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2020 - National Smoke-Free Rule for PHAs Link
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Administration
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9/29/2024
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Quitlines from five of the states, California, Kentucky, Missouri, Pennsylvania and South Carolina, participated in the pilot. As part of this project, NAQC, in collaboration with the five participating quitlines developed several resources that demonstrate project outcomes, highlight lessons learned and outline opportunities for state quitlines to better engage CHCs and reach PHA residents.
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2014 - Cessation Treatment and E-Cigarettes Link
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Administration
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9/29/2024
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In the absence of definitive research findings and lacking clinical guidelines, NAQC has synthesized the relevant literature and current quitline practices regarding e-cigarettes to share with the cessation and larger tobacco control communities.
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2016-Advance Cessation Coverage among PPP Link
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Administration
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9/29/2024
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This report highlights many of the key successes, opportunities and challenges in working with employers, commercial insurers and local and state governments to improve cessation coverage. Real examples and strategies from states of every size demonstrate that partnering with public and private insurers is doable and can increase access to evidence-based cessation services. By sharing promising approaches to expanding coverage, states can learn from each other and help build a foundation of knowledge nationwide. The report ends with a summary of key elements for success.
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2016 - Quitlines and Priority Populations Link
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Administration
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9/29/2024
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A newly released report’s purpose titled, Quitlines and Priority Populations: An Update on Our Progress to Reach and Serve Those Most Impacted by Tobacco’s Harm , is to encourage the quitline community’s commitment to providing quality outreach and treatment to tobacco users from priority populations. Quitlines are not reaching priority populations at adequate levels and many gaps remain in the literature regarding the reasons priority populations are not seeking cessation assistance from quitlines. In addition, quit rates for specific populations remains critically under-investigated.To continue to make practice-related progress toward national quitline reach and quit rate goals, quitlines should focus effort on commitment to cultural competence, administrative and evaluation support, and coordination and collaboration. Read the paper to learn about recommendations on continued actions your quitline can take.
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2019 - Using Triage Systems Link
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Administration
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9/29/2024
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Triaging callers to more comprehensive cessation services available through Medicaid or other insurers has increased the appeal of implementing triage programs. However, while the concept of triage is attractive to state quitlines due to its potential benefits of expanding access to cessation services, implementing a triage program is not an easy task and may not be feasible for all quitlines. NAQC sought to learn more about the types of triage programs that exist, the intended goals of those programs, how the programs operate, program outcomes and any lessons learned. A workgroup comprised of state quitlines, service providers and funders was established and charged with sharing their state’s experience with triage programs and lessons learned. This new report outlines the key findings of the workgroup’s discussions and presents next steps for NAQC and the quitline community to consider.
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2020-Learning Community Series Practice Brief Link
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Administration
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9/29/2024
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This issue brief marks the first in a planned series of publications developed through NAQC’s Learning Community project, which focuses on evolving practices and emerging topics in the field of tobacco cessation quitlines.
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2021 - Cost-Sharing Brief - Medicaid Reimbursement Link
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Administration
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9/29/2024
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This brief identifies current processes, barriers, and breakthroughs, and “ideal” processes that may be considered when state quitline funders and service providers seek Medicaid reimbursement for pharmacotherapy.
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2021 - Learning Community Report - Technology Link
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Administration
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9/29/2024
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This report contains final recommendations for Quitlines on technology-mediated services for Text, Web and Apps that are effective for improving reach, engagement, and outcomes.
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2022 - Learning Community Report - Adult Vaping Link
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Administration
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9/29/2024
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This report contains recommendations to the quitline community on best or promising practices for adult vaping cessation in the areas of pharmacotherapy and counselling. This report focuses on vaping cessation for adults only, not youth, as cessation pharmacotherapy (nicotine replacement therapy, bupropion SR, and varenicline) is approved by the Food and Drug Administration (FDA) for adults ages 18 years and over can be offered by quitlines to their participants who seek to quit use of e-cigarettes.
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2022-Priority Practices for State Quitlines Link
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Administration
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9/29/2024
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Building on the 2018 “ Adoption of Recommended Best Practices among State Quitlines” issue paper which identified 21 best practices from 17 issue papers, the new report identifies six high priority best and promising practices for adoption by all state quitlines by June 2023. The criteria used to identify the priority practices reflect expectations within the quitline community for improving the quality of quitline services: Increase reach; improve impact; adapt to emerging issues; be feasible; and be sustainable.
