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2019 Workshops


The North American Quitline Consortium 2019 NAQC Workshops took place on Monday afternoon, August 26 in Minneapolis, MN, just prior to the National Conference on Tobacco and Health (NCTOH).  A networking reception followed the workshops from 5:30-7:00 p.m. Please find the description of each workshop, final agenda, and presentation slides below. If you have any questions or need additional information, please contact us at

Workshop #1: Evolving Approaches to the Management of Quitlines
Final Agenda

Overview of Effective Quitline Services

Panel 1: Using New and Emerging Technology within Quitlines

Panel 2: Increasing Access to and Sustainability of Quitline Services through Cost-Sharing Partnerships and Eligibility Criteria

Panel 3: Improving Quitline Business Operations through the RFP and Contracting Process

Quitline managers will benefit from this workshop which will focus on best practices for managing and overseeing state quitlines.  During the workshop, NAQC members will hear presentations and engage in discussions about the Evolving Dynamics of Quitlines. Topics to be covered during the workshop include:

  • Improving quitline business operations. From updating RFPs for quitline contracts to making sound business decisions regarding services offerings for your quitline.
  •  The Importance of Partnerships from cost sharing with Medicaid to engaging employers and other community partners.
  • Improving Reach and Quit Rates through implementing eReferral and other technology based services.

Workshop #2: Improving Quitline Reach and Treatment for Priority Populations

Final Agenda



Setting the Stage – What the Data Tell Us about Priority Populations

Panel 1: Challenges and Opportunities for Reaching Priority Populations

Panel 2: Lessons Learned from Tailoring Quitline Services to Priority Populations

This workshop will highlight ways quitlines can improve reach and treatment for priority populations. During the workshop, participants will hear panel presentations and discuss the following topics:

  • Data about priority populations (e.g., who’s calling, retention, use of services, quit rates) from quitline service providers;
  • Challenges and opportunities for reaching priority populations; and
  • Lessons learned in tailoring quitline services to priority populations.

Following the presentations, participants will engage in small group dialogues to discuss how the information from the presentations can be used to improve reach and treatment for priority populations in their states.

Thanks to our sponsors and supporters for making NAQC Workshops 2019 possible!

American Cancer Society
ClearWay Minnesota

Smoking Cessation Leadership Center
Robert Wood Johnson Foundation
Centers for Disease Control and Prevention

Corporate Roundtable: 
GSK Consumer Health Care

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