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Contingency Planning for Quitlines: Summary of Resources and Best Practices

Tuesday, April 15, 2025  
Posted by: Natalia Gromov
 

Dear Colleagues,

The funding landscape for quitlines continues to be uncertain at the federal level. As we laid out last week, funding for the National and State Tobacco Control Program (NTCP) is in limbo with limited available information about whether it will continue past April 28, 2025.

In the absence of information, we understand making decisions about the future of your quitline program is extraordinarily difficult. At the same time, planning for a range of scenarios during periods of uncertainty can help you make informed decisions as more information becomes available. NAQC has a variety of resources that can guide your planning while ensuring the effectiveness, quality, and sustainability of quitline services.

These resources focus on:

  • Identifying triggers for contingency plan implementation.
  • Prioritizing evidence-based practices, including technology-mediated services.
  • Budget-based decision-making for Quitline services.
  • Enhancing service delivery through innovative and sustainable approaches.

Click on the sections below to access the information.
Quitline Contingency Planning
Key NAQC Resources for Quitline Administrators
Essential Elements to Guide Quitline Contingency Planning
Managing Decreased Budgets & Limited Resources
Strategies to Maintain Quitline Best Practices Under Budget Constraints
Strategies to Promote Quitlines During Budget Constraints


We will continue to share information with you and provide relevant resources as we learn more about the status of funding and program supports. Please let us know if there are particular topics you would like us to address.

We appreciate your commitment to strengthening quitline services during these challenging times!

Regards,

NAQC Staff