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2024 Infographic - Youth Tobacco Cessation Brief Link
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Administration
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9/29/2024
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As an accompanying resource, we have developed an infographic that showcases national youth data that you can use when speaking to the need for quitline services and resources for youth.
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2024 Youth Tobacco Cessation Brief Link
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Administration
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9/29/2024
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The aim of this brief is to bring current research-based information on youth tobacco use, state quitline practices for supporting youth in quitting, and issues of importance to the quitline community going forward regarding youth tobacco cessation. The learning community aimed to find recommendations for quitlines on youth cessation services, however the available literature and quitline practice did not meet NAQC’s criteria for best and promising practices. As a result, this brief serves to provide a literature review and summary of quitline practice while also highlighting areas where additional research is needed in order to make recommendations on best practices for quitlines in youth cessation services. The re-released version of the brief includes new resources and updated data.
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2024 Summary - Advancing Equity Through Quitlines Link
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Administration
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9/29/2024
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NAQC aims to increase the quality and support cultural appropriateness of quitlines in North America as a step towards health equity. NAQC interviewed key informants and facilitated dialogue among state commercial tobacco quitline funders, CDC-funded national networks, and service providers to identify quitline practices to increase reach and engagement for populations experiencing commercial tobacco-related disparities. The discussions focused on the implications of NAQC’s six prioritized best and promising practices. This summary outlines the key learnings, priority considerations, and actionable strategies.
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2012 Summary- Quitline Service Offering Models Link
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Administration
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9/29/2024
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This paper aims to present evaluation and research data used to guide decision-making on ways to invest limited funding for quitline services most effectively in an easy-to-use format and to make recommendations for most effectively using limited resources when determining quitline service offering options.
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2012 Issue Paper- Quitline Service Offering Models Link
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Administration
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9/29/2024
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This paper aims to present evaluation and research data used to guide decision-making on ways to invest limited funding for quitline services most effectively in an easy-to-use format and to make recommendations for most effectively using limited resources when determining quitline service offering options.
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2014 Exec Summary - Quitlines in the U.S. Link
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Administration
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9/29/2024
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This paper outlines the current status of state quitlines and describes how, as a result of an extremely dynamic political and funding landscape and the opportunity of the Affordable Care Act, quitlines should move forward to improve efficiency and become leverage points for broader cessation initiatives with new and existing partners. The paper illuminates best and promising practices for integrating quitlines into the broader healthcare landscape and informs decisions on strategic planning, determining specific goals and objectives of a state quitline and sustainability planning for the future.
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2014 Paper - Quitlines in the U.S. Link
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Administration
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9/29/2024
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This paper outlines the current status of state quitlines and describes how, as a result of an extremely dynamic political and funding landscape and the opportunity of the Affordable Care Act, quitlines should move forward to improve efficiency and become leverage points for broader cessation initiatives with new and existing partners. The paper illuminates best and promising practices for integrating quitlines into the broader healthcare landscape and informs decisions on strategic planning, determining specific goals and objectives of a state quitline and sustainability planning for the future.
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2014 Paper - Quitlines in the U.S. Link
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Administration
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9/29/2024
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This paper outlines the current status of state quitlines and describes how, as a result of an extremely dynamic political and funding landscape and the opportunity of the Affordable Care Act, quitlines should move forward to improve efficiency and become leverage points for broader cessation initiatives with new and existing partners. The paper illuminates best and promising practices for integrating quitlines into the broader healthcare landscape and informs decisions on strategic planning, determining specific goals and objectives of a state quitline and sustainability planning for the future.
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2014 - Integration of Tobacco Cessation Medication Link
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Administration
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9/29/2024
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The purpose of this NAQC Quality Improvement Initiative Issue Paper is to provide an update on the comprehensive review of the literature and practice related to the integration of tobacco cessation medications and quitline services that reflects additions to the evidence base and improvements in practice since the first publication (2009). A new section on e-cigarettes appears in the update, as well as new content related to concurrent use of more than one type of tobacco to reflect the FDA's new warning label regulations. Updated recommendations on key issues related to integration of medications into quitline services are provided by the author.
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2014 - Quitline Services for Pregnant and Postpart Link
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Administration
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9/29/2024
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This issue paper reviews current service offerings for the three largest quitline service providers and reports on their protocols and strategies to promote engagement and retention of pregnant callers, including using a dedicated coach, incentives for attending counseling sessions, using text messaging to reach clients, engaging partners or spouses, and sending correspondence or reminders about quitline support. A literature review is also included.
