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NAQC Newsroom: NAQC News

Compilation of NAQC’s Best Resources from 2016

Thursday, January 5, 2017  
Posted by: Natalia Gromov
NAQC staff would like to wish all of you a happy New Year! We hope 2017 is off to a good start!!
We also would like to thank you for renewing your membership in NAQC or joining us as a new member this year! Your support allows us to provide resources, address important timely environmental changes and be more flexible as an organization in meeting changing member needs and requests. We hope NAQC’s work in the past year has contributed to your success and we look forward to launching great new products in 2017!  
Below is a compilation of NAQC’s best resources from 2016 and some upcoming events for 2017. You can browse the compilation by selecting one of the topics below:

Best Practices for Quality Improvement
eReferral with Certified Electronic Health Records (EHRs)
Public-Private Partnerships
Annual Survey & MDS
Member Resources

Best Practices for Quality Improvement

New Guidance Paper - Quitline Services: Current Practice and Evidence Base
If you are developing a new RFP or considering changes in your services, this is the resource for you! This new guidance paper, Quitline Services: Current Practice and Evidence Base, reviews current quitline practice in the U.S., highlights the scientific evidence for each category of service, and discuses major considerations related to implementation and evaluation of the service.
This paper is intended for all consortium members and stakeholders who want to expand their knowledge of quitline services. It provides scientific guidance for decision making on the types of services to offer.

New Report - Quitlines and Priority Populations
This newly released report, Quitlines and Priority Populations: An Update on Our Progress to Reach and Serve Those Most Impacted by Tobacco’s Harm,reviews ways in which quitlines may provide quality outreach and treatment to tobacco users from priority populations. Quitlines are not reaching priority populations at adequate levels. In addition, quit rates for some populations remain critically under-investigated. To continue to make practice-related progress toward national goals for reach and quit rate, quitlines should focus effort on commitment to cultural competence, administrative and evaluation support, and coordination and collaboration. Read the paper to learn about recommendations on continued actions your quitline can take!

NAQC Conference 2017
NAQC Conference 2017, Advancing Quitline Practice through Innovations and Research, will take place on March 20-21 at the Hilton Austin located at 500 East 4th Street, Austin, Texas 78701. A room block has been held for the NAQC conference and space is limited.

Registration is open and allows you to attend all workshops and sessions at the conference and includes refreshments and lunches on both days as well as a ticket to the reception on Monday evening, March 20. The registration fee for NAQC members will be $365 (non-members, $525).

NAQC Annual Webinar Series
The 2017 Webinar Series, which begins in late January, will focus on promoting and enhancing access to quitline services, especially through partnerships with private insurers. This year’s webinar series will continue NAQC’s 13-year history of providing a venue for discussing promising and better practices, new research findings, and implementation successes and challenges in order to improve quality, increase understanding of the evidence base, and ensure maximized access, use and effectiveness of quitline services. Past webinars (slides and recordings) are archived online. Please look for more details about upcoming webinars.

NAQC’s 2015 Report on Medicaid
The report makes the case for state Medicaid agencies to begin covering the cost of quitline services for their beneficiaries. One of the recommended strategies is to include language in Medicaid MCO RFPs that requires the MCO to purchase quitline services. NAQC’s sample language is available here. If you will have any questions, please contact Maria Rudie, Research Manager,  at

Medicaid Resource Repository
A number of additions have been made throughout the year to the Repository, an electronic collection of state resources in topic areas such as Medicaid 101, promotion of cessation benefits to beneficiaries, and partnering with Medicaid. Be sure to check back frequently to see how the Resource Repository grows and to make your own contributions!
Resources on Federal Financial Participation (FFP or Medicaid Match), are also available online.

eReferral with Certified Electronic Health Records (EHRs)

eReferal Implementation Status Update Across U.S.
Did you know that 16 state quitlines have implemented eReferral and that 6 additional states are in-progress? These are some of the results of a recent assessment of eReferral capacity among the states that was conducted by NAQC. The eReferral table contains information shared by the 11 services providers that operate the 53 quitlines across the states and territories. This table will be updated periodically to reflect progress made. Other resources are available here.

Update to the eReferral Guide
In 2016 NAQC released an update to its  Guide for Implementing eReferral Using Certified EHRs. The updated guide serves as a resource for quitlines and other cessation services that would like to establish referral systems with healthcare electronic health record (EHR) systems. This guide provides a recommended set of standards for implementing eReferrals between healthcare systems and providers of tobacco cessation counseling in a straightforward and efficient way.

