NAQC annual survey, quitline-related research materials, reach of quitlines
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Call Center Metrics: Best Practices in Performance Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, quitline operations, metrics, performance, quality
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Assessing the Cost-Effectiveness of Quitline Progs Link
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Administration
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4/26/2012
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cost effectiveness, cost effective, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, quitline-related research materials
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Assessing the Cost-Effectiveness of Quitline Progs Link
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Administration
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4/26/2012
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cost-effectiveness, cost-effective, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, quitline-related research materials
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Articles and Reports (NAQC Web page) Link
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Administration
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4/29/2012
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best and promising practices, cost, budget and investment, ensuring service quality/quality improvement, evaluation, funding and sustainability, minimal data set, national quitline data warehouse, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, tobacco treatment general
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A Framework for Improving Tobacco Quitline Quality Link
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Administration
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4/24/2012
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best and promising practices, ensuring service quality/quality improvement, Evaluation, funding and sustainability, quitline basics, quitline operations, quitline services, framework, quality
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7-Month MDS Follow-up Questions Mod. for Online Link
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Administration
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4/29/2012
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ensuring service quality/quality improvement, evaluation, minimal data set, quitline-related research materials, quit rates
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2016 - Quitline Services: Current Practice Link
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Administration
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9/29/2024
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This Quality Improvement Initiative guidance paper, Quitline Services: Current Practice and Evidence Base, reviews current quitline practice in the U.S., highlights the scientific evidence for each category of service, and discuses major considerations related to implementation and evaluation of the service.
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2011 Survey Link
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Administration
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11/10/2012
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2010 Survey final results (highlights): PowerPoint Link
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Administration
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4/29/2012
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cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriatenesspromoting quitlines/creating demandquit ratesquitline-related research materialsquitline servicesreach of quitlinesweb-assisted tobacco interventions (WATI)
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2010 Survey final results (full report): PP Link
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Administration
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4/29/2012
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cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriatenesspromoting quitlines/creating demandquit ratesquitline-related research materialsquitline servicesreach of quitlinesweb-assisted tobacco interventions (WATI)
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2010 NAQC Annual Survey (NAQC Web Page) Link
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Administration
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4/29/2012
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evaluation, NAQC annual survey,quitline-related research materials
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2009 Survey final results (highlights): PowerPoint Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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2009 Survey final results (full report): PP Link
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Administration
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4/29/2012
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cost, budget and investment, emerging technologies, evaluation,fax and electronic referral, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriateness, promoting quitlines/creating demand, quit rates, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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2009 NAQC Annual Survey (NAQC Web page) Link
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Administration
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4/29/2012
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evaluation, NAQC annual survey, quitline-related research materials
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2008 Survey Final Results (U.S. and Canada) PP Link
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Administration
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4/29/2012
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cost, budget and investment, evaluation, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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2008 Survey Final Results (U.S. and Canada) PDF Link
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Administration
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4/29/2012
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cost, budget and investment, evaluation, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
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2008 NAQC Annual Survey (NAQC Web page) Link
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Administration
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4/29/2012
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NAQC annual survey, quitline-related research materials, evaluation
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1-800-QUIT-NOW Stats Link
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Administration
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4/19/2012
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quitline-related research materials, evaluation, 1-800-QUIT-NOW reports, 1-800-QUIT-NOW, National quitline number, 1-800 number
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