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2016 - Quitline Services: Current Practice Link
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Administration
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9/29/2024
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This Quality Improvement Initiative guidance paper, Quitline Services: Current Practice and Evidence Base, reviews current quitline practice in the U.S., highlights the scientific evidence for each category of service, and discuses major considerations related to implementation and evaluation of the service.
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2018 - Adoption of Recommended Best Practices Link
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Administration
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9/29/2024
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This report provides an overview of 21 recommended best practices for state quitlines; providing the adoption rate for each best practice, as well as information on facilitators or barriers to adoption as reported by state quitlines. This report is intended to inform the quitline community about the current landscape for adopting recommended best practices that impact the advancement of state quitlines and their ability to increase reach and improve cessation outcomes for quitline callers. It also provides actions steps for NAQC, state funders, quitline service providers and national organizations to improve the adoption of best practices.
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2019 - Identifying Priority Best Practices Link
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Administration
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9/29/2024
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This report identifies seven high priority best practices to help quitline increase reach and improve cessation outcomes for quitline callers, and provides guidance on implementing three of the high priority best practices.
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2022 - Project CONNECT: An Implementation Guide Link
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Administration
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9/29/2024
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Project CONNECT: An Implementation Guide for Quitlines was released as a result of NAQC’s partnership activities with the University of Texas MD Anderson Cancer Center (MD Anderson), as well as quitline service providers, and quitline funders. Project CONNECT tested and further refined an existing video patient decision aid about LCS for quitline participants. Seven state quitlines and their state public health funders participated in Project CONNECT to evaluate the reach and impact and document the resources needed to implement and maintain the patient decision aid and other educational materials about LCS. Based on the experiences of the states and service providers involved in Project CONNECT, an Implementation Guide for Quitlines was developed to help quitline funders and service providers learn what it takes to educate quitline participants about lung cancer screening.
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2022 - Priority Practices for QL to Implement Link
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Administration
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9/29/2024
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Building on the 2018 “ Adoption of Recommended Best Practices among State Quitlines” issue paper which identified 21 best practices from 17 issue papers, the new report identifies six high priority best and promising practices for adoption by all state quitlines by June 2023. The criteria used to identify the priority practices reflect expectations within the quitline community for improving the quality of quitline services: Increase reach; improve impact; adapt to emerging issues; be feasible; and be sustainable.
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The Global Quitline Network (GQN) Link
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Administration
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9/29/2024
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From December 15, 2011 until May 31, 2013 (the website was maintained until June 20, 2015), the North American Quitline Consortium (NAQC) developed and implemented a pilot project dedicated to supporting nations with new and developing quitlines. The Global Quitline Network’s (GQN) mission was to support implementation of the WHO Framework Convention on Tobacco Control cessation-related obligations, thus improving the global infrastructure for delivery of high quality cessation services to those who want to quit tobacco. GQN’s work was focused on improving the quality of quitline services through peer-to-peer e-networking and problem-solving and ensuring access to critical evidence, tools, resources and information.
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Service offerings issue paper Link
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Administration
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11/10/2012
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20th Anniversary Blog Link
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Administration
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9/29/2024
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2012 marks the 20th anniversary of the California Smokers’ Helpline, the first state/provincial quitline in North America! In an effort to engage the entire quitline community in a celebration of all we have learned, endured and achieved over the past twenty years, NAQC just launched its first blog, Celebrating 20 Years of Quitline History with 20 Questions About our Future.
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2012/2013 Webinar Series Archive Link
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Administration
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9/29/2024
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2012/2013 Webinar Series Link
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Administration
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11/10/2012
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2009 NAQC Annual Conference presentation - KIQNIC Link
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Administration
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9/29/2024
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Best and promising practices, quitline-related research materials, research projects.
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2009 - KIQNIC Theoretical project framework Link
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Administration
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9/29/2024
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Best and promising practices, quitline-related research materials, research projects.
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KIQNIC Executive summary & glossary Link
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Administration
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4/29/2012
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best and promising practices, quitline-related research materials, research projects
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Description of KIQNIC research project Link
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Administration
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4/29/2012
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best and promising practices, quitline-related research materials, research projects
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Knowledge Integration in Quitlines-KIQNIC Link
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Administration
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4/29/2012
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best and promising practices, quitline-related research materials, research projects
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