Public-Private Partnerships

A Promising Practices Report: Working to Advance Cessation Coverage among Private and Public Insurers
Encouraging insurers and employers to purchase quitline services or to share the costs of these services with state quitlines is not an easy task, but for the past 6 years a dozen states have been making progress! This report highlights many of the key successes, opportunities and challenges in working with employers, commercial insurers and local and state governments to improve cessation coverage through cost-sharing. Real examples and strategies from states of every size demonstrate that partnering with public and private insurers is doable and can increase access to evidence-based cessation services. By sharing promising approaches to expanding coverage, states can learn from each other and help build a foundation of knowledge nationwide. The report ends with a summary of key elements for success.
Detailed information on states participating in this initiative is available online.

NAQC’s Public-Private Partnership Initiative Resource Center
This electronic collection of documents and links relies on contributions from the community in topic areas related to forming Public-Private Partnerships to costs-share quitline services. Feel free to adapt the materials for use in your state.  Be sure to check back frequently to see what new resources have been added to the Center.
New- Public-Private Partnership Training Guide
Here is a great new resource to get you organized for 2017! The Orientation checklist serves as a training guide for staff interested in pursuing public-private partnerships to sustain and increase access to state quitline services. 

Recommended Quitline Service Providers
With the implementation of the ACA, employers, health plans and insurers have been seeking quitline services. In collaboration with the 11 organizations that provide quitline services to states, NAQC has developed a  list of recommended quitline service providers. The list is updated periodically.   

Annual Survey & MDS

New MDS Question on LGBT Identity
In 2016, NAQC published new MDS questions on LGBT identify, in collaboration with  HealthLink, National Jewish Health (NJH) 14 state quitlines and the Advisory Council.  . To view the full report on the revised MDS LGBT identity measure, please click here. Please note, we hope all quitlines that ask LGBT identity questions during intake will adopt the new questions by July 1, 2017.

Annual Survey Data
If you are developing a presentation or a report on quitlines and need some national data, here is a great resources for you! Since 2004, NAQC has conducted an annual survey of quitlines in North America. The information collected in the survey advances our understanding of quitline operations and services, and includes details  about quitline financing, counseling interventions, medication provision, utilization, staffing and evaluation.   Aggregate results are shared with the quitline community and partners each year, and a deck of 100+ PPT slides is available to you online.  2016 survey data will be available in early 2017. Findings of the past surveys (along with the questionnaires) can be reviewed in the archives here.

Update to the Quitline Map
The Quitline Map continues to be the most visited and utilized page on the NAQC website. We have made a number of updates in the last few weeks to make it even more useful as a resource for marketing your quitline. Below is a listing of new  features:
  • you can now select text messaging as an offered service under the “services offered” section of the map profile (choices: text msg to cell phone (two-way); text msg to cell phone (one-way))
  • an open text box was added under each section of the map profile that can be used to share supplemental information with viewers.
  • "enroll in online cessation services” button was added to simplify the enrollment process in the online services of smokers visiting the map profile.
We would love to hear your feedback on the new profile features! Please submit any comments to

Member Resources

Member Directory
Please visit the membership directory page to access the online directory
Note: Please make sure to keep your membership information current. You can update your information by signing into your NAQC membership profile. Contact  Natalia Gromov, Administrator, (800-398-5489 ext.  701 or with any questions or for assistance with making member profile updates.

Have a question for your peers? Post it to the NAQC ListServ to gain feedback from other quitline professionals. Posting a question is easy…. Simply send an email to  You may also access the ListServ archive to review past questions and answers. Information about the ListServ is available here. 

Orientation/Refresher Sessions for NAQC Members
In 2016 we began offering orientation/refresher webinars to ensure that all NAQC members are familiar with the services offered by NAQC and make the most of their membership! The orientation/refresher sessions are offered every other month; dates are promoted in our eNewsletter, Connections. Please contact us at if you have an interest in participating. Also, please include topics of interest you would like us to cover on the call. 

Thank you again for your membership!  If you have any questions about your membership please contact us at or 800-398-5489 ext. 707. 

We hope to see you at NAQC conference 2017 and look forward to another year of moving quitlines forward!  

NAQC Staff

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