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Ensuring Service Quality/Quality Improvement
NAQC’s Quality Improvement Initiative has generated a wealth of resources to help quitlines with efforts to ensure the delivery of high quality cessation services. These resources include information about call center metrics (performance measurement), staff training, use of technologies, implementation of the minimal data set, evaluationreach of quitlinesquit rates and issues related to credentialing and accreditation. Additional resources address how to best servepriority populations, development of a national data warehouse and the cost-effectiveness of quitlines.
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Ensuring Service Quality/Quality Improvement

Item Name Posted By Date Posted
Options Table: Quitline Service Offering Models Link Administration 12/11/2012
Recomm for Research: Quitline Service Offering Mod Link Administration 12/11/2012
Executive Summary: Quitline Service Offering Model Link Administration 12/11/2012
The Global Quitline Network (GQN) Link Administration 11/11/2012
Conference agenda Link Administration 11/11/2012
Service offerings issue paper Link Administration 11/10/2012
Conference poster page  Link Administration 11/10/2012
2012/2013 Webinar Series Archive Link Administration 11/10/2012
2012/2013 Webinar Series  Link Administration 11/10/2012
NAQC Issue Papers  Link  more ] Administration 4/24/2012
Call Center Metrics: Quality Link  more ] Administration 4/29/2012
Minimal Data Set (NAQC Web page)  Link  more ] Administration 4/29/2012
European Network of Quitlines: Guide to Best Pract Link  more ] Administration 4/29/2012
Guide: Strategies for Effective Development, Imp. Link  more ] Administration 4/29/2012
Articles and Reports (NAQC Web page)  Link  more ] Administration 4/29/2012
Quality Measures Most Important to Quitlines Link  more ] Administration 4/29/2012
Improving the Quality of the Counseling Intervent. Link  more ] Administration 4/29/2012
Measuring Quit Rates: Feedback on Draft IP Link  more ] Administration 4/29/2012
Measuring Reach of Quitline Programs: Feedback IP Link  more ] Administration 4/29/2012
Maintaining Quality Across Quitlines In North Am. Link  more ] Administration 4/29/2012
Free NRT: Impact on Reach, Operations and Quits  Link  more ] Administration 4/29/2012
Updates to the Minimal Data Set (MDS)  Link  more ] Administration 4/29/2012
Ensuring Quality Quitline Services to Priority Pop Link  more ] Administration 4/29/2012
Quitline Services to Youth: Who, What and How?  Link  more ] Administration 4/29/2012
Taking a Closer Look at Mental Health Issues Link  more ] Administration 4/29/2012
Cultural Competency Training for Quitline Staff Link  more ] Administration 4/29/2012
The Growing Link Between Quitlines and Chronic Dis Link  more ] Administration 4/29/2012
Measuring and Reporting Quit Rates: Success Stor. Link  more ] Administration 4/29/2012
Training and Supervision of QL Counseling Staff Link  more ] Administration 4/29/2012
Fourth Quality Improvement Topic: Hearing Feedback Link  more ] Administration 4/29/2012
Knowledge Integration in Quitline Networks-KIQNIC Link  more ] Administration 4/29/2012
Quality Imp. Initiative: Service Offerings IP Link  more ] Administration 4/29/2012
Assessing the Cost-Effectiveness of Quitline Progs Link  more ] Administration 4/26/2012
Assessing the Cost-Effectiveness of Quitline Progs Link  more ] Administration 4/26/2012
Quality Improvement Initiative Training Resources  Link  more ] Administration 4/24/2012
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