To Ask or Not to Ask, that is the Question….
Thursday, March 17, 2022
Posted by: Bailey Varey
To Ask or Not to Ask, that is the Question….
There is a delicate balance between getting callers to services as quickly as possible and collecting the data that is necessary to provide excellent service. NAQC has heard from many states that are concerned that their quitline intake is too long. In fact, during the 2019 review of quitline intake questionnaires, NAQC learned that the median number of questions on intake was 62.
As information needs change, states must constantly evaluate which questions need to be asked at intake. The desire to reduce intake is often at odds with the push to collect new data.
NAQC has developed a process that states can use to review their quitline intake with the goal of reducing the length. This review tool may be helpful in
completing the intake questionnaire review process and identifying questions
for removal. To complete the exercise, you will need a copy of your full intake
questionnaire.
NAQC has heard from several states interested in partnering with a peer state to review intake or joining a NAQC workgroup to review the MDS intake questions. If you would be interested in being paired with another state or joining a NAQC workgroup, please let us know here. We would also love to hear about any challenges you are having with intake here